The Uks leading magazine for the Convergence Channel
End-to-End solutions to
drive your revenues
See P24-25
INSIDE:
Adding Value with
Broadband
Market R
FR
OM THE EDITOR
03
NOVEMBER 2008
The Uks leading magazine for the Convergence Channel
End-to-End solutions to
drive your revenues
See P24-25
INSIDE:
Adding Value with
04THIS MONTH
10
NEWS
7 Perfect Storm
NEC SV8100
8 Magic Touch
Mitel's Formula
9 Dial Up Protection
Phone in NOVEMBER 2008 The Uks leading magazine for the Convergence Channel End-to-End solutions to drive your revenues See P24-25 INSIDE: Adding Value with Broadband Market R
FR OM THE EDITOR 03 NOVEMBER 2008 The Uks leading magazine for the Convergence Channel End-to-End solutions to drive your revenues See P24-25 INSIDE: Adding Value with
04THIS MONTH 10 NEWS 7 Perfect Storm NEC SV8100 8 Magic Touch Mitel's Formula 9 Dial Up Protection Phone in
WWW.COMMSBUSINESS.CO.UK NEWS07 Perfect Storm (Left to Right) Buddie Ceronie, Avaya Vice President (Northern Europe & So
08NEWS WWW.COMMSBUSINESS.CO.UK Enda Kenneally, Sales Director at Mitel Magic touch EtonldaC
WWW.COMMSBUSINESS.CO.UK NEWS09 Dave Siegel of Highnet Dial up Pbehionangteho-ifnfg
10NEWS WWW.COMMSBUSINESS.CO.UK MTV Telecom sign Shoretel MTV Telecom has added ShoreTel, a provider of Pure IP Unified Communica
WWW.COMMSBUSINESS.CO.UK NEWS11 Hosted contact centre Business communications service provider SpiriTel and contact centre sol
12NEWS WWW.COMMSBUSINESS.CO.UK Sennheiser Bluetooth Headset VMX Office New Bluetooth headset Sennheiser Communications' latest
14NEWS WWW.COMMSBUSINESS.CO.UK Mitel award for Universal Group Hertford-based reseller Universal Group has been awarded a Leader
daisy broadband Resale Checklist Fully managed service Wireless only options Project managed migrations White Label Full technical and sales training Diagnostics and fault reporting IPstream,
16NEWS WWW.COMMSBUSINESS.CO.UK New Konftel arrival Nimans is looking forward to
18NEWS WWW.COMMSBUSINESS.CO.UK All round presence TeleWare has announced the immediate availability of presence software that deli
20NEWS WWW.COMMSBUSINESS.CO.UK One-Stop FMC shop Hosted VoIP provider Inclarity has launched a Fixed-Mobile Convergence (FMC) se
Different sizes, same features, all the bene?ts Uni?ed Communications The Of?ceServ 7000 Converged Communications Servers are desi
22NEWS WWW.COMMSBUSINESS.CO.UK Redstone incentivises Channel David Thorn of Redstone Redstone Telecom has l
24COVER STORY End-to-End solutions t Sunny Singh, Head of Channel Sales at Telappliant asks, `In an ever growing market place, where should VoIP resellers be looking to drive their future revenues?
o drive your revenues! wired and wireless networks. As well as being the sole UK distributor of Grandstream handsets, Telappliant also works closely with the Grandstream development team to ensure t
26INDUSTRY OPINION Buzz words Michael Calvert, General Manager, Aastra UK Michael Calvert, General Manager, Aastra UK says the buzz today surrounds Fixed Mobile Convergence (FMC).
Sound solutions forhands-free callers VMX 100 VMX 100 basestation The Sennheiser VMX family provides perfect hands-free solutions for busy professionals. Their well balanced and lightw
28ADDING VALUE Broadband advances Comms Business Magazine looks at developments within broadband offerings such as Annex M to see how they will add value for users.
30ADDING VALUE engineering and prioritisation capabilities to ensure that business traffic is prioritised at times of high network load. We currently have 950 exchanges already unbundle
32ADDING VALUE proper broadband aggregation (IPstream and LLU) they can design a system that offers seamless resilience such that if one line goes down the other picks up the traffic. If
34INTERVIEW Sizing up ShoreTel's newly appointed Director of EMEA Channel Marketing Tom Perry tal
INDUSTRY OPINION43 Vo-Fi to FMC Roger Hockaday, Director of Marketing at Aruba Networks, EMEA examines building wireless networks for voice from Vo-Fi to FMC and the opportunity to add value. It
44 REVIEW Show stopping! There's no topping the Convergence Summit when it comes to the industry's leading vendors getting together with top channel resellers to talk business as Sandown Park 2008
CONVERGENCE SUMMIT REVIEW45 First Outings Seen first time at a major trade show on their new distributor MTV Telecom's stand was the new ShoreTel 8.1 where Commercial Director Jim Robertson comme
46 REVIEW Peter Arundale and Rob Boylett - UK Telco's Aston Martin Drive-away! Summit Award Respected analyst firm Frost & Sullivan used the platform of the Converge
CONVERGENCE SUMMIT REVIEW47 Every year, the Convergence Summit South surpasses my expectations. It delivers great quality leads, wonderful visibility and unparalleled networkin
Looking for a change? MIDLANDS Established for 20 years and continuing our expansion, we are seeking a Sales Executive with a proven track record of selling PBX to SME market. Candidates must be
CASE STUDY49 Plain sailing Storacall sails ahead of competitors as Brittany Ferries chooses Voistore In 2007 Brittany Ferries transported in excess of 2.6 million passengers, 780,000 cars and 1
50MARKET REPORT Chugging along? The call and contact centre market seems to have gone off the boil this year. Are resellers so familiar or disillusioned with the application that they are focussing
52MARKET REPORT Andrew Mennie, VP and General Manager, EMEA, eGain There is still the perception in some quarters that a call centre has to have ro
The ultimate suite of voice recording solutions from CTI. Designed for todays reseller, developed for tomorrows business. SmartRecord is the answer to the increasing need for business t
54MARKET REPORT Alex Donnelly, Portfolio Manager, Damovo UK and experiences of its people. Yet this asset is often poorly m
56BROADBAND ROUND TABLE Bonding session Innovators in access solutions Tiscali Business Services air their views on the benefits of bonded broadband offerings ahead future product launches to the c
BROADBAND ROUND TABLE57 Group Picture: Caption left to right: Lance Spencer Product and Marketing Director Tiscali Business Services, Deborah Collins Sale
58BROADBAND ROUND TABLE is positioned in the BT exchange and enables telephone lines designed for voice to make faster connections to the Internet. L2TP love to ? Yes, it sounds like a
7 ways to beat the credit crunch with the UNIVERGE SV8100 1 Don't compromise your margins. 5 The SV8100 is brand new to the UK channel so you're up against fewer comp
60LEAD GENERATION New business sales le Winning new customers is essential for any business and never has this been truer than in the current economic climate. With the credit crunch putting
ads prove a winner The Comms Solve team. Left to right Ty Gardner, Lorrayne, Les, Alli, Ilona, Matt and Cliff Smith a bigger company in the early days and gave potential clients confidence in
Breaking the transmission path with easy to clean telephones Offering easy to clean surfaces through a membrane key pad and unique magnetic hook switch the Easy Clean Series are ideal for all hea
ONE MAN AND HIS BLOG63 Ma Generation Gap Microsoft's Mark Deakin on the joys of getting older rk Deakin of Mic
64CASE STUDY A steamy affair Mills & Boon turn up the heat with a Mitel IP Solution from Charterhouse Voice & Data. A classic Mills & Boon cover from 1948
66INDUSTRY OPINION - TRAINING User training End-User Training saves time and money according to Johanna Guest, managing director of training company Arista UK. Johanna G
68SIXTYSECOND INTERVIEW This month we talk to Andrew Percival of Mayflex Mayflex is a privately owned company that originated in Birmingham in 1917, as Mayall & Co. In later years, i
70STATISTICS Researchreveals... Statistics are available of any subject you care to mention here are a selection from our recent post-bag. Slim Phones Asian expats within the UK spend more on th
72COMMS BUSINESS GOLF SOCIETY by Miles Bossom Golf Day winner consider I mentioned in the write up for our Q2 golf event that golf is a funny game where you can have your best ever round one day fo
ed well out of bounds On a gloriously sunny day in late September 40 members of The Comms Business Golf Society met for our Q3 round of golf on The Woosnam Course at Dale Hill in East Sussex. Desig
74INDUSTRY OPINION BROADBAND DSL breaking free According to Ian Thomas of Cable&Wireless it's clear to anyone observing the UK telecoms industry, DSL service providers and their subscribers have
The Channels most popular online information portal... Latest news Supplier Free news and features
76DIRECTORY RESELLER SOLUTIONS BILLING CALL MANAGEMENT CALL RECORDING CONTACT CENTRE 01892 5 comms business 01892 538348 WWW.CBMAGAZIN
01892 538348 WWW.CBMAGAZINE.CO.UK DIRECTORY77 THE PLACE TO ADVERTISE.... Book now by calling Michelle on 01892 559396 or by e-mail at michelle@commsbus
78 SURVEYS The Channel Speaks Each week our web site asks readers for straightforward Yes/No type decisions on the channel issues of the day. Here's how you voted! Of the four surveys conducte
Zmags improved online publishingComms Business November 2008
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