The Uks leading magazine for the Convergence Channel
SEE P28-29
INSIDE:
Next Generation Networks
The applications
Adding Value with
Call Billing Servi
£1 Million
of Plantronics stock available at Nimans, TODAY
Order before 6.30pm
for next day delivery*
CS60
Join us in the Nimans
VIP Greenroom**
7th & 8th October.
FR
OM THE EDITOR
03
OCTOBER 2008
The Uks leading magazine for the Convergence Channel
INSIDE:
Next Generation Networks
The applications
Adding Value with
Call Bi OCTOBER 2008 The Uks leading magazine for the Convergence Channel SEE P28-29 INSIDE: Next Generation Networks The applications Adding Value with Call Billing Servi
£1 Million of Plantronics stock available at Nimans, TODAY Order before 6.30pm for next day delivery* CS60 Join us in the Nimans VIP Greenroom** 7th & 8th October.
FR OM THE EDITOR 03 OCTOBER 2008 The Uks leading magazine for the Convergence Channel INSIDE: Next Generation Networks The applications Adding Value with Call Bi
04THIS MONTH 10 NEWS 7 Oak in Major Summit Launch Communication Suite 09 8 Mitel Leads the Field MZA Sub 100 Market 10 Next Gen IP Gamma provides assur
NEC SV8100 has arrived at Nimans Order before 6.30pm for next day delivery* No minimum order Comprehensive Unified Communications Platform Modular Handsets Distributed Architecture
WWW.COMMSBUSINESS.CO.UK NEWS07 Windsor Telecom new recruits Medallist Joins Windsor Telecom An Olympian, who scooped a s
08NEWS WWW.COMMSBUSINESS.CO.UK Mitel leads the field Following our `Sweet Spot' PBX article last month Analyst MZA has taken us
WWW.COMMSBUSINESS.CO.UK NEWS09 declining in the below 100 extensions market, which means that the increases are attributable
10NEWS WWW.COMMSBUSINESS.CO.UK Next Gen IP Gamma Telecom has launched its new Assured IP services for their market leading IP pro
GET CLOSER Get closer to Avaya with MTV Telecom Experienced and dedicated Avaya Team First class account management
12NEWS WWW.COMMSBUSINESS.CO.UK C&W new SME offensive Alex Tupman of ATC COMMSBYTES Chess ba
14NEWS WWW.COMMSBUSINESS.CO.UK Voiceflex increase support Voiceflex' Richard Garner A new key appointment and
16NEWS WWW.COMMSBUSINESS.CO.UK Siemens Reseller Council Following on from Rocom's recent announcement as `Siemens Distributor o
The Sennheiser VMX fam provides perfect hands-f solutions for busy professiona With well balanced a lightweight earpieces th
18NEWS WWW.COMMSBUSINESS.CO.UK Its a Knockout! The threat of rain failed to stop daisy's charity efforts as a classic TV game sh
We can help you expand your value added portfolio of services. Visit us at the Convergence Summit South on the 7th and 8th of October at Sandown Park to nd out how.
20NEWS WWW.COMMSBUSINESS.CO.UK Armstrong to Mind the store Mark Armstrong of Mind CTI Mark Armstrong, who ha
22NEWS Growth in IT services forecast According to a recent study published by IDC, the Western European IT services market will grow 4.8% in the next five years, to reach $249 billion by 2012. D
24NEWS Webinars success Phil Hambly of Rocom Distributor Rocom has announced its adoption of webinars to replace selected venue-based seminars where appropriate. This comes after a successfu
26EXPERT WITNESS Expert witness Adrian Sunderland, Technology Director of Griffin Internet, explores the reseller opportunity behind one of this year's most talked about technologies. More Info
28COVER STORY COVER STORY29 30MARKET REPORT Next Generation Networks The promise of super fast, all IP networks is all hype so far according to many resellers. What exactly are we going to get? When are we going to get it
MARKET REPORT31 Convergence Summit be there to hear about the new Opal channel offerings So, what services does Cable&Wireless offer? The connectivity
32MARKET REPORT Richard Bligh of Gamma Telecom The state of broadband access over the public telephone network in the UK is a case in point. Eager to reach the con
34MARKET REPORT Mark Hickey of daisy Telecom says that with BT now in three parts as Openreach, Retail and Wholesale, there are very different drivers within BT for ma
INTERVIEW35 An assured service Gamma Telecom's Assured Access Service heralds in a new era of VoIP access availability for the channel. When it comes to VoIP Gamma Telecom sees itself as being d
36ADDING VALUE Billing services Virtual billing, Managed Service Billing and good old fashioned let's buy the software billing all have a part to play in the channel. Davi
ADDING VALUE37 win a specific bid. The value of such contracts normally easily justifies the cost of such bespoke work. A billing system provider needs to offer more than just billing, C
38ADDING VALUE Simon Adams, PRD Technologies Today, less and less resellers are cash-rich with margins
A billing system for the future... At TMS we offer our Channel Partners a unique web based billing system with integrated WLR3 services and daily customer billing information. We call
40ONE MAN AND HIS BLOG Ma A Green Agenda Microsoft's Mark Deakin sees a revolution for the standard desk phone
Puzzling over piecing together your portfolio? Problem solved. In a challenging marketplace, THUS understands that you need to offer a variety of services to meet the needs of your customers. But ?n
42SIXTYSECOND INTERVIEW This month we talk to Nathan Mark, CTO of 2e2 2e2 is a managed services and solutions company with 1,500 talented employees. We specialise in four key areas, each
44WLR3 Nine Telecom: exploiting the growth potential of WLR3 For any company in the Telecoms market, new technology creates major opportunities mixed with serious challenges. When BT develope
WLR345 Nine Telecom training session and data, setting up meetings, and generally ensuring that everything goes as smoothly as possible for a client
46CUSTOMER TRAINING Maximising investment Resellers selling VoIP solutions could benefit from new technology to help them maximise their customers' investments. Phone Trainer
WLR3: Which way are you going? Let us show you the easy way... Wholesale Line Rental is changing, are you ready? Many of the UK's largest communication providers are ready with a tried and
48CUSTOMER TRAINING The 80:20 rule In this article Mike Morgan, COO of Foundation Network Ltd, examines how Pareto's Principle that 80% of sales are generated by 20% of customers can be applied to
BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries aroun
50INDUSTRY INSIGHT Unified we stand, divided we fall Leon Mangan of Siemens Communications says Unified communications has huge potential, but it won't be realised until we all take time to un
The next generation IP business communications solution An IP based business communications platform with built in applications and management tools - Innovative Windows interface - Scales
52CASE STUDY FSA compliance In a highly regulated market CTI Group Help Fused Group Customer Meet FSA Call Recording rules. The FSA building in London's Canary Wharf
54THREE OF A KIND On the edge This month we feature three readers who like a bit of excitement in their lives. Peter Gradwell of Gradwell Dot Com I started kayaking when I was in Scouts - I
56OPINION UK VoIP at watershed Specialist UK VoIP analyst Illume has completed their most recent report in to the state of play within the market for VoIP and say they believe that the lessons of t
OPINION57 the SIP Trunking world as IP PBX manufacture often use different SIP stacks which need integration testing with each Service Provider. VoIP as Inevitable:
58SIXTYSECOND INTERVIEW This month we talk to Keith Dyer of Heathrow based Windsor Voice Services Established 13 years ago, Windsor Voice Services provides specialist communications
The only road to take for Billing & WLR3 aBillity is going from Strength to Strength. Union Street, the developer of Account Abillity, are putting more resource on the
60READER SURVEYS The Channel Speaks Each week our web site asks readers for straightforward Yes/No type decisions on the channel issues of the day. Here's how you voted! Of the five surveys con
62STATISTICS Researchreveals... Statistics are available of any subject you care to mention here are a selection from our recent post-bag. Glass Houses? Apparently only 3% of editors believe ar
Looking for a change? MIDLANDS Established for 20 years and continuing our expansion, we are seeking a Sales Executive with a proven track record of selling PBX to SME market. Candidates must
64DIRECTORY RESELLER SOLUTIONS BILLING CALL MANAGEMENT CALL RECORDING CONTACT CENTRE 01892 5 comms business 01892 538348 WWW.CBMAGAZ
01892 538348 WWW.CBMAGAZINE.CO.UK DIRECTORY65 CONTACT CENTRE RESELLER SOLUTIONS DECT Your One Stop Communications Shop Specialist Suppli
66 A ROUND WITH . . . BY MILES BOSSOM I met Jason for the first time at the first tee of the Hatfield London Country Club Old Course. He is a Kiwi and an ex-professional rugby player with a 10
Do you sell telephone systems to end-user enterprises and SMEs? Then you need to be in the comms4business magazine! Throughout the year 2009, this annual glossy A4 guide will be sent to 10,000
Zmags improved online publishingComms Business - October 2008
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