No 1 in Voice, Data & Mobile Convergence Channels More readers, more advertisers
IN THIS ISSUE:
Preview: The Convergence
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FROM THE EDITOR
03
COMMS MAR 09 MADE-UP:Layout 1 17/2/09 15:38 g
www.commsbusiness.co.uk March 2009
No 1 in Voice, Data & Mobile Convergence Channels More readers
7 Broadband Battle
Opal and BT slug it out
29
8 New Management Team
At MTV Telecom
35
9 Nortel Future Uncertain
WiMAX business shuts
36
10 Smarter Commu www.commsbusiness.co.uk March 2009 No 1 in Voice, Data & Mobile Convergence Channels More readers, more advertisers IN THIS ISSUE: Preview: The Convergence Su
FROM THE EDITOR 03 COMMS MAR 09 MADE-UP:Layout 1 17/2/09 15:38 g www.commsbusiness.co.uk March 2009 No 1 in Voice, Data & Mobile Convergence Channels More readers
7 Broadband Battle Opal and BT slug it out 29 8 New Management Team At MTV Telecom 35 9 Nortel Future Uncertain WiMAX business shuts 36 10 Smarter Commu
UC for Business Workshops Powerful unified comms solution Workshop locations: 24th March - Nottingham 26th March - Scotland 2nd April - Reading Feature rich UC software suite f
WWW.COMMSBUSINESS.CO.UK NEWS07 Broadband battles A major business broadband pricing initiative from Opal has been met with
08NEWS WWW.COMMSBUSINESS.CO.UK New management team Jim Robertson of MTV Telecom Clay Sorensen, Vi
WWW.COMMSBUSINESS.CO.UK NEWS09 Nortel future uncertain The future of Canadian telecoms giant Nortel is still far from clear fol
10NEWS WWW.COMMSBUSINESS.CO.UK Smarter Communications Over 80 per cent of UK small businesses see smarter use of communications
12NEWS WWW.COMMSBUSINESS.CO.UK Theres opportunity in adversity says Chess David Pollock, chief executive of thriving business
14NEWS WWW.COMMSBUSINESS.CO.UK Mitel managed services Mitel has announced the UK launch of the new Total Solutions programme in
16NEWS WWW.COMMSBUSINESS.CO.UK Increased role for Logging Distributor Nimans says call management is a growing area of the commu
MTV TELECOM IS BECOMING EUROPE Same Products Same Same Team Services a
18NEWS WWW.COMMSBUSINESS.CO.UK Avaya ProCurve alliance Avaya has entered into a strategic alliance with HP ProCurve and joined
WWW.COMMSBUSINESS.CO.UK NEWS19 Strata CIX eManager Toshiba has announced availability of Network eManager, a new administrati
NEWS21 Another big win for Spiritel SpiriTel, the business communications service provider, has won another network services and hosted VoIP contract with a major European hotel group. The
Feeling restricted by the Credit Crunch? Call Logging and Call Recording from CTI Group could reveal hidden opportunities. CTI Group develop, deliver and support call management and call record
NEWS23 Rocom training academy Kevin Harrison, Head of Rocoms Avaya Business Unit Telecoms distributor, Rocom, launched its training academy with
24NEWS WWW.COMMSBUSINESS.CO.UK Servassure seminar success AT Comms company Servassure has hosted another well-attended seminar
20% discount on trade ins* for existing BusinessPhone resellers. High quality, telecommunications solutions tailored for the modern business: Mobile Extension Slim Unified Messaging
we sell solutions Selling Solutions not Software Six months ago Oak chose a Convergence Summit (South 2008) to unveil new products designed to turn the way that the channel sells software upside
7JFX7JFXSFQPSUTPOMJOFBOEFYQPSUJO 4FMFDU4FMFDUBSFQPSUGSPNUIFNBOZ NBOZEJGGFSFOUGPSNBUT IVOESFETBWBJMBCMF The Comms Suite progression
Last chance to enter the esteemed Comms Business Awards 2009! Dont miss your opportunity to enter one of the acclaimed Comms Business Awards 2009! The closing date for applications is 31st Mar
COMMS BUSINESS AWARDS29 Toughing it out The 2009 Comms Business Awards take place in June but already entries are being honed as companies realise the positive differentiation being a finalist and
30ADDING VALUE Business management The old adage, `If you can't measure it, you can't manage it' is a truism that is as valid today as it has ever been in the past and one of the best measurement t
32ADDING VALUE Mike Hill of TriLine logging software, can show them alongside a menu-driven choice of business performance indicators from your main business database
ADDING VALUE33 licences for search and playback at no extra cost. We win business because other suppliers start with a basic quote but then items like agent grading and scoring are extras, call
34ADDING VALUE technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure, said Mark Armstrong, Managing Director of MIND's
CASE STUDY35 Pay attention! Panasonic's new IP telephony system goes live! The all-new IP telephony PABX system manufactured in the UK garners media attention in more ways than one. Attentional a
36INSIGHT Secure mobility Mobile working is becoming ever more important as organisations look to improve productivity, drive down staff churn and meet regulatory requirements for flexible employme
INSIGHT37 security tools to protect their own servers and networks. This is clearly a false economy. In order for a business to run at maximum capacity, security has to be inherent in every asp
38NGN PRIMER How ready are you for 21CN? Neil Watson, Entanet's head of service delivery and support, challenges resellers themselves to consider their stage of readiness. Which 21CN or NGN camp
3 Mobile Broadband Easy as 1,2,3 1. Added to 3 contract For as little as £10 per month to the customer and up to £129 revenue for you. 2. Pay upfront From £69.99 to the customer with a 3, 12 o
40FROM THE TRENCHES All fired up! Formed in 1988, ex-BT engineer Stephen Collard profiles Wiltshire-based Commsplus, the company he joined the following year as sales director.
42INSIGHT Absence of evidence does not equal innocence Paul Thackeray, VP EMEA, Barracuda Networks looks at the implications of email hell and how to find a place in Heaven.
44MARKET REPORT Small but perfectly The PBX market up to 24 extensions is a seriously crowded battlefield. Over the years Panasonic has taken no prisoners in the quest to remain a dominant force an
MARKET REPORT45 formed We see an enormous potential in this market money, or making more money. The successful channel will be the one which can understand the client's pressures, then recommen
46MARKET REPORT Julian Barnes of Samsung Small businesses more than ever want to differentiate themselves comms business priced acco
JOIN IN WITH OUR SUCCESS BECOME A TOSHIBA PARTNER Bene?ts of becoming a Toshiba partner include: t Toshiba Advantage - where you can earn up to £260 for a system sale and potentially
48MARKET REPORT Alison Brewer of Mitel All Hail the Relationships Speaking to Comms Business Magazine about the sub-24 extension marketplace Robin Hayman, Directo
50OPINION The revolution will not be televised Aaron Powers, Head of Business Development at Vyke Communications examines the reaction of mobile operators to new VoIP services
52OPINION Network readiness Blue Coat Systems' regional sales director Mike Hemes looks into how application, delivery and network would work with companies that adopt VoIP and focuses on the impor
Save money for your customers. Free up ICT budget which they can spend with you. It sounds simple, and actually it is! You do the maths . . . Using
54VENDOR CONFERENCE REPORT Siemens GoForward! More than 130 Siemens' senior reseller directors gathered in Leicester in January to hear the latest product roadmaps and rewards programmes from the v
Reliable. Flexible. Feature-rich. Doro AUB Business Telephones 10 Year Warranty! Key Benefits: Long term reliability Suitable for all types of business & office use Compatible
We are expanding our maintenance base, and would like to speak to resellers with existing INDeX or Avaya Communications Manager contracted customers. In an unsteady economic climate, the only way t
MOBILITY57 Mail on the move Marios Ktisti, Commercial Product Manager at Brightpoint, examines the channel opportunities with mobile email applications. Gartner Research believes that some 350 m
58STATISTICS Researchreveals... Statistics are available of any subject you care to mention here are a selection from our recent post-bag. UC Recession Buster According to new, independent researc
60FEEDBACK Reader panel Many thanks to all the readers that responded this month to our web-based reader surveys. Reaction to our introduction of a reader panel remains fantastic so here are m
FEEDBACK61 manage costs. Then you can use it as a marketing tool for your sales departments, analyse where your tech support team are taking all their calls from and so on. The
62READER SURVEYS The Channel Speaks Each week our web site asks readers for straightforward Yes/No type decisions on the channel issues of the day. Here's how you voted! Of the four surveys con
Dont miss out - promote your VoIP solutions to the Channel Be part of the annual Channel Guide to VoIP The Channel Guide to VoIP is the leading reference tool on VoIP covering all the latest techno
64MARGIN OPPORTUNITY VoWiFi talks business for VARs How do you capitalise on the fast-growing market for mobile VoIP solutions? Rob Leggett, sales director of value-added distributor, Siracom expla
Sound solutions forhands-free callers VMX 100 VMX 100 basestation The Sennheiser VMX family provides perfect hands-free solutions for busy professionals. Their well balanced and li
66CASE STUDY Curtain call Leicester theatre trust implements new software- based communications solution from NEC Philips Leicester Theatre Trust (LTT) has turned to NEC Philips Unified Solution
When planning your advertising spend for 2009 Comms Business leads the way! Comms Business has the highest ever total net circulation for the Channel of 12,195 copies! Comms Business received 6
68INSIGHT Working smarter Neil Moulton of channel marketing company Chaucer Services explains why it's time to get the drains up on your business model. One of the many benefits of not working for
Join the winning team Due to a very successful start to the year, Uniworld is actively recruiting in three key areas: Channel Partners - We will match and better any like for like proposition in t
70SECURITY Converged security Acknowledged security application guru Bernie Dodwell examines some of the key issues and opportunities facing the channel Today the term `convergence' incorporates v
SECURITY71 Guy Koster Lack of competence can at best hinder introduction of an advanced technology, at worst it can destroy credibility Exposed SIP is just as exposed to security threats a
72DIRECTORY 01892 538348 WWW.CBMAGAZINE.CO.UK AUTOMATED DIALLING Predictive & Power Dialler Solutions World Class TouchStar System Ble
01892 538348 WWW.CBMAGAZINE.CO.UK DIRECTORY73 CONTACT CENTRE RESELLER SOLUTIONS DECT Your One Stop Communications Shop Specialist Suppl
74SECURITY Continued from page 71 The 2007 Taxi Survey reported that in excess of 50,000 mobile phones were left in Black Cabs in London alone. are capable of supporting multipl
Last chance! dont miss the ONLY Channel event in the North! Exchange Hall Manchester Central 17th 18th March 2009 Register online now to attend for free www.convergencesummit.co.uk
Zmags improved online publishingComms Business March 2009
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