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UCB: Optimising Business Communications
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FROM THE EDITOR
03
COMMS JUNE 0
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www.commsbusiness.co.uk • June 2009
1 in Voice, Data & Mobile Convergence Channels – More www.commsbusiness.co.uk • June 2009 No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers UCB: Optimising Business Communications See Pages 24-25
The All New Converse Energy efficient* Duplex hands free facility* Order as late as 6.30pm for next day delivery** Call for details 0871 376 4312 www.nimans.net
FROM THE EDITOR 03 COMMS JUNE 0 No U S 9 MADE-UP:Layout www.commsbusiness.co.uk • June 2009 1 in Voice, Data & Mobile Convergence Channels – More
19 52 NEWSIN FEATURES 24 Cover Story NEC Infrontia 28 Adding Value Mobility Applications 38 Market Report PBX systems 25-50 users GETTING PERSONAL 56 Brendon Cr
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Cash Back! on OpenStage Handsets For every OpenStage handset purchased with a HiPath 3000 system Siemens will give you €20 Cash Back* Up to €7680 Cash Back* can be yours when
WWW.COMMSBUSINESS.CO.UK NEWS07 CPW Snaps up Tiscali Carphone Warehouse is to buy the UK assets of Italian internet service provider Tiscali for £236m. The deal, which is expected to be comple
08NEWS WWW.COMMSBUSINESS.CO.UK Inclarity ends on high Inclarity, the hosted telephony provider, is set to end their financial ye
WWW.COMMSBUSINESS.CO.UK NEWS09 Nimans' BT Phone BT business phones BT is launching a new range of business phones from the beginning of June, which are a `maj
10NEWS WWW.COMMSBUSINESS.CO.UK Siemens Open Up UC Siemens Enterprise Communications has launched version 8 software for their H
Terri?ed of selling mobile? Nine Telecom will do as much work as you want us to. You submit any mobile bill and we’ll do the rest! Doing business with Nine Telecom is so easy, and so pro?tab
12NEWS WWW.COMMSBUSINESS.CO.UK Positive vibes VanillaIP Managing Director David Dadds says that the credit crunch has produced a
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14NEWS WWW.COMMSBUSINESS.CO.UK Bucking the trend Channel M&A specialist firm, Knight Corporate Finance reports that the telecom
WWW.COMMSBUSINESS.CO.UK NEWS15 New SIP handsets Yealink Network Technology Co Ltd, a developer and manufacturer of IP Voice an
16NEWS WWW.COMMSBUSINESS.CO.UK Mobility moves on The mobility arena has entered a new phase of margin-rich activity according to
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18NEWS WWW.COMMSBUSINESS.CO.UK Switch on to SaaS Hosted SaaS provider Genesis Communications has announced an 88% increase in its
WWW.COMMSBUSINESS.CO.UK NEWS19 Life left in TDM Commenting on the 25-50 user PBX market, Andrew Fullman, Datasharp Group Sup
20NEWS WWW.COMMSBUSINESS.CO.UK 4 clicks to 40% margin CTI Group, the provider of call management applications, has launched a lif
How do you manage your customers effectively and keep them happy? Meet the Experts – join us for a Webinar on Tuesday 9th June Industry experts Paul Fullman, Datasharp UK Sales Director and Allan
22NEWS WWW.COMMSBUSINESS.CO.UK Alastair Mills Avoiding Skype hype I was interested to see the recent u-turn from eBay in putt
Call Management, Call Recording and CTI Group Helping businesses improve the productivity of their communication systems for over 30 years. At CTI Group we make it our business to help improve yours
24COVER STORY Solutions for Executives UC for Business: It's impossible to overestimate the role that communications play in ensuring the success of your business: Not
proach to communications Unified Contact Centre: For Contact Centre Agents communications using a single desktop application, it gives visibility of every member of staff in the business – whether th
26OPINION Simply record Phil Reynolds, joint CEO at Oak Telecom says that VoIP call recording for smaller businesses is only viable if it delivers enterprise-level quality and reliability. For
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28ADDING VALUE WITH MOBILITY APPLICATIONS Mobilitymoveson Increasingly, as the workforce increasingly becomes mobile, we are seeking to have all the applications that we are used to having at our d
Mini Case Study Dave Beaton, IT Director at construction company Midas Group use VanillaIP hosted telephony and their FMC solution. Here's a quick summary of the installation. 90 x Nokia SIP/W
30ADDING VALUE WITH MOBILITY APPLICATIONS Steve Walker of IP Integration My personal mobility Steve Walker, Managing Director of Reading-based Avaya Platinum Partner IP Integration, is a lon
staff with information at their fingertips. They realised an ROI in just 7 months and were able to conduct tasks in 40% less time by having the information within the palm of their hand. The benefits
32NGN PRIMER Meeting customer needs Steve Lalonde, Chief Technical Officer at Entanet, looks more closely at how resellers can help the IT function meet the increasing demands of their internal cus
34INTERVIEW Winning combination Mitel has just released Mitel Series X, the evolution of Mitel Communications Director software with embedded Mitel Dynamic Extension. Sounds quite a mouthful but as
Choose a new distributor Choose Fone Logistics Diverse range of products & services Fone Logistics gives you everything you need to stay one step ahead of your competition with products such as m
36OPINION No substitute for hard work Rob Boylett of UK Telco says that resellers are often told that they should be using the current recession to their advantage, and that customers should be fal
38MARKET REPORT - PBX SYSTEMS More than It's roundup time in the PBX market. Specifically we report that is the 25 to 50 user market these applications enables both the dealers and end-users to
average on systems and applications that compete in the battlefield with increasingly long feature lists, advanced system functionality is becoming less of a priority for decision makers in the
40MARKET REPORT - PBX SYSTEMS productivity for employees that can be sought from deploying such systems. Mitel continues to out ship the competitors in the sub-100 IP Extensions market. “
MARKET REPORT - PBX SYSTEMS41 needing compliance. But it's our business productivity and planning tools that are proving to be the key differentiator in the present economic climate. Just as cal
42COMMS BUSINESS AWARDS Main Sponsor Finalists announced From an increased number of entries for the Comms Business 2009 Awards the finalists have now been selected. We wish them all the luck in the
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44INTERVIEW New direction ScanSource were celebrating in style when we visited their offices on 1 May with all staff wearing something orange and/or red – the new company colours. It's just over a
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46FEEDBACK Reader panel Many thanks to all the readers that responded this month to our web-based reader surveys. Reaction to our introduction of a reader panel remains fantastic so here are mo
FEEDBACK47 How comfortable are you doing customer product demonstrations? In general are you? (As a vendor/distributor what help do you give your channel partners?) Web choices were: Piec
48FROM THE TRENCHES Running along nicely Enis Suleyman, Sales Manager at Onyx group profiles his company and how he is profiting from hosted applications. Over the last 12 years Onyx Group has est
50SIXTYSECOND INTERVIEW Close up & personal This month we get close up and personal with John Adey, Chief Operating Officer, Star Technology Services Star Technology Services (Sta
Billing • UKs leading Reseller billing solution • Huge increase in resource on product support and development • Provisioning Manager with IDA,CPS and WLR3 Ful?lment • ServiceDe
52INTERVIEW Market shifts Speaking to Comms Business Magazine, Karen Murray, Director Communications Service Provider Group at BT Wholesale says that when markets shift so too does the business mod
INTERVIEW53 brand a range of service options that suited its business model, addressing a need for a multi- layered set of services for their SME customers – storage, voice, virtual services and
54EXPERT WITNESS Expert witness Griffin Internet's CTO Adrian Sunderland More Information: www.griffin.com comms business The clouds are gathering This month Griffi
Build on the box Use Frontier Voice & Data’s unique Reseller in a Box programme to build your telecoms reseller business Benefit from:– • Up to 75% margins • Transparent commission structure
56RESELLER PROFILE Starting a business in a recession Brendon Cross started Spire Telecom in 1995 when the UK was in the middle of a recession. “Starting a business in a recession is a bit like tak
With the right foundations, anything can be built... One database, one interface, one inspired range of modular software solutions CommsOf?ce™ CommsOf?ce Professional™ Comm
58RESELLER PROFILE “...lesson two is - if you can outsource cost-effectively, do it.” Differentiation: To create advantages wherever we could, we became very good at differentiation and creatin
Catch Us Now channeltelecom As we blow the competition away PARTNER-ONLY here to help our partners – so you can forget direct sales FREE BILLING get your calls through us and use our billing sy
60INSIGHT Flexibleworking Hugo Harber, Head of Convergence and Network Strategy at Star, says one of the key things that may be holding UK organisations back from enabling remote working is identif
62PERSONALITY CHECK What's on your iPod? Continuing our series two more channel music lovers reveal all about what is on their iPods. We asked a whole bunch of people “What's on your iPod then
Find out how Comms Business can promote your products and services to the Channel... Comms Business is the Channel’s favourite title, based on the number of requests to receive it
64DIRECTORY 01892 538348 WWW.CBMAGAZINE.CO.UK APPLICATIONS 08707 602250 sales@commsoftrms.com www.commsoftrms.com Add value to every
01892 538348 WWW.CBMAGAZINE.CO.UK DIRECTORY65 BUSINESS CONTINUITY Riello ups Ltd. CALL MANAGEMENT CTI Data Solutions Ltd Nordic House 120 High Street PUR
66WLR3 WLR3 master class Leading WLR3 company Strategic Imperatives recently held a well attended Master Class for the channel at BT Wholesale's impressive City Place of?ce at Gatwick. Comms Busine
BE PART OF THE LARGEST CHANNEL EVENT OF THE YEAR – THE CONVERGENCE SUMMIT SOUTH Promote your convergence solutions to 1,700 channel professionals 13TH – 14TH OCTOBER 2009 Register online now to atten
Zmags improved online publishingComms Business June 2009
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