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Headsets for VoIP
A challenger for the big two?
introduction
Getting some
perspective
VoIP is regarded by many as a
disruptive technology; a technology
that will change fundamentally the
way in whic
Know-it-all
Get the message
Join in Find me
HiPath OpenOffice is the incredible new unified communications appliance for growing businesses.
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IP THECHANNELGUIDE 10 51 29 61 Headsets for VoIP A challenger for the big two?
introduction Getting some perspective VoIP is regarded by many as a disruptive technology; a technology that will change fundamentally the way in whic
Know-it-all Get the message Join in Find me HiPath OpenOffice is the incredible new unified communications appliance for growing businesses. I
opinion Realise the promise of next generation VoIP and stay ahead of the pack When VoIP first arrived on the scene, it was a mixed situation for custome
YOU MIGHT BE THINKING THAT TOSHIBA BCD HASN'T CHANGED MUCH IN THE LAST FEW YEARS. TO SOME EXTENT, YOU'D BE RIGHT. Toshiba’s core philosophy has always remained the same. Our aim is to provide s
FLEXIBLE AND SECURE IP TELEPHONY IP CONTACT CENTRE SOLUTIONS (HMP) WINDOWS MOBILE® DEVICE INTEGRATION IP NETWORKING (UP TO 128 SITES) SIP HANDSET INTEGRATION IP HOT DESKING SIP TRUNKING
network operations Operators ready for VoIP Network operators are gearing up rapidly for VoIP services in different ways and are set to offer a range of new services in 2008.
network operations than previously possible, meaning greater margins on hosted services. “With the increasing popularity of VoIP and other hosted applications there is a real demand for netw
market report Hosted Telephony - the cost factor In the first of his reports for Comms Business Magazine, Bart Delgado looks at the cost of a typical hosted telephony application by talking to 1
market report HOSTED VoIP P NotesNotes 1 = Teleware Voicemail package includes 600 minutes useage. 2 = Teleware Voice Recording capped at 250 minutes. 3 = Inclarity set up
market report RICING MATRIX VoIP 15 Recommended handset vendor Hosting Platform Claimed Users Reseller fit, which vendor
market report Jim Joyce of TelNG “We rarely get involved in discussions for a 40 extension hosted solution unless the majority of those users are remote.”
Earn £££'s from Hosted Voice over IP FoneCall,fromFoneLogisticsisafullyhostedVoiceover IP service aimed exclusively at the SME marketplace. Awarding resellers with an attractive upfront c
interview Hosted heaven Dave Millett, COO of Inclarity discusses with Editor Ian Hunter why the channel should consider hosted IP telephony, and who’s the right partner for a happy and successful m
Think selling hosted IP telephony is complicated?... Think again! Platform, Service and Access Network from one supplier! Voxalis is the only UK supplier of hosted IP telephony to
interview For the end-user, bundling involves having one bill and one contact for customer service; device convergence means having one single device, and service integration enables the seamless
disrupted markets The Hosted players Suppliers of Hosted telephony solutions seem to have become more pragmatic in the last 12 months regarding the capabilities of their solutions and their quest t
disrupted markets mail, Auto attendant, Mobile Twinning and Online user and management portal that are standard with the Mitel 3600 Hosted Key System Voxalis have also developed specialist service
managing legacy Migration and consolidation How can a distributed enterprise with an investment already made in a number of disparate PBX systems cost-effectively move to VoIP yet not compromise on
managing legacy Drivers for Consolidation The primary driver for consolidating is to lower the total cost of ownership. A single architecture is more cost-effective to maintain than a mixed archite
managing legacy Nigel Jones of Alcatel “The move to IP should not mean loss of functionality. In fact the opposite should apply and companies should plan
Countless opportunities Voice, data and applications from Nortel. We’ll help you deliver. To talk to us about the bene?ts of selling Nortel Call Lauren or Claire on 01444
Available with immediate effect to help develop and grow Swyx within your business. Skills and experience include: • End user meetings and demonstrations • Assista
ip migration Gateway value Recent surveys indicate there is a reticence to ‘rip and replace’ comms infrastructures when it comes to moving to IP, so are Gateways offering an open door for the chan
ip migration infrastructure that can be used as a platform to deliver a range of applications or technologies.” Gateway Vendor View Steve Davis, VP of Sales and Marketing at VegaStream believes it
technology 7 tips to SIP performance The flood of new technology into the voice channel is changing the way resellers need to work and plan setting up new systems says Jim Lynch, Managing Director
Simplify. Differentiate. Add Value. We don’t believe in technology for technology’s sake. We do however, believe that with over 37 years IT and telecommunications
advertorial reseller opinions At the coal face We put the same set of questions on the subject of VoIP to a number of resellers who have begun selling hosted services. Here are the responses from Pasporte and
headsets Headsets for VoIP VoIP has opened up a new market for headset vendors who have responded with wide product offerings to suit different applications. The market for headsets in the UK
headsets Audio 470 This headset is ideal for travel as it can be folded down to fit into a bag or briefcase. The Audio 470 offers flexible connectivity via USB soundcard or a
| ADVERTISING FEATURE Small is Beautiful ATL Telecom will this year launch the Berkshire 10k, its new IP PBX, a system suitable for small business users. Most small business owners r
Berkshire 10k ‘Out of the box’ Features: Voicemail (which can be accessed from the telephone or emailed to any user) Web browser operator/receptionist screen Analogue telephone port as emergency bac
case study Going walkabout Spiritel beat off Opal and BT to provide Regent Inns, owner of the Walkabout, Old Orleans, Jongleurs and Bar Risa outlets, with VPN management, hosted VoIP and customer W
Think Plantronics. Think Rocom. Wideband Headsets for VoIP. Plantronics has launched a range of headset and adaptor products that, when used together, provide wideband audio in
end points IP telephones If you are selling an IP PBX then most resellers go with their IP phones but what do you provide customers that opt for hosted IP telephony?
end points Polycom IP320/330 “This will allow the customer to choose which call control platform they want to buy and whichever handsets they desire. From a ch
analyst report What’s next for VoIP Matt Townend of VoIP industry analyst illume reports In 2008 the long awaited growth in hosted VoIP service started to materialise. illume’s quarterly
advertorial IP Telephony - It’s about productivity and benefits, not technology. Richard Bligh, Group Marketing Director, Gamma Telecom “I don’t think any business has bought IP Tele
To find out how Optimise OnDemand can transform your business, call us now on 0116 229 2727 www.ondemand.magneticnorth.com
technology Recording packets Howard Rudge, Account Director Projects, New Business Development at CTI Group examines the challenges of promiscuous packet capture methods for recording hosted VoIP
technology endpoint is nothing more than a back-to-back user agent (B2BUA). By doing this, calls, including their voice data, are routed to a highly redundant and secure end
advertorial Every Bit Counts Mitel's Kelly MacMillan With the environment a topical issue for everyone in this day and age, does a vendor’s
PBX PBX vendors With all the talk of hosted telephony solutions what will the ‘traditional’ PBX vendors do? Mark Swendsen, managing director EMEA Tra
PBX security concerns and challenges to update their core data network infrastructure – the ability to offer a cohesive solutions portfolio and associated services across all t
analyst opinion Market statistics VoIP is an analyst’s dream. An ‘educated’ opinion and statistics on the take- up of VoIP represent food that cannot be devoured quickly enough by vendor and channe
QoS Testing for VoIP, Ethernet and DSL VoIP, Ethernet and DSL Services Optimise your network performance! Make your VoIP business more ef?cient and pro?table. Keep your customers happy and y
insight IPX: a global, private, IP network for everyone No, the title is not an oxymoron says Bob Emmerson, it’s a private IP interconnection solution for fixed and mobile network operators as we
broadband update Voice-ready broadband How can we ensure that broadband circuits are going to be suitable for voice communications? Andrew Dic
broadband update prioritisation are key, otherwise the service is a standard ADSL connection. With problems occurring with inadequate bandwidth, minimum bandwidth guarantees are essential t
broadband update Elsa Chen General Manager at Entanet “Any sensible ISP will make it clear to customers that a standard ADSL1 connection that’s not heavily
There's never been a better time to look at Avaya with MTV Telecom Avaya Services & Solutions oEasy on-boarding packages oAssisted demonstrations o Free technical support o Product pedigr
Why settle for less than you need to succeed in VoIP? Sourcing all the parts of a successful VoIP sale from multiple suppliers just makes your life more difficult and
reseller opinions More coal face We put the same set of questions on the subject of VoIP to a number of resellers who have begun selling hosted services. Here are the responses from Maintel and App
999 compliance In case of emergency... James Bushell, Senior Product Manager at Gamma Telecom, looks at the issues surrounding the need to be able to offer 999 access on VoIP systems.
public ip networks Next generation networks Whilst BT’s much heralded 21CN seems to be slipping in terms of delivery times other carriers are making the most of their unbundled offerings and applic
public ip networks “We’ve seen faster speeds over these connections than with the current rate adaptive products and are collating data regarding the stability of the service. BT’s provisio
interview VoIP business centre London-based Ipitomi is shaking off its reseller roots and developing a growing channel business based on its success in selling hosted telephony in the business cent
Exploring Data Communications Systems? Be Demanding... ...and discover a rewarding reseller experience Sphinx is the leading Alcatel-Lucent distributor and wants you to become part of this exci
case studies Different strokes There’s more than one way to provide productivity gains and cost savings using VoIP as these two case studies demonstrate.
case studies itself and attract new members to its leisure club. According to Breed the old system let them down here as well. He explains, “The revenue we receive from our membership fees is cri
www.netservicesplc.com alltogether Business Innovative access technology = increased FXVWRPHUEHQH¿WV Migration of unsafe CPS revenues = protected SIP revenues Mean Opinion Score (MOS) = guara
opinion Losing your VoIP virginity Brett Rowe, sales and marketing director of TFM Networks, explains how a stepped approach supports migration to VoIP, without incurring extra cost or the giant l
+++ over 40 exhibitors +++ free educational seminars & panel debates +++ free lunch +++ free WiFi +++
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Zmags improved online publishingChannel Guide to VoIP
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