The BEST read magazine in the Voice and Data Channel
Keeping faith
with the channel
Oak on pages 26-27
IN THIS ISSUE:
Market Report Headsets
for Business
Addin
Please Quote APPLXB
New law. New
opportunities.
Drive your margins forward with these
great hands-free solutions from Nimans.
Plantronic
FROM THE EDITOR
03
Comms April Made-up:Layout 1 13/3/08 07:48 Page 1
APRIL 2008
The BEST read magazine in the Voice and Data Channel
Keeping faith
with APRIL 2008 The BEST read magazine in the Voice and Data Channel Keeping faith with the channel Oak on pages 26-27 IN THIS ISSUE: Market Report Headsets for Business Addin
Please Quote APPLXB New law. New opportunities. Drive your margins forward with these great hands-free solutions from Nimans. Plantronic
FROM THE EDITOR 03 Comms April Made-up:Layout 1 13/3/08 07:48 Page 1 APRIL 2008 The BEST read magazine in the Voice and Data Channel Keeping faith with
30 NEWS 7 BT Wins Olympic Gold Tier One Partner for 2012 8 Powerdial's up Inclarity Hosted supplier choice made 10 Telco in a Box TelNG does the wrapping 12 Siemens T
Please Quote APBTB Save energy Save money BT Graphite 1100 £20.63 £13.76 Save up to BT Graphite 1500
WWW.COMMSBUSINESS.CO.UK NEWS07 BT wins Olympic Gold The London Organising Committee of the Olympic and Paralympic Games has
08NEWS WWW.COMMSBUSINESS.CO.UK IC roadshow success Ian Rowley of Internet Central Managed VoIP service provider, Internet Centra
WWW.COMMSBUSINESS.CO.UK NEWS09 Powerdials up Inclarity Paul Farn of Powerdial with Inclarity's Adrian Hughes
10NEWS WWW.COMMSBUSINESS.CO.UK Steve Jones of TelNG Telco in a box TelNG, the provider of white labelled next- generation comm
Theres never been a better time to look at Avaya with MTV Telecom Avaya Services & Solutions o Easy on-boarding packages o Assisted demonstrations o Free technical support o Produc
12NEWS WWW.COMMSBUSINESS.CO.UK Siemens trade-in Two of Siemens' distributors have welcomed the vendors new initiative which will
Visit us at Comms Solutions on Stand 149 Discover how your customers can benefit from integrated communications The Communication Engine mtvtelecom Contact M
14NEWS WWW.COMMSBUSINESS.CO.UK Margins Rise at Trust Manchester-based Trust Distribution has been appointed as UK distributor fo
16NEWS WWW.COMMSBUSINESS.CO.UK Confident WLR future Over the past few months Buckinghamshire-based O-bit telecom has been develo
WLR3 revolution ARE YOU READY? Power to the telecoms people can be found at www.o-bit.net/revolution Call O-bit Telecom on 08008 49 49 49 to nd out more
18NEWS WWW.COMMSBUSINESS.CO.UK Dave Dyer of Siemens Toshiba IP Soft Phone Toshiba Business Communications Division (BCD) has a
WWW.COMMSBUSINESS.CO.UK NEWS19 Seamless with OCS Nortel has confirmed that Microsoft has recently qualified Nortel's Communica
20NEWS WWW.COMMSBUSINESS.CO.UK Daisy Kicks off with BT A new union between daisy and BT is to be unveiled at BT Tower on April 1
Let Brella be the silver lining to your business day and the silver at the end of your rainbow brella Lower Ground Floor Zicon House
WWW.commsbusiness.co.uk NEWS23
NetEvents report
Gordon Young, the DiVitas VP
of world-wide sales
The bi-annual NetEvents
24NEW THIS MONTH NEW - Comms Business Interactive Launches this month! Comms Business Magazine has always set the standard for media in the Channel and as from April we will raise the bar once ag
Think Peripherals. Think Rocom. Exclusive HALF PRICE Supra Offer. Save up to Prices from £29.95.* £40.35 The more you buy, the more you save! The half price Supra (with and without U
26COVER STORY Oak providing real choice i Oak, one of the best-known names in call billing,
COVER STORY27 n the enterprise marketplace Agent Evaluation and Agent Hotdesking which are integrated into the web front end. IP call recording: Development work on Oak's ProVoice IP call re
comms business awards 2008 COMMS BUSINESS AWARDS29 The closing date for entries to the Channel's leading industry awards closes at the end of March. The next ste
30ROUND TABLE Green, and the reselle Green issues are starting to dominate headlines in all sectors and in the comms industry Mitel has taken an early lead by laying out their credentials, extollin
ROUND TABLE31 of the future green topics appearing on invitations to tender for new business. This leads nicely on to the next subject; what will the re
32MARKET REPORT Headset trends There are four keys areas when it comes to headsets for business use; cost of ownership, call quality, acoustic safety and mobility do you want wireless or fixed? W
MARKET REPORT33 Doro HS1120m Doro's new hs1120m TCO corded headset tops their range. Specifically designed for professional users to protect against work-related hearing damage such as tinnitus a
34MARKET REPORT viewpoint I would say there are many dealers who are not capitalising on this market. There are certain resellers who are aware, but others who don't seem to realise how easy it
THREE OF A KIND35 Check your bill Comms Business talks to three Channel business owners with something to say about billing Phill Reynolds Joint CEO Oak Telecom Phill Reynolds merged his own
36INTERVIEW Exploring new territory The market for network distributors appears to be pretty crowded so the obvious question to put to Clifford Norton, Managing Director of Frontier is what mak
Our dedication to the channel just got bigger support team Meet our channe .... l So whats in it for you? Sales Appointments Lead Generation Industry L
38ADVERTORIAL Fixed Wireless Access a better option for your VoIP customers On-Communications uses proven Fixed Wireless Access (FWA) technology, including WiMAX, to provide high-speed symme
ISPS ADDING VALUE39 B2B ISPs The business end of the ISP market is almost as crowded as the residential end so what makes an ISP stand out from the crowd? In the last 12 months consolidation h
40ISPS ADDING VALUE Neil Watson of Viatel, companies have now accepted that voice and data convergence is inevitable comms busin
ISPS ADDING VALUE41 Successful ISPs are realising that adapting to the voice revolution is often simply a matter of tailoring existing connectivity products to their customer needs. Ho
42CASE STUDY International architect firm Swanke Hayden Connell has deployed an applications rich IP Mitel communications solution competitive advantage. from Universal Group to improve producti
CASE STUDY43 SHCA Office Staff Time Difference New York 110 -5 Washington
44INSIGHT Outsource demand Martyn Hart, Chairman, National Outsourcing Association (NOA) argues that outdated telecoms systems create a need for outsourcing deals It has recently been report
Ericsson and Microsoft - shared vision Ericsson and Microsoft have launched a fully integrated, mobile, unified communications experience for business users. In an event last year, Ericsson; Micros
46OPINION Web 2.0: Are consumer applications driving the enterprise? The sophistication of some consumer and Web 2.0 applications might leave you thinking: do you need an enterprise version at al
a billing platform that copes with growth? come and meet us at comms solutions 08 Your current slow, aging billing platform isnt going to get you where you want to go. To get there youre going
Another hellishly good offer from daisy . 666 ;JJ;HJ>;:;L?BOEKADEM What the devil are you waiting for? !;?I;NF;9J?D=OEK !EJB?D; 08456 666 666 ;C7?B 666@daisyplc.com Offer o
EXPERT WITNESS49 Adrian Sunderland of Griffin Internet revisits an article he wrote 15months ago called `Max Facts & Myths'. At the time, there was a great deal of confusion in the marketplace abo
50FROM THE TRENCHES Merseyside-based Nemesis Networks is an IT and Telecommunications provider that was set up by Kevin Cheston in 2006 following the takeover of an established telephone systems pr
At Uniworld we are committed to building genuine partnerships with our Channel Partners and to listening to the needs of customers. As well as calls, lines, broadband, IP telephony and inbou
52CHANNEL PRIMER Virtualisation Maren Bennette says the term `virtualisation' is being bandied about as much as unified communications is in the comms business. But what is virtualisation and what
CHANNEL PRIMER53 widely differing characteristics and requirements. We asked key industry figures for their view on network virtualisation: Richard Osborne of Cisco commented The
Hola GSM! Marios Ktisti, Commercial Product Manager at Hugh Symons Telecom reports back from this year's GSM World Congress in Barcelona on the Emergence of the Multi-function Data Card/Modem Walkin
All in one IP telephone and IT networking SOHO solution - 8 SIP trunks - 24 SIP extensions - Music on hold - DISA - Voice mail - Firewall - Wireless Access Point - No licences to buy icon
56READER SURVEYS The Channel Speaks Each week our web site asks readers for straightforward Yes/No decisions on the channel issues of the day. Here's how you voted! Of the four surveys
Think Network. Think Rocom. 100% committed to your network solutions. Rocom Network Services Rocoms network division has built strong partnerships with international leaders in the ICT solutions
Free SIP Trunks in Partnership ZLWK9RLFHÁH[ 1x SIP Trunk is the equivalent to 1x ISDN channel. 1x SIP trunk provides one simultaneous call. Product RRP Per Month Buy Price
TIME FILES59 Dateline1968 Storacall Juliphone 1968 Timeline Show me the Money - In 1968 Gregor Mackie began selling his first answering machines for £145. In today's money that would b
GOLF SOCIETY In the run up to the event we had all been looking forward to the test that Silvermere
COMMS BUSINESS GOLF SOCIETY61 Left to right: Joe Murphy of Adept Telecom, Peter Southgate of Pink Telecom, Mark Holmes of ITRM, Bart Delgado Stevie McCallum of Tiger Communications, the event wi
62INTERVIEW Freephone experts James Ward set up Crewe- based Dolphin Com in 1999 and today the company is a small but highly profitable organisation that specialises in the supply of 0800 numbers.
Seamless Business CommunicationTM Best in EMEA on Avaya Systems* We are now looking for: UÊ*À?iVÌ >?>}iÀÃ UÊ-i???À ?ÃÌ>>Ì??? ?}??iiÀÃ UÊ-i???À -Õ««?ÀÌ ?}??iiÀÃ UÊ7" -«iV?>?ÃÌÃ UÊ iÜ ÕÃ??iÃÃ
Join in! , . , - !, " / #. " " " # # # # " $% &' . ( , " # " , )*. + ..0. + 0113 4565377. Communicatio
RECRUITMENT65 Got a Vacancy? Advertise it here in Comms Business next month. Call Michelle Edmonds now on 01892 559396 The BEST read magazine in the Voice and Data Channel
66RECRUITMENT Comms Business Careers / ITRM Ltd are acting as an Employment Agency in relation to these vacancies. BUSINESS DEVELOPMENT & SALES New sales team across all sectors
RECRUITMENT67 TECHNICAL & ENGINEERING We have Clients who are looking to recruit telecoms specialists in the following niche roles:Technical Support ( Voice & Data ), telephone Systems Engi
ACD BILLING ANALOGUE & IP TELEPHONES ATL Telecom Ltd Lakeside, Fountain Lane, St. Mellons, Cardiff CF3 0FB. UK Tel - 029 2050 0800 Fax - 029 2050 0701
AUTOMATED DIALLING RESELLER SOLUTIONS Predictive & Power Dialler Solutions World Class TouchStar System Blended Predictive Dialler with SMS, CRM & email integration Power/Previ
70STATISTICS Research reveals... Statistics are available of any subject you care to mention here are a selection from our recent post-bag.
... VoIP / Hosted IP Telephony / SIP / FMC / Uni?ed Communications / 21CN / QoS / NGN / Internet Telephony / Mobility / PBX ... TalkConvergence Sandown Park Esher, Surrey 7t
Zmags improved online publishingComms Business April 08
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