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www.commsbusiness.co.uk • January 2010<br />
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No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers<br />
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O-bit: Riding the Wave of Success<br />
See Pages 24-25<br />
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In this issue<br />
Market Report:<br />
Voice & Data Distribution<br />
Adding Value with Call Recording<br />
Selling Mobile Applications<br />
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Enjoy the ‘New’ Comms Business Magazine incorporating<br />
Mobile <a title="Comms Business - January 2010 page 1" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=1">www.commsbusiness.co.uk • January 2010N</a> www.commsbusiness.co.uk • January 2010N<a title="Comms Business - January 2010 page 2" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=2">5IF9/CJHPOGFBUVSFT TNBMMPOQSJDFt -BSHFDPSQPSBUF</a> 5IF9/CJHPOGFBUVSFT TNBMMPOQSJDFt -BSHFDPSQPSBUF<a title="Comms Business - January 2010 page 3" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=3">COMMS-JAN-2 FROM THE010:Layout 1 19/EDITOR</a> COMMS-JAN-2 FROM THE010:Layout 1 19/EDITOR<a title="Comms Business - January 2010 page 4" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=4">04THIS MONTH13NEWS7 MZA Mark Sequential</a> 04THIS MONTH13NEWS7 MZA Mark Sequential<a title="Comms Business - January 2010 page 5" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=5">%FMJWFSJOHFYDFMMFODFJO$PNNVOJDBUJPOT.BOBHFNFOUGPS</a> %FMJWFSJOHFYDFMMFODFJO$PNNVOJDBUJPOT.BOBHFNFOUGPS<a title="Comms Business - January 2010 page 6" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=6">Inbound breakthroughs from the industry's </a> Inbound breakthroughs from the industry's <a title="Comms Business - January 2010 page 7" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07MZA mark </a> WWW.COMMSBUSINESS.CO.UK NEWS07MZA mark <a title="Comms Business - January 2010 page 8" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=8">08NEWS </a> 08NEWS <a title="Comms Business - January 2010 page 9" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=9">WWW.COMMSBUSINESS.CO.UK NEWS09Kenneally</a> WWW.COMMSBUSINESS.CO.UK NEWS09Kenneally<a title="Comms Business - January 2010 page 10" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=10">10NEWS </a> 10NEWS <a title="Comms Business - January 2010 page 11" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=11">Creating abusiness planmeans havingan idea...</a> Creating abusiness planmeans havingan idea...<a title="Comms Business - January 2010 page 12" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=12">12NEWS </a> 12NEWS <a title="Comms Business - January 2010 page 13" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=13">NEWS13Double ranking for murphx</a> NEWS13Double ranking for murphx<a title="Comms Business - January 2010 page 14" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=14">14NEWS </a> 14NEWS <a title="Comms Business - January 2010 page 15" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=15">Doroproductsnowavailableone business3 great</a> Doroproductsnowavailableone business3 great<a title="Comms Business - January 2010 page 16" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=16">16NEWS </a> 16NEWS <a title="Comms Business - January 2010 page 17" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=17">Call Management, Call Recording and CTI GroupHe</a> Call Management, Call Recording and CTI GroupHe<a title="Comms Business - January 2010 page 18" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=18">18NEWS </a> 18NEWS <a title="Comms Business - January 2010 page 19" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=19">NEWS19SoutherncelebrationsBusiness Teleco</a> NEWS19SoutherncelebrationsBusiness Teleco<a title="Comms Business - January 2010 page 20" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=20">20NEWS </a> 20NEWS <a title="Comms Business - January 2010 page 21" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=21">Live & OnlineVehicleTrackingwithupto£250* foreve</a> Live & OnlineVehicleTrackingwithupto£250* foreve<a title="Comms Business - January 2010 page 22" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=22">22INTERVIEWInbound goldComms Business Intervi</a> 22INTERVIEWInbound goldComms Business Intervi<a title="Comms Business - January 2010 page 23" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=23">Championing theChannel forour partnersBOEHSPXJ</a> Championing theChannel forour partnersBOEHSPXJ<a title="Comms Business - January 2010 page 24" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=24">24COVER STORYDemanding customers and changin</a> 24COVER STORYDemanding customers and changin<a title="Comms Business - January 2010 page 25" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=25">great margin. These voice services aredelivered</a> great margin. These voice services aredelivered<a title="Comms Business - January 2010 page 26" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=26">26INTERVIEWA newforceComms Business Magazine</a> 26INTERVIEWA newforceComms Business Magazine<a title="Comms Business - January 2010 page 27" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=27">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business - January 2010 page 28" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=28">28MARKET REPORTValue-addeddistributionCo</a> 28MARKET REPORTValue-addeddistributionCo<a title="Comms Business - January 2010 page 29" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=29">and ShoreTel, together with supportingvendors, e</a> and ShoreTel, together with supportingvendors, e<a title="Comms Business - January 2010 page 30" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=30">30MARKET REPORT</a> 30MARKET REPORT<a title="Comms Business - January 2010 page 31" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=31"></a> <a title="Comms Business - January 2010 page 32" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=32">Summit Heads North32CONVERGENCE SUMMIT MANCHES</a> Summit Heads North32CONVERGENCE SUMMIT MANCHES<a title="Comms Business - January 2010 page 33" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=33">CONVERGENCE SUMMIT MANCHESTER33Exhibitor List</a> CONVERGENCE SUMMIT MANCHESTER33Exhibitor List<a title="Comms Business - January 2010 page 34" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=34">Authorised distributors forincorporating</a> Authorised distributors forincorporating<a title="Comms Business - January 2010 page 35" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=35">WWW.MBMAGAZINE.CO.UK </a> WWW.MBMAGAZINE.CO.UK <a title="Comms Business - January 2010 page 36" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=36">36MOBILE BUSINESS NEWS </a> 36MOBILE BUSINESS NEWS <a title="Comms Business - January 2010 page 37" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=37">Fly with O-bit’s super fast ADSL2+Plus O-bit now</a> Fly with O-bit’s super fast ADSL2+Plus O-bit now<a title="Comms Business - January 2010 page 38" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=38">38MOBILE BUSINESS INDUSTRY PANELQuestions&AnW</a> 38MOBILE BUSINESS INDUSTRY PANELQuestions&AnW<a title="Comms Business - January 2010 page 39" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=39">WWW.MBMAGAZINE.CO.UKswersdictated by the softw</a> WWW.MBMAGAZINE.CO.UKswersdictated by the softw<a title="Comms Business - January 2010 page 40" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=40">40MOBILE BUSINESS VIEW FROM THE TOPVodafone is </a> 40MOBILE BUSINESS VIEW FROM THE TOPVodafone is <a title="Comms Business - January 2010 page 41" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=41">call!to actionWith the GSM Key you canyour mo</a> call!to actionWith the GSM Key you canyour mo<a title="Comms Business - January 2010 page 42" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=42">42MOBILE BUSINESS HOW TO SELLAppAttackMobile </a> 42MOBILE BUSINESS HOW TO SELLAppAttackMobile <a title="Comms Business - January 2010 page 43" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=43">`business only' BlackBerry service from RIM.Cons</a> `business only' BlackBerry service from RIM.Cons<a title="Comms Business - January 2010 page 44" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=44">W44MOBILE BUSINESS HO TO SELLChris Everitt,</a> W44MOBILE BUSINESS HO TO SELLChris Everitt,<a title="Comms Business - January 2010 page 45" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=45">If you thought the best-selling E71 could not be</a> If you thought the best-selling E71 could not be<a title="Comms Business - January 2010 page 46" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=46">46MOBILE BUSINESS COMPANY TALKSSpotlightUnder </a> 46MOBILE BUSINESS COMPANY TALKSSpotlightUnder <a title="Comms Business - January 2010 page 47" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=47"></a> <a title="Comms Business - January 2010 page 48" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=48">48MOBILE BUSINESS HANDSETSFor Mike TeaveeNok</a> 48MOBILE BUSINESS HANDSETSFor Mike TeaveeNok<a title="Comms Business - January 2010 page 49" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=49">With 10 million numbersO-bit is the Master of Nu</a> With 10 million numbersO-bit is the Master of Nu<a title="Comms Business - January 2010 page 50" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=50">50INTERVIEWTools forresellersShawn Majeski, P</a> 50INTERVIEWTools forresellersShawn Majeski, P<a title="Comms Business - January 2010 page 51" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=51">The Comms Business Grand PrixSPONSORED BY</a> The Comms Business Grand PrixSPONSORED BY<a title="Comms Business - January 2010 page 52" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=52">52ADDING VALUECall recordingComms Business Ma</a> 52ADDING VALUECall recordingComms Business Ma<a title="Comms Business - January 2010 page 53" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=53">ADDING VALUE53 “When we en</a> ADDING VALUE53 “When we en<a title="Comms Business - January 2010 page 54" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=54">54ADDING VALUE</a> 54ADDING VALUE<a title="Comms Business - January 2010 page 55" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=55">V1 launches fixed price Ethernet In</a> V1 launches fixed price Ethernet In<a title="Comms Business - January 2010 page 56" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=56">56INSIGHTWhere are we goiIn the last decade w</a> 56INSIGHTWhere are we goiIn the last decade w<a title="Comms Business - January 2010 page 57" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=57">INSIGHT57ngwith wireless?meaningless acronyms</a> INSIGHT57ngwith wireless?meaningless acronyms<a title="Comms Business - January 2010 page 58" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=58">58CASE STUDYInstant KarmaLee Cassidy of resel</a> 58CASE STUDYInstant KarmaLee Cassidy of resel<a title="Comms Business - January 2010 page 59" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=59">-AKESUREYOUGETYOURSLICEOFTHECONVERGENCECAKE</a> -AKESUREYOUGETYOURSLICEOFTHECONVERGENCECAKE<a title="Comms Business - January 2010 page 60" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=60"> commsbusinessawards </a> commsbusinessawards <a title="Comms Business - January 2010 page 61" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=61">CASH BUYER seeking...</a> CASH BUYER seeking...<a title="Comms Business - January 2010 page 62" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=62">62SIXTYSECOND INTERVIEWClose up & personalCom</a> 62SIXTYSECOND INTERVIEWClose up & personalCom<a title="Comms Business - January 2010 page 63" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=63"></a> <a title="Comms Business - January 2010 page 64" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=64">64INTERVIEWAn Oaisysin the desertComms Busine</a> 64INTERVIEWAn Oaisysin the desertComms Busine<a title="Comms Business - January 2010 page 65" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=65">COMMS BUSINESSLEADS THE WAY...More ReadersMor</a> COMMS BUSINESSLEADS THE WAY...More ReadersMor<a title="Comms Business - January 2010 page 66" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=66">66INTERVIEWThe hybridsolutionComms Business </a> 66INTERVIEWThe hybridsolutionComms Business <a title="Comms Business - January 2010 page 67" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=67">ENHANCE YOUR COMFORTZONE</a> ENHANCE YOUR COMFORTZONE<a title="Comms Business - January 2010 page 68" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=68">68INTERVIEWFast-laneCommsComms Business Mag</a> 68INTERVIEWFast-laneCommsComms Business Mag<a title="Comms Business - January 2010 page 69" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=69">Welcome to the New Decade withSphinx & Siemens!</a> Welcome to the New Decade withSphinx & Siemens!<a title="Comms Business - January 2010 page 70" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=70">70FROM THE TRENCHESVoicing opportunityComms B</a> 70FROM THE TRENCHESVoicing opportunityComms B<a title="Comms Business - January 2010 page 71" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=71">Want to be seen by 10,000 end-userslooking to bu</a> Want to be seen by 10,000 end-userslooking to bu<a title="Comms Business - January 2010 page 72" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=72">72DIRECTORY </a> 72DIRECTORY <a title="Comms Business - January 2010 page 73" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=73">01892 538348  WWW.CBMAGAZINE.CO.UK </a> 01892 538348  WWW.CBMAGAZINE.CO.UK <a title="Comms Business - January 2010 page 74" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=74">74COMMS BUSINESS GOLF SOCIETYMiles Bossomrepor</a> 74COMMS BUSINESS GOLF SOCIETYMiles Bossomrepor<a title="Comms Business - January 2010 page 75" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=75">The leading UK events for the Voice, Mobi</a> The leading UK events for the Voice, Mobi<a title="Comms Business - January 2010 page 76" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=76"></a> <a title="Comms Business - January 2010 page 77" href="http://viewer.zmags.co.uk/publication/e103c6ae?page=77">Bringyourmagazinesandmarketingliteraturetolife……</a> Bringyourmagazinesandmarketingliteraturetolife……