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<br /> www.commsbusiness.co.uk · January 2011<br /> No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers<br /> “Nine's Joined<br /> Up Future”<br /> See Pages 24-25<br /> In This Issue:<br /> Making Margin with Call Recording<br /> Distribution Market Report<br /> Femto Frenzy - A Clear Signal<br /> You are invited to attend the Convergence Summit North!<br /> 22nd - 23rd March, Manchester Central Convention Complex<br /> Register for FREE at www.convergencesummit.co.uk<br /> <br /> JAN COMMS<br /> FROM THE<br /> PK CUTTING: yEDITOR<br /> 03<br /> N<br /> “<br /> www.commsbusiness.co.uk · January 2011<br /> ertisers<br /> e advertise<br /> ore readers, more adv<br /> ls – More readers, mor<br /> ence Channels – M<br /> <a title="Comms Business - January 2011 page 1" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=1"> www.commsbusiness.co.uk · January 2011 N</a> <a title="Comms Business - January 2011 page 2" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=2"> </a> <a title="Comms Business - January 2011 page 3" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=3"> JAN COMMS FROM THE PK CUTTING: yEDITOR 03 </a> <a title="Comms Business - January 2011 page 4" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=4"> 04THIS MONTH 07 NEWS 6 Mixed Views </a> <a title="Comms Business - January 2011 page 5" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=5"> oak.co.uk The Unified Communications P</a> <a title="Comms Business - January 2011 page 6" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=6"> 06NEWS </a> <a title="Comms Business - January 2011 page 7" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=7"> BE Wholesale launches BE Wholesale, the UK's new</a> <a title="Comms Business - January 2011 page 8" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=8"> 08NEWS </a> <a title="Comms Business - January 2011 page 9" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=9"> WWW.COMMSBUSINESS.CO.UK </a> <a title="Comms Business - January 2011 page 10" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=10"> 10NEWS </a> <a title="Comms Business - January 2011 page 11" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=11"> The Unified Communications Advantage The Unified Co</a> <a title="Comms Business - January 2011 page 12" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=12"> 12NEWS </a> <a title="Comms Business - January 2011 page 13" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=13"> NEWS13 Siemens launches UC Suite 2011 In a mo</a> <a title="Comms Business - January 2011 page 14" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=14"> 14NEWS </a> <a title="Comms Business - January 2011 page 15" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=15"> WHY? WHY? Over 60% of companies collecting quotes</a> <a title="Comms Business - January 2011 page 16" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=16"> 16NEWS </a> <a title="Comms Business - January 2011 page 17" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=17"> HOW? HOW? Talk to 4Com Channel Partners Talk to 4</a> <a title="Comms Business - January 2011 page 18" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=18"> 18NEWS WWW.COMMSBUSINESS.CO.UK </a> <a title="Comms Business - January 2011 page 19" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=19"> NEWS19 Seasonal Strife Matt Cantwell,</a> <a title="Comms Business - January 2011 page 20" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=20"> 20NEWS </a> <a title="Comms Business - January 2011 page 21" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=21"> 21 Killing the UC Golden Goose With many survey</a> <a title="Comms Business - January 2011 page 22" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=22"> 22SOCIAL NETWORKING No cameras please C</a> <a title="Comms Business - January 2011 page 23" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=23"> ADVERTORIAL23 Often, when asked why Think host</a> <a title="Comms Business - January 2011 page 24" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=24"> 24COVER STORY Joined James Palmer, CEO Nine Te</a> <a title="Comms Business - January 2011 page 25" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=25"> p thinking Nine Telecom will launch a rang</a> <a title="Comms Business - January 2011 page 26" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=26"> 26MARKET REPORT - DISTRIBUTION Focus on distrib</a> <a title="Comms Business - January 2011 page 27" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=27"> Incredibly capable telephones that are incredibly</a> <a title="Comms Business - January 2011 page 28" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=28"> 28MARKET REPORT - DISTRIBUTION Wick Hill Woki</a> <a title="Comms Business - January 2011 page 29" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=29"> Missing something... ...like solid support? </a> <a title="Comms Business - January 2011 page 30" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=30"> 30MARKET REPORT - DISTRIBUTION focus on</a> <a title="Comms Business - January 2011 page 31" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=31"> ALCATEL · ASCOM · AVAYA · BT · LG · MITEL · NITSU</a> <a title="Comms Business - January 2011 page 32" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=32"> 32MARKET REPORT - DISTRIBUTION Ma</a> <a title="Comms Business - January 2011 page 33" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=33"> Brilliantly simple™ 5 questions for you: </a> <a title="Comms Business - January 2011 page 34" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=34"> ENTERTAINMENT WITHOUT LIMITS. The new Galaxy Ta</a> <a title="Comms Business - January 2011 page 35" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=35"> MOBILE BUSINESS NEWS35 Mobile advertising set </a> <a title="Comms Business - January 2011 page 36" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=36"> 36MOBILE BUSINESS NEWS Dealers look to market</a> <a title="Comms Business - January 2011 page 37" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=37"> JCB Toughphone Range Exclusive to Data Select T</a> <a title="Comms Business - January 2011 page 38" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=38"> 38MOBILE BUSINESS – INDUSTRY PANEL Questions&An</a> <a title="Comms Business - January 2011 page 39" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=39"> data allowances to customers will help manage cus</a> <a title="Comms Business - January 2011 page 40" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=40"> 40MOBILE BUSINESS – VIEW FROM THE TOP WOW </a> <a title="Comms Business - January 2011 page 41" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=41"> Of the worlds 10 largest telecoms carriers, 9 run</a> <a title="Comms Business - January 2011 page 42" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=42"> 42MOBILE BUSINESS – HOW TO SELL Femto frenzy 20</a> <a title="Comms Business - January 2011 page 43" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=43"> Nicholas Karter, vice president of busin</a> <a title="Comms Business - January 2011 page 44" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=44"> 44MOBILE BUSINESS – HOW TO SELL `presence</a> <a title="Comms Business - January 2011 page 45" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=45"> Steam Roller Your Competition Steam Roller Your C</a> <a title="Comms Business - January 2011 page 46" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=46"> 46MOBILE BUSINESS – SPECIAL REPORT HSC Christm</a> <a title="Comms Business - January 2011 page 47" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=47"> </a> <a title="Comms Business - January 2011 page 48" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=48"> 48MOBILE BUSINESS – HANDSETS Gingerbread, anyon</a> <a title="Comms Business - January 2011 page 49" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=49"> £35 CASHBACK FOR YOUR CUSTOMERS Two ways to talk</a> <a title="Comms Business - January 2011 page 50" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=50"> 50INTERVIEW Young, dynamic and forward thinking</a> <a title="Comms Business - January 2011 page 51" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=51"> INSIGHT51 Changing perceptions Jason Peach, hea</a> <a title="Comms Business - January 2011 page 52" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=52"> 52IP INSIGHT The forecast is Cloudy In the </a> <a title="Comms Business - January 2011 page 53" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=53"> </a> <a title="Comms Business - January 2011 page 54" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=54"> 54REVIEW OF 2010 Organic growth or acquisitio</a> <a title="Comms Business - January 2011 page 55" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=55"> THE COMMS BUSINESS GRAND PRIX Join us </a> <a title="Comms Business - January 2011 page 56" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=56"> 56CASE STUDY An AlwaysON solution When it came </a> <a title="Comms Business - January 2011 page 57" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=57"> jointhedaisychain@daisyplc.com </a> <a title="Comms Business - January 2011 page 58" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=58"> 58MAKING MARGIN WITH CALL RECORDING Comms Busine</a> <a title="Comms Business - January 2011 page 59" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=59"> DOES YOUR CALL RECORDING SYSTEM PROTE</a> <a title="Comms Business - January 2011 page 60" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=60"> 60MAKING MARGIN WITH CALL RECORDING Lee Essex of</a> <a title="Comms Business - January 2011 page 61" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=61"> Want to become a Red Box partner? We'd love to he</a> <a title="Comms Business - January 2011 page 62" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=62"> 62MAKING MARGIN WITH CALL RECORDING Exp</a> <a title="Comms Business - January 2011 page 63" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=63"> The Multi-Tool solution… …that isn't a pocket kni</a> <a title="Comms Business - January 2011 page 64" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=64"> 64COMMS BUSINESS AWARDS 2011 Awards announced T</a> <a title="Comms Business - January 2011 page 65" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=65"> Boost your business! Join the channe</a> <a title="Comms Business - January 2011 page 66" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=66"> 66INTERVIEW Elite performance Against a backdro</a> <a title="Comms Business - January 2011 page 67" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=67"> </a> <a title="Comms Business - January 2011 page 68" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=68"> 68CONVERGENCE SUMMIT MANCHESTER PREPARING FOR T</a> <a title="Comms Business - January 2011 page 69" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=69"> E SUMMIT 2011 profile as the mobile specialist </a> <a title="Comms Business - January 2011 page 70" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=70"> 70OPINION Bridging innovation with economic </a> <a title="Comms Business - January 2011 page 71" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=71"> </a> <a title="Comms Business - January 2011 page 72" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=72"> 7262ND INTERVIEW This month Comms</a> <a title="Comms Business - January 2011 page 73" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=73"> Our Priority is Service Excellence Planning to</a> <a title="Comms Business - January 2011 page 74" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=74"> 74INSIGHT Getting it together Finding the right</a> <a title="Comms Business - January 2011 page 75" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=75"> 20*2:;(9;)@ (;;,5+05.;/,3(9.,:; =60*,46)03, +(;(</a> <a title="Comms Business - January 2011 page 76" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=76"> 76CASE STUDY On the beat Avon and Somerset Cons</a> <a title="Comms Business - January 2011 page 77" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=77"> </a> <a title="Comms Business - January 2011 page 78" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=78"> 78CASE STUDY Furnished s</a> <a title="Comms Business - January 2011 page 79" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=79"> 2011 Comms Business Awards 23 June 2011, The Lanc</a> <a title="Comms Business - January 2011 page 80" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=80"> 80DIRECTORY </a> <a title="Comms Business - January 2011 page 81" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=81"> 01892 538348  WWW.CBMAGAZINE.CO.UK </a> <a title="Comms Business - January 2011 page 82" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=82"> 82COMMS BUSINESS GOLF SOCIETY I m</a> <a title="Comms Business - January 2011 page 83" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=83"> Money Serv Su i i ort</a> <a title="Comms Business - January 2011 page 84" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=84"> oak.co.uk Trying to find the best in Communicati</a> <a title="Comms Business - January 2011 page 85" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=85"> Bring your magazines and marketing literature to </a>