Comms Business - January 2011

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18NEWS WWW.COMMSBUSINESS.CO.UK P eter Blackmore of Shoretel ShoreTel names new CEO ShoreTel has announced that its board of directors has named Peter Blackmore to serve as the company's president and chief executive officer, effective today. Don Girskis, who served as interim CEO, will resu<a title="Comms Business - January 2011 page 1" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=1">www.commsbusiness.co.uk · January 2011N</a> www.commsbusiness.co.uk · January 2011N<a title="Comms Business - January 2011 page 2" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=2"></a> <a title="Comms Business - January 2011 page 3" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=3">JAN COMMS FROM THEPK CUTTING: yEDITOR03</a> JAN COMMS FROM THEPK CUTTING: yEDITOR03<a title="Comms Business - January 2011 page 4" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=4">04THIS MONTH07NEWS6 Mixed Views </a> 04THIS MONTH07NEWS6 Mixed Views <a title="Comms Business - January 2011 page 5" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=5">oak.co.ukThe Uniﬁed Communications P</a> oak.co.ukThe Uniﬁed Communications P<a title="Comms Business - January 2011 page 6" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=6">06NEWS </a> 06NEWS <a title="Comms Business - January 2011 page 7" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=7">BE Wholesale launchesBE Wholesale, the UK'snew</a> BE Wholesale launchesBE Wholesale, the UK'snew<a title="Comms Business - January 2011 page 8" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=8">08NEWS </a> 08NEWS <a title="Comms Business - January 2011 page 9" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=9">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business - January 2011 page 10" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=10">10NEWS </a> 10NEWS <a title="Comms Business - January 2011 page 11" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=11">The Uniﬁed Communications AdvantageThe Uniﬁed Co</a> The Uniﬁed Communications AdvantageThe Uniﬁed Co<a title="Comms Business - January 2011 page 12" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=12">12NEWS </a> 12NEWS <a title="Comms Business - January 2011 page 13" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=13">NEWS13Siemens launchesUC Suite 2011In a mo</a> NEWS13Siemens launchesUC Suite 2011In a mo<a title="Comms Business - January 2011 page 14" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=14">14NEWS </a> 14NEWS <a title="Comms Business - January 2011 page 15" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=15">WHY?WHY?Over 60% of companies collecting quotes</a> WHY?WHY?Over 60% of companies collecting quotes<a title="Comms Business - January 2011 page 16" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=16">16NEWS </a> 16NEWS <a title="Comms Business - January 2011 page 17" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=17">HOW?HOW?Talk to 4Com Channel PartnersTalk to 4</a> HOW?HOW?Talk to 4Com Channel PartnersTalk to 4<a title="Comms Business - January 2011 page 18" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=18">18NEWS WWW.COMMSBUSINESS.CO.UK</a> 18NEWS WWW.COMMSBUSINESS.CO.UK<a title="Comms Business - January 2011 page 19" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=19">NEWS19SeasonalStrifeMatt Cantwell,</a> NEWS19SeasonalStrifeMatt Cantwell,<a title="Comms Business - January 2011 page 20" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=20">20NEWS </a> 20NEWS <a title="Comms Business - January 2011 page 21" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=21">21Killing the UCGolden GooseWith many survey</a> 21Killing the UCGolden GooseWith many survey<a title="Comms Business - January 2011 page 22" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=22">22SOCIAL NETWORKINGNo cameras pleaseC</a> 22SOCIAL NETWORKINGNo cameras pleaseC<a title="Comms Business - January 2011 page 23" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=23">ADVERTORIAL23Often, when asked whyThink host</a> ADVERTORIAL23Often, when asked whyThink host<a title="Comms Business - January 2011 page 24" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=24">24COVER STORYJoinedJames Palmer, CEO Nine Te</a> 24COVER STORYJoinedJames Palmer, CEO Nine Te<a title="Comms Business - January 2011 page 25" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=25">p thinking Nine Telecom will launch a rang</a> p thinking Nine Telecom will launch a rang<a title="Comms Business - January 2011 page 26" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=26">26MARKET REPORT - DISTRIBUTIONFocus on distrib</a> 26MARKET REPORT - DISTRIBUTIONFocus on distrib<a title="Comms Business - January 2011 page 27" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=27">Incredibly capable telephonesthat are incredibly</a> Incredibly capable telephonesthat are incredibly<a title="Comms Business - January 2011 page 28" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=28">28MARKET REPORT - DISTRIBUTIONWick HillWoki</a> 28MARKET REPORT - DISTRIBUTIONWick HillWoki<a title="Comms Business - January 2011 page 29" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=29">Missing something......like solid support?</a> Missing something......like solid support?<a title="Comms Business - January 2011 page 30" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=30">30MARKET REPORT - DISTRIBUTIONfocus on</a> 30MARKET REPORT - DISTRIBUTIONfocus on<a title="Comms Business - January 2011 page 31" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=31">ALCATEL · ASCOM · AVAYA · BT · LG · MITEL · NITSU</a> ALCATEL · ASCOM · AVAYA · BT · LG · MITEL · NITSU<a title="Comms Business - January 2011 page 32" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=32">32MARKET REPORT - DISTRIBUTION Ma</a> 32MARKET REPORT - DISTRIBUTION Ma<a title="Comms Business - January 2011 page 33" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=33">Brilliantly simple™5 questions for you:</a> Brilliantly simple™5 questions for you:<a title="Comms Business - January 2011 page 34" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=34">ENTERTAINMENTWITHOUTLIMITS.The new Galaxy Ta</a> ENTERTAINMENTWITHOUTLIMITS.The new Galaxy Ta<a title="Comms Business - January 2011 page 35" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=35">MOBILE BUSINESS NEWS35Mobile advertising set </a> MOBILE BUSINESS NEWS35Mobile advertising set <a title="Comms Business - January 2011 page 36" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=36">36MOBILE BUSINESS NEWSDealers look to market</a> 36MOBILE BUSINESS NEWSDealers look to market<a title="Comms Business - January 2011 page 37" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=37">JCB Toughphone RangeExclusive to Data SelectT</a> JCB Toughphone RangeExclusive to Data SelectT<a title="Comms Business - January 2011 page 38" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=38">38MOBILE BUSINESS – INDUSTRY PANELQuestions&An</a> 38MOBILE BUSINESS – INDUSTRY PANELQuestions&An<a title="Comms Business - January 2011 page 39" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=39">data allowances to customers will help managecus</a> data allowances to customers will help managecus<a title="Comms Business - January 2011 page 40" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=40">40MOBILE BUSINESS – VIEW FROM THE TOPWOW </a> 40MOBILE BUSINESS – VIEW FROM THE TOPWOW <a title="Comms Business - January 2011 page 41" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=41">Of the worlds 10largest telecoms carriers,9 run</a> Of the worlds 10largest telecoms carriers,9 run<a title="Comms Business - January 2011 page 42" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=42">42MOBILE BUSINESS – HOW TO SELLFemto frenzy20</a> 42MOBILE BUSINESS – HOW TO SELLFemto frenzy20<a title="Comms Business - January 2011 page 43" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=43"> Nicholas Karter, vice president of busin</a> Nicholas Karter, vice president of busin<a title="Comms Business - January 2011 page 44" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=44">44MOBILE BUSINESS – HOW TO SELL`presence</a> 44MOBILE BUSINESS – HOW TO SELL`presence<a title="Comms Business - January 2011 page 45" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=45">Steam Roller Your CompetitionSteam Roller Your C</a> Steam Roller Your CompetitionSteam Roller Your C<a title="Comms Business - January 2011 page 46" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=46">46MOBILE BUSINESS – SPECIAL REPORTHSC Christm</a> 46MOBILE BUSINESS – SPECIAL REPORTHSC Christm<a title="Comms Business - January 2011 page 47" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=47"></a> <a title="Comms Business - January 2011 page 48" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=48">48MOBILE BUSINESS – HANDSETSGingerbread,anyon</a> 48MOBILE BUSINESS – HANDSETSGingerbread,anyon<a title="Comms Business - January 2011 page 49" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=49">£35CASHBACKFOR YOUR CUSTOMERSTwo ways to talk</a> £35CASHBACKFOR YOUR CUSTOMERSTwo ways to talk<a title="Comms Business - January 2011 page 50" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=50">50INTERVIEWYoung, dynamic andforward thinking</a> 50INTERVIEWYoung, dynamic andforward thinking<a title="Comms Business - January 2011 page 51" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=51">INSIGHT51Changing perceptionsJason Peach, hea</a> INSIGHT51Changing perceptionsJason Peach, hea<a title="Comms Business - January 2011 page 52" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=52">52IP INSIGHTThe forecast is CloudyIn the </a> 52IP INSIGHTThe forecast is CloudyIn the <a title="Comms Business - January 2011 page 53" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=53"></a> <a title="Comms Business - January 2011 page 54" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=54">54REVIEW OF 2010Organic growth or acquisitio</a> 54REVIEW OF 2010Organic growth or acquisitio<a title="Comms Business - January 2011 page 55" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=55">THE COMMS BUSINESS GRAND PRIXJoin us </a> THE COMMS BUSINESS GRAND PRIXJoin us <a title="Comms Business - January 2011 page 56" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=56">56CASE STUDYAn AlwaysON solutionWhen it came </a> 56CASE STUDYAn AlwaysON solutionWhen it came <a title="Comms Business - January 2011 page 57" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=57">jointhedaisychain@daisyplc.com </a> jointhedaisychain@daisyplc.com <a title="Comms Business - January 2011 page 58" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=58">58MAKING MARGIN WITHCALL RECORDINGComms Busine</a> 58MAKING MARGIN WITHCALL RECORDINGComms Busine<a title="Comms Business - January 2011 page 59" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=59"> DOES YOUR CALL RECORDING SYSTEMPROTE</a> DOES YOUR CALL RECORDING SYSTEMPROTE<a title="Comms Business - January 2011 page 60" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=60">60MAKING MARGIN WITHCALL RECORDINGLee Essex of</a> 60MAKING MARGIN WITHCALL RECORDINGLee Essex of<a title="Comms Business - January 2011 page 61" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=61">Want to become a Red Box partner?We'd love to he</a> Want to become a Red Box partner?We'd love to he<a title="Comms Business - January 2011 page 62" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=62">62MAKING MARGIN WITH CALL RECORDINGExp</a> 62MAKING MARGIN WITH CALL RECORDINGExp<a title="Comms Business - January 2011 page 63" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=63">TheMulti-Toolsolution……that isn't apocket kni</a> TheMulti-Toolsolution……that isn't apocket kni<a title="Comms Business - January 2011 page 64" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=64">64COMMS BUSINESS AWARDS 2011AwardsannouncedT</a> 64COMMS BUSINESS AWARDS 2011AwardsannouncedT<a title="Comms Business - January 2011 page 65" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=65">Boost yourbusiness!Join the channe</a> Boost yourbusiness!Join the channe<a title="Comms Business - January 2011 page 66" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=66">66INTERVIEWElite performanceAgainst a backdro</a> 66INTERVIEWElite performanceAgainst a backdro<a title="Comms Business - January 2011 page 67" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=67"></a> <a title="Comms Business - January 2011 page 68" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=68">68CONVERGENCE SUMMIT MANCHESTERPREPARING FOR T</a> 68CONVERGENCE SUMMIT MANCHESTERPREPARING FOR T<a title="Comms Business - January 2011 page 69" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=69">E SUMMIT2011profile as the mobile specialist </a> E SUMMIT2011profile as the mobile specialist <a title="Comms Business - January 2011 page 70" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=70">70OPINIONBridging innovationwith economic </a> 70OPINIONBridging innovationwith economic <a title="Comms Business - January 2011 page 71" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=71"> </a> <a title="Comms Business - January 2011 page 72" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=72">7262ND INTERVIEWThis month Comms</a> 7262ND INTERVIEWThis month Comms<a title="Comms Business - January 2011 page 73" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=73">Our Priority is Service ExcellencePlanning to</a> Our Priority is Service ExcellencePlanning to<a title="Comms Business - January 2011 page 74" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=74">74INSIGHTGetting it togetherFinding the right</a> 74INSIGHTGetting it togetherFinding the right<a title="Comms Business - January 2011 page 75" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=75">20*2:;(9;)@(;;,5+05.;/,3(9.,:;=60*,46)03, +(;(</a> 20*2:;(9;)@(;;,5+05.;/,3(9.,:;=60*,46)03, +(;(<a title="Comms Business - January 2011 page 76" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=76">76CASE STUDYOn the beatAvon and Somerset Cons</a> 76CASE STUDYOn the beatAvon and Somerset Cons<a title="Comms Business - January 2011 page 77" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=77"></a> <a title="Comms Business - January 2011 page 78" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=78">78CASE STUDYFurnished s</a> 78CASE STUDYFurnished s<a title="Comms Business - January 2011 page 79" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=79">2011 Comms Business Awards23 June 2011, The Lanc</a> 2011 Comms Business Awards23 June 2011, The Lanc<a title="Comms Business - January 2011 page 80" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=80">80DIRECTORY </a> 80DIRECTORY <a title="Comms Business - January 2011 page 81" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=81">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business - January 2011 page 82" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=82">82COMMS BUSINESS GOLF SOCIETYI m</a> 82COMMS BUSINESS GOLF SOCIETYI m<a title="Comms Business - January 2011 page 83" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=83">Money ServSui iort</a> Money ServSui iort<a title="Comms Business - January 2011 page 84" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=84">oak.co.ukTrying to ﬁnd the best in Communicati</a> oak.co.ukTrying to ﬁnd the best in Communicati<a title="Comms Business - January 2011 page 85" href="http://viewer.zmags.co.uk/publication/ddaaea79?page=85">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to