Comms Business October 2010

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As a reader of Comms Business Magazine, you are invited to attend the Convergence Summit South event on 5th/6th October at Sandown Park for FREE CLICK HERE to complete our online registration form - The LARGEST UK Channel get-together of 2010! - Over 80 leading voice, mobile and data suppliers - Demonstrations of all the latest technologies and convergence solutions - Find out about the latest mobile applications - Enjoy Show Special Offers! - Attend our FREE educational seminars and panel debates - Arrive before 11am to receive a FREE breakfast - Networking opportunities with over 1,800 industry peers www.commsbusiness.co.uk · October 2010 &<a title="Comms Business October 2010 page 1" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=1">As a reader of Comms Business Magazine,you are i</a> As a reader of Comms Business Magazine,you are i<a title="Comms Business October 2010 page 2" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=2">www.commsbusiness.co.uk · October 2010N</a> www.commsbusiness.co.uk · October 2010N<a title="Comms Business October 2010 page 3" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=3">extreme tremePowered by EnGeni</a> extreme tremePowered by EnGeni<a title="Comms Business October 2010 page 4" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=4">COMMS OCT FROM THEMADE-UP:LayEDITOR03</a> COMMS OCT FROM THEMADE-UP:LayEDITOR03<a title="Comms Business October 2010 page 5" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=5">04THIS MONTH06NEWS6 Accessible Collab</a> 04THIS MONTH06NEWS6 Accessible Collab<a title="Comms Business October 2010 page 6" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=6">whosaid what?When there's only one version of t</a> whosaid what?When there's only one version of t<a title="Comms Business October 2010 page 7" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=7">06NEWS </a> 06NEWS <a title="Comms Business October 2010 page 8" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=8">NEWS07Driving growthShoreTel has announced </a> NEWS07Driving growthShoreTel has announced <a title="Comms Business October 2010 page 9" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=9">08NEWS </a> 08NEWS <a title="Comms Business October 2010 page 10" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=10">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business October 2010 page 11" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=11">10NEWS </a> 10NEWS <a title="Comms Business October 2010 page 12" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=12">Just as we suspectedSir, they're forming aChann</a> Just as we suspectedSir, they're forming aChann<a title="Comms Business October 2010 page 13" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=13">12NEWS </a> 12NEWS <a title="Comms Business October 2010 page 14" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=14"> </a> <a title="Comms Business October 2010 page 15" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=15">14NEWSWWW.COMMSBUSINESS.CO.UKCOMMSBYTESJD Spo</a> 14NEWSWWW.COMMSBUSINESS.CO.UKCOMMSBYTESJD Spo<a title="Comms Business October 2010 page 16" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=16">NEWS1510,000th orderGamma Telecom has announ</a> NEWS1510,000th orderGamma Telecom has announ<a title="Comms Business October 2010 page 17" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=17">16NEWS </a> 16NEWS <a title="Comms Business October 2010 page 18" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=18"> ENSURING THEVOICE OF BUSINESSACROSS MANY</a> ENSURING THEVOICE OF BUSINESSACROSS MANY<a title="Comms Business October 2010 page 19" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=19">18NEWS </a> 18NEWS <a title="Comms Business October 2010 page 20" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=20">$'9(5725,$/)($785( 016CPQVJGTJQUVGF8Q+2</a> $'9(5725,$/)($785( 016CPQVJGTJQUVGF8Q+2<a title="Comms Business October 2010 page 21" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=21">COMPETITIONWINa Nokia E5</a> COMPETITIONWINa Nokia E5<a title="Comms Business October 2010 page 22" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=22">Halve your ISDN30ecosts with SpitfireSIP Trunks</a> Halve your ISDN30ecosts with SpitfireSIP Trunks<a title="Comms Business October 2010 page 23" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=23">22NEWS </a> 22NEWS <a title="Comms Business October 2010 page 24" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=24"></a> <a title="Comms Business October 2010 page 25" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=25">24COVER STORYWith the launch thismonth of Conn</a> 24COVER STORYWith the launch thismonth of Conn<a title="Comms Business October 2010 page 26" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=26">CRM for the SMELikewise, an agent can message a </a> CRM for the SMELikewise, an agent can message a <a title="Comms Business October 2010 page 27" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=27">26INTERVIEWJames Palmer, CEO at NineTelecom, i</a> 26INTERVIEWJames Palmer, CEO at NineTelecom, i<a title="Comms Business October 2010 page 28" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=28">We're all voice. Not all talk.Red Box recordin</a> We're all voice. Not all talk.Red Box recordin<a title="Comms Business October 2010 page 29" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=29">CAN YOUCALCULATE? If you improve your price</a> CAN YOUCALCULATE? If you improve your price<a title="Comms Business October 2010 page 30" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=30">Leasing doesn't needto be complicated, andit is</a> Leasing doesn't needto be complicated, andit is<a title="Comms Business October 2010 page 31" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=31">30MARKET REPORTSuperfast?Comms Business exami</a> 30MARKET REPORTSuperfast?Comms Business exami<a title="Comms Business October 2010 page 32" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=32"> The experience of the channel is that they</a> The experience of the channel is that they<a title="Comms Business October 2010 page 33" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=33">32MARKET REPORTlike extra broadband connec</a> 32MARKET REPORTlike extra broadband connec<a title="Comms Business October 2010 page 34" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=34">ALCATEL · ASCOM · AVAYA · BT · LG · MITEL · NITSU</a> ALCATEL · ASCOM · AVAYA · BT · LG · MITEL · NITSU<a title="Comms Business October 2010 page 35" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=35">34INSIGHTVoI P selling made easierAndrew Davi</a> 34INSIGHTVoI P selling made easierAndrew Davi<a title="Comms Business October 2010 page 36" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=36">MOBILE BUSINESS NEWS35Orange and T-Mobile ope</a> MOBILE BUSINESS NEWS35Orange and T-Mobile ope<a title="Comms Business October 2010 page 37" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=37">36MOBILE BUSINESS NEWSSamsung launches Andro</a> 36MOBILE BUSINESS NEWSSamsung launches Andro<a title="Comms Business October 2010 page 38" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=38">IT'S HIP TO BESQUARE ATDATA SELECTCool & Com</a> IT'S HIP TO BESQUARE ATDATA SELECTCool & Com<a title="Comms Business October 2010 page 39" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=39">38MOBILE BUSINESS – VIEW FROM THE TOPThinki</a> 38MOBILE BUSINESS – VIEW FROM THE TOPThinki<a title="Comms Business October 2010 page 40" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=40">TheMulti-Toolsolution……that isn't apocket kni</a> TheMulti-Toolsolution……that isn't apocket kni<a title="Comms Business October 2010 page 41" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=41">40MOBILE BUSINESS – HOW TO SELL`Would you like</a> 40MOBILE BUSINESS – HOW TO SELL`Would you like<a title="Comms Business October 2010 page 42" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=42">MOBILE BUSINESS – HOW TO SELL41headset with th</a> MOBILE BUSINESS – HOW TO SELL41headset with th<a title="Comms Business October 2010 page 43" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=43">42MOBILE BUSINESS – HOW TO SELL20:20's Erudit</a> 42MOBILE BUSINESS – HOW TO SELL20:20's Erudit<a title="Comms Business October 2010 page 44" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=44"></a> <a title="Comms Business October 2010 page 45" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=45">44MOBILE BUSINESS – HANDSETSHard nutVentura r</a> 44MOBILE BUSINESS – HANDSETSHard nutVentura r<a title="Comms Business October 2010 page 46" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=46"></a> <a title="Comms Business October 2010 page 47" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=47">46MOBILE BUSINESS – INDUSTRY PANELQuestions& A</a> 46MOBILE BUSINESS – INDUSTRY PANELQuestions& A<a title="Comms Business October 2010 page 48" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=48">MOBILE BUSINESS47personal IM overlapping w</a> MOBILE BUSINESS47personal IM overlapping w<a title="Comms Business October 2010 page 49" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=49">48MOBILE BUSINESS – ACCESSORIESAccessorise!i</a> 48MOBILE BUSINESS – ACCESSORIESAccessorise!i<a title="Comms Business October 2010 page 50" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=50">You'll love O-bit's new Fixed Mobile Rates</a> You'll love O-bit's new Fixed Mobile Rates<a title="Comms Business October 2010 page 51" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=51">50INSIGHTMore thanJustin Coombes, Marketing M</a> 50INSIGHTMore thanJustin Coombes, Marketing M<a title="Comms Business October 2010 page 52" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=52"> PBX is the next step</a> PBX is the next step<a title="Comms Business October 2010 page 53" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=53">52ADDING VALUEFitting the billWhilst billing </a> 52ADDING VALUEFitting the billWhilst billing <a title="Comms Business October 2010 page 54" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=54">payments, customer portal, iPhone interface,pay </a> payments, customer portal, iPhone interface,pay <a title="Comms Business October 2010 page 55" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=55">54ADDING VALUE</a> 54ADDING VALUE<a title="Comms Business October 2010 page 56" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=56">Q. WLR Basic now comes witha business directory </a> Q. WLR Basic now comes witha business directory <a title="Comms Business October 2010 page 57" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=57">56MARKET REPORTshould be able to initially </a> 56MARKET REPORTshould be able to initially <a title="Comms Business October 2010 page 58" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=58">Does your current vendor offer:Does your current</a> Does your current vendor offer:Does your current<a title="Comms Business October 2010 page 59" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=59">58INTERVIEWSystems integrationDistributor Wic</a> 58INTERVIEWSystems integrationDistributor Wic<a title="Comms Business October 2010 page 60" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=60">INTERVIEW59PartnershipStephen Gerrard, UK C</a> INTERVIEW59PartnershipStephen Gerrard, UK C<a title="Comms Business October 2010 page 61" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=61">60ROUND TABLEMaximisingaudio presencePlantro</a> 60ROUND TABLEMaximisingaudio presencePlantro<a title="Comms Business October 2010 page 62" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=62">Left to right: Paul Dunne, Channel Manager, Plant</a> Left to right: Paul Dunne, Channel Manager, Plant<a title="Comms Business October 2010 page 63" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=63">62INSIGHTMobile securityJason Ellis, VP EMEA </a> 62INSIGHTMobile securityJason Ellis, VP EMEA <a title="Comms Business October 2010 page 64" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=64">A real insight into NEC with ourA real insight i</a> A real insight into NEC with ourA real insight i<a title="Comms Business October 2010 page 65" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=65">64EXPERT WITNESExpertwitnessAdria</a> 64EXPERT WITNESExpertwitnessAdria<a title="Comms Business October 2010 page 66" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=66">· ACCURATE SINGLE POINT REPORTING: Offer th</a> · ACCURATE SINGLE POINT REPORTING: Offer th<a title="Comms Business October 2010 page 67" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=67">66INSIGHTTooled up!Phillip Reynolds, Joint CE</a> 66INSIGHTTooled up!Phillip Reynolds, Joint CE<a title="Comms Business October 2010 page 68" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=68">INTERVIEW67Quick off the markEstablished more</a> INTERVIEW67Quick off the markEstablished more<a title="Comms Business October 2010 page 69" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=69">68DIRECTORY </a> 68DIRECTORY <a title="Comms Business October 2010 page 70" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=70">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business October 2010 page 71" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=71">7062ND INTERVIEWThis month Comms Businessge</a> 7062ND INTERVIEWThis month Comms Businessge<a title="Comms Business October 2010 page 72" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=72">Purpose ProductsvSui </a> Purpose ProductsvSui <a title="Comms Business October 2010 page 73" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=73"></a> <a title="Comms Business October 2010 page 74" href="http://viewer.zmags.co.uk/publication/dda9daf8?page=74">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to