Comms Business - September 2009

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CASE STUDY45 Business Continuity Ladbrokes still had communications problems however with their call centres in Harrow, North London and Liverpool. The company was having to hold disaster recovery and business continuity meetings prior to large horse race meetings such as the Cheltenham Festival and the Aintree Grand National in order to anticipate their aging Meridian telephony systems failing and leaving the company unable to take bets from their customers. IP Integration tendered for and won orders to replace these old systems with new Avaya technology. James Hicks, “The initial order covered around 400 Ladbrokes call centre agent based in Harrow, North London and Liverpool and represented a £500k order to replace aging, unstable Meridian systems with a `bullet proof <a title="Comms Business - September 2009 page 40" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=40">40CONVERGENCE SUMMIT</a> 40CONVERGENCE SUMMIT<a title="Comms Business - September 2009 page 45" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=45">CASE STUDY45Business ContinuityLadbrokes st</a> CASE STUDY45Business ContinuityLadbrokes st<a title="Comms Business - September 2009 page 6" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=6">Start spreadingStart spreadingthe news...Take</a> Start spreadingStart spreadingthe news...Take<a title="Comms Business - September 2009 page 29" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=29">Feeling restrictedby the Credit Crunch?Call Ma</a> Feeling restrictedby the Credit Crunch?Call Ma<a title="Comms Business - September 2009 page 18" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=18">18NEWS </a> 18NEWS <a title="Comms Business - September 2009 page 35" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=35">INTERVIEW35(</a> INTERVIEW35(<a title="Comms Business - September 2009 page 65" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=65">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business - September 2009 page 56" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=56">56INTERVIEWInboundservicesGamma Telecom is r</a> 56INTERVIEWInboundservicesGamma Telecom is r<a title="Comms Business - September 2009 page 27" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=27">connectingbusinessSome things just work toge</a> connectingbusinessSome things just work toge<a title="Comms Business - September 2009 page 44" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=44">44CASE STUDYSure bet for LadbrokesReading-bas</a> 44CASE STUDYSure bet for LadbrokesReading-bas<a title="Comms Business - September 2009 page 50" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=50">50ADDING VALUE WITH FIXED MOBILE CONVERGENCE</a> 50ADDING VALUE WITH FIXED MOBILE CONVERGENCE<a title="Comms Business - September 2009 page 20" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=20">20NEWSNetwork ownership triumphsJonny Shan</a> 20NEWSNetwork ownership triumphsJonny Shan<a title="Comms Business - September 2009 page 32" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=32">32MARKET REPORTthey were in the office. The</a> 32MARKET REPORTthey were in the office. The<a title="Comms Business - September 2009 page 5" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=5"> 8&-00, </a> 8&-00, <a title="Comms Business - September 2009 page 7" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07Cohort is</a> WWW.COMMSBUSINESS.CO.UK NEWS07Cohort is<a title="Comms Business - September 2009 page 8" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=8">08NEWS </a> 08NEWS <a title="Comms Business - September 2009 page 52" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=52">52OPINIONRecent attacksNigel Hawthorn, Blue C</a> 52OPINIONRecent attacksNigel Hawthorn, Blue C<a title="Comms Business - September 2009 page 16" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=16">16NEWS </a> 16NEWS <a title="Comms Business - September 2009 page 28" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=28">28MARKET REPORT</a> 28MARKET REPORT<a title="Comms Business - September 2009 page 31" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=31"> The wholecommunications </a> The wholecommunications <a title="Comms Business - September 2009 page 34" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=34">34INTERVIEWOpportunity of a lifetimeIn the</a> 34INTERVIEWOpportunity of a lifetimeIn the<a title="Comms Business - September 2009 page 25" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=25">business from home having their first set ofprof</a> business from home having their first set ofprof<a title="Comms Business - September 2009 page 12" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=12">12NEWS </a> 12NEWS <a title="Comms Business - September 2009 page 30" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=30">30MARKET REPORTAdrian Hughes, CEO of Incl</a> 30MARKET REPORTAdrian Hughes, CEO of Incl<a title="Comms Business - September 2009 page 54" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=54">54SIXTYSECOND INTERVIEWClose up & personalThi</a> 54SIXTYSECOND INTERVIEWClose up & personalThi<a title="Comms Business - September 2009 page 22" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=22">22CASE STUDYTop marksSt Julian's school gets </a> 22CASE STUDYTop marksSt Julian's school gets <a title="Comms Business - September 2009 page 21" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=21">“Microsoft OCS has completely changed our compan</a> “Microsoft OCS has completely changed our compan<a title="Comms Business - September 2009 page 60" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=60">60MARKET OPPORTUNITYReseller FMC Oppo T</a> 60MARKET OPPORTUNITYReseller FMC Oppo T<a title="Comms Business - September 2009 page 49" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=49"></a> <a title="Comms Business - September 2009 page 66" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=66">66FROM THE TRENCHESEdging towards successFou</a> 66FROM THE TRENCHESEdging towards successFou<a title="Comms Business - September 2009 page 4" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=4">7 Cohort is Shoretel Star </a> 7 Cohort is Shoretel Star <a title="Comms Business - September 2009 page 57" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=57">The trusted, responsivedistributor for Polycom a</a> The trusted, responsivedistributor for Polycom a<a title="Comms Business - September 2009 page 53" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=53"></a> <a title="Comms Business - September 2009 page 3" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=3">FROM THE EDITOR03COMMS SEP</a> FROM THE EDITOR03COMMS SEP<a title="Comms Business - September 2009 page 46" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=46">CommsOfﬁce - POWERED BY FUSIONCommsOfﬁce </a> CommsOfﬁce - POWERED BY FUSIONCommsOfﬁce <a title="Comms Business - September 2009 page 51" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=51">Partner with Veropath andyour customers could se</a> Partner with Veropath andyour customers could se<a title="Comms Business - September 2009 page 24" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=24">24COVER STORYVision, Dedicatio</a> 24COVER STORYVision, Dedicatio<a title="Comms Business - September 2009 page 9" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=9">High resolutionvideo conferencing </a> High resolutionvideo conferencing <a title="Comms Business - September 2009 page 48" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=48">48ADDING VALUE WITH FIXED MOBILE CONVERGENCE</a> 48ADDING VALUE WITH FIXED MOBILE CONVERGENCE<a title="Comms Business - September 2009 page 13" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=13">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business - September 2009 page 43" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=43">Wired to your desk?Wired to your desk?Introduc</a> Wired to your desk?Wired to your desk?Introduc<a title="Comms Business - September 2009 page 39" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=39">CONVERGENCE SUMMIT39Technology Track – Tuesday </a> CONVERGENCE SUMMIT39Technology Track – Tuesday <a title="Comms Business - September 2009 page 15" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=15">-AKESUREYOUGETYOURSLICEOFTHECONVERGENCECAKE</a> -AKESUREYOUGETYOURSLICEOFTHECONVERGENCECAKE<a title="Comms Business - September 2009 page 1" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=1">www.commsbusiness.co.uk • September 2009</a> www.commsbusiness.co.uk • September 2009<a title="Comms Business - September 2009 page 64" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=64">64DIRECTORY </a> 64DIRECTORY <a title="Comms Business - September 2009 page 61" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=61">rtunitiesnumber of WLAN vendors (Symbol/Trapeze)</a> rtunitiesnumber of WLAN vendors (Symbol/Trapeze)<a title="Comms Business - September 2009 page 10" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=10">10NEWS </a> 10NEWS <a title="Comms Business - September 2009 page 58" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=58">58INTERVIEWC</a> 58INTERVIEWC<a title="Comms Business - September 2009 page 67" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=67"></a> <a title="Comms Business - September 2009 page 14" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=14">14NEWS </a> 14NEWS <a title="Comms Business - September 2009 page 38" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=38">38CONVERGENCE SUMMITBusiness & TechnologyWi</a> 38CONVERGENCE SUMMITBusiness & TechnologyWi<a title="Comms Business - September 2009 page 2" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=2">Expand your rangeAnswer calls up to 120m fromy</a> Expand your rangeAnswer calls up to 120m fromy<a title="Comms Business - September 2009 page 42" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=42">42OPINIONStep up to wirelessWhat constitutes </a> 42OPINIONStep up to wirelessWhat constitutes <a title="Comms Business - September 2009 page 37" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=37">Collaborative SolutionsOpen StandardsMobi</a> Collaborative SolutionsOpen StandardsMobi<a title="Comms Business - September 2009 page 41" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=41">CONVERGENCE SUMMIT41lifeline in a recessionar</a> CONVERGENCE SUMMIT41lifeline in a recessionar<a title="Comms Business - September 2009 page 26" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=26">26MARKET REPORTPBX battlegroundThe 50-100 use</a> 26MARKET REPORTPBX battlegroundThe 50-100 use<a title="Comms Business - September 2009 page 47" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=47">ADDING VALUE WITH FIXED MOBILE CONVERGENCE47Ho</a> ADDING VALUE WITH FIXED MOBILE CONVERGENCE47Ho<a title="Comms Business - September 2009 page 63" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=63">OPINION63Compulsionor obsession?Simon Paton,</a> OPINION63Compulsionor obsession?Simon Paton,<a title="Comms Business - September 2009 page 36" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=36">36INTERVIEWSynergeticmarketingJane Carroll-Wh</a> 36INTERVIEWSynergeticmarketingJane Carroll-Wh<a title="Comms Business - September 2009 page 68" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=68"></a> <a title="Comms Business - September 2009 page 62" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=62">62MARKET OPPORTUNITY(solutions provided by </a> 62MARKET OPPORTUNITY(solutions provided by <a title="Comms Business - September 2009 page 23" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=23"></a> <a title="Comms Business - September 2009 page 17" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=17">Why move your broadbandbase to Griffin?</a> Why move your broadbandbase to Griffin?<a title="Comms Business - September 2009 page 19" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=19">NEWS19Technology aggregation is keyToby Jo</a> NEWS19Technology aggregation is keyToby Jo<a title="Comms Business - September 2009 page 11" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=11">The second Wednesday of this month</a> The second Wednesday of this month<a title="Comms Business - September 2009 page 33" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=33">Comprehensive telecom product offeringDedicated </a> Comprehensive telecom product offeringDedicated <a title="Comms Business - September 2009 page 55" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=55">The newBlackBerry®Curve™ 8520smartphoneWor</a> The newBlackBerry®Curve™ 8520smartphoneWor<a title="Comms Business - September 2009 page 59" href="http://viewer.zmags.co.uk/publication/d5d2b52b?page=59">Gamma Global and Rittal - workingtogether to pro</a> Gamma Global and Rittal - workingtogether to pro