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INTERNET<br />
RETAILING<br />
SELLING IN THE DIGITAL AGE VOLUME 4 | ISSUE 6 | SEPTEMBER 2010<br />
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JOHN LEWIS:<br />
Cross-channel ambitions<br />
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FOR MORE NEWS,<a title="Internet Retailing September 2010 page 1" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=1">INTERNET RETAILINGSELLING IN THE DIGITAL </a> INTERNET RETAILINGSELLING IN THE DIGITAL <a title="Internet Retailing September 2010 page 2" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=2"></a> <a title="Internet Retailing September 2010 page 3" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=3">INTERNET RETAILING CONTENTSEDITOR'S COMM</a> INTERNET RETAILING CONTENTSEDITOR'S COMM<a title="Internet Retailing September 2010 page 4" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=4">NEWS INTERNET RETAILINGFor more news, i</a> NEWS INTERNET RETAILINGFor more news, i<a title="Internet Retailing September 2010 page 5" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=5">INTERNET RETAILING NEWSNEW DISTRIBUTION</a> INTERNET RETAILING NEWSNEW DISTRIBUTION<a title="Internet Retailing September 2010 page 6" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=6">COMMENT INTERNET RETAILINGNO MORE ECOM</a> COMMENT INTERNET RETAILINGNO MORE ECOM<a title="Internet Retailing September 2010 page 7" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=7"></a> <a title="Internet Retailing September 2010 page 8" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=8">INTERVIEW INTERNET RETAILINGlJason A den</a> INTERVIEW INTERNET RETAILINGlJason A den<a title="Internet Retailing September 2010 page 9" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=9">specialisms, until 2009. She explains:“It was hot</a> specialisms, until 2009. She explains:“It was hot<a title="Internet Retailing September 2010 page 10" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=10"></a> <a title="Internet Retailing September 2010 page 11" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=11">Instead of duplicating effort across central and </a> Instead of duplicating effort across central and <a title="Internet Retailing September 2010 page 12" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=12"></a> <a title="Internet Retailing September 2010 page 13" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=13"> O'Donnell explains that the head of eachdepa</a> O'Donnell explains that the head of eachdepa<a title="Internet Retailing September 2010 page 14" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=14"></a> <a title="Internet Retailing September 2010 page 15" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=15">such as the partners and vans.” For example, John</a> such as the partners and vans.” For example, John<a title="Internet Retailing September 2010 page 16" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=16">PREVIEW INTERNET RETAILING INTERNETRET</a> PREVIEW INTERNET RETAILING INTERNETRET<a title="Internet Retailing September 2010 page 17" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=17">Dave Hughes, Director, Marks & SpencerMar</a> Dave Hughes, Director, Marks & SpencerMar<a title="Internet Retailing September 2010 page 18" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=18">PREVIEW INTERNET RETAILINGrewarded </a> PREVIEW INTERNET RETAILINGrewarded <a title="Internet Retailing September 2010 page 19" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=19">Ousten would be worried about outlining howTesco</a> Ousten would be worried about outlining howTesco<a title="Internet Retailing September 2010 page 20" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=20"></a> <a title="Internet Retailing September 2010 page 21" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=21"></a> <a title="Internet Retailing September 2010 page 22" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=22"></a> <a title="Internet Retailing September 2010 page 23" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=23">CHAMPAGNE SUITE 2010FLOORPLANBarConferen</a> CHAMPAGNE SUITE 2010FLOORPLANBarConferen<a title="Internet Retailing September 2010 page 24" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=24">showcase</a> showcase<a title="Internet Retailing September 2010 page 25" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=25"></a> <a title="Internet Retailing September 2010 page 26" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=26"></a> <a title="Internet Retailing September 2010 page 27" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=27">INTERNET RETAILING RETAILREVIEWSAINSBURY'S</a> INTERNET RETAILING RETAILREVIEWSAINSBURY'S<a title="Internet Retailing September 2010 page 28" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=28"></a> <a title="Internet Retailing September 2010 page 29" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=29">they are all top-aligned, resulting in a ratherd</a> they are all top-aligned, resulting in a ratherd<a title="Internet Retailing September 2010 page 30" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=30">DASHBOARD INTERNET RETAILING RETAILER</a> DASHBOARD INTERNET RETAILING RETAILER<a title="Internet Retailing September 2010 page 31" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=31">INTERNET RETAILING DASHBOARDAverage age of sy</a> INTERNET RETAILING DASHBOARDAverage age of sy<a title="Internet Retailing September 2010 page 32" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=32"></a> <a title="Internet Retailing September 2010 page 33" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=33">STRATEGY GIFTINGCLICK FOR SWIFT DELIV</a> STRATEGY GIFTINGCLICK FOR SWIFT DELIV<a title="Internet Retailing September 2010 page 34" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=34"></a> <a title="Internet Retailing September 2010 page 35" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=35"> Once the shopping is packed, the customer the</a> Once the shopping is packed, the customer the<a title="Internet Retailing September 2010 page 36" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=36">GIFTING MARKETING GIVING BITSAND B</a> GIFTING MARKETING GIVING BITSAND B<a title="Internet Retailing September 2010 page 37" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=37">Breedt, Research andDevelopment Analyst at Niels</a> Breedt, Research andDevelopment Analyst at Niels<a title="Internet Retailing September 2010 page 38" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=38"></a> <a title="Internet Retailing September 2010 page 39" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=39">customer demand.“We currently have adownload off</a> customer demand.“We currently have adownload off<a title="Internet Retailing September 2010 page 40" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=40"></a> <a title="Internet Retailing September 2010 page 41" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=41">OPERATIONS GIFTING ENGAGING CUSTOMERSON</a> OPERATIONS GIFTING ENGAGING CUSTOMERSON<a title="Internet Retailing September 2010 page 42" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=42"></a> <a title="Internet Retailing September 2010 page 43" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=43"> Moreover, as a customer writes a review, they</a> Moreover, as a customer writes a review, they<a title="Internet Retailing September 2010 page 44" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=44">IT GIFTING ARE YOU READYFOR PEAK TR</a> IT GIFTING ARE YOU READYFOR PEAK TR<a title="Internet Retailing September 2010 page 45" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=45">deliver reliably high performance. Oftentimes</a> deliver reliably high performance. Oftentimes<a title="Internet Retailing September 2010 page 46" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=46"></a> <a title="Internet Retailing September 2010 page 47" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=47">LOGISTICS GIFTING TAKING COST OUT OF </a> LOGISTICS GIFTING TAKING COST OUT OF <a title="Internet Retailing September 2010 page 48" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=48"></a> <a title="Internet Retailing September 2010 page 49" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=49"> And, given the massive environmental benefits</a> And, given the massive environmental benefits<a title="Internet Retailing September 2010 page 50" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=50">INSIGHT INTERNET RETAILINGInsight from aro</a> INSIGHT INTERNET RETAILINGInsight from aro<a title="Internet Retailing September 2010 page 51" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=51">INTERNET RETAILING INSIGHTnd the worldsumm</a> INTERNET RETAILING INSIGHTnd the worldsumm<a title="Internet Retailing September 2010 page 52" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=52">INTERNET RETAILINGA MOBILECHRISTMAS?T</a> INTERNET RETAILINGA MOBILECHRISTMAS?T<a title="Internet Retailing September 2010 page 53" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=53">apps – around 96% more to be precise, becausewhi</a> apps – around 96% more to be precise, becausewhi<a title="Internet Retailing September 2010 page 54" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=54"></a> <a title="Internet Retailing September 2010 page 55" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=55">INTERNET RETAILINGSYMPATHY FOR THE DEVIL19</a> INTERNET RETAILINGSYMPATHY FOR THE DEVIL19<a title="Internet Retailing September 2010 page 56" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=56"></a> <a title="Internet Retailing September 2010 page 57" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=57">INTERNET RETAILINGSHOPPING VOUCHERS AND O</a> INTERNET RETAILINGSHOPPING VOUCHERS AND O<a title="Internet Retailing September 2010 page 58" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=58">STREAMLINE YOURPROCUREMENT PROCESS </a> STREAMLINE YOURPROCUREMENT PROCESS <a title="Internet Retailing September 2010 page 59" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=59">fulfilment, logistics & order management</a> fulfilment, logistics & order management<a title="Internet Retailing September 2010 page 60" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=60">hostingsearch, performance & optimisation</a> hostingsearch, performance & optimisation<a title="Internet Retailing September 2010 page 61" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=61">payments & fraud</a> payments & fraud<a title="Internet Retailing September 2010 page 62" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=62">ecommerce platformsLargest global provider of </a> ecommerce platformsLargest global provider of <a title="Internet Retailing September 2010 page 63" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=63"></a> <a title="Internet Retailing September 2010 page 64" href="http://viewer.zmags.co.uk/publication/bd0ff4ae?page=64"></a>