If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> INSIDE OUR CROSS-CHANNEL EDITION:<br /> ] RETAIL REVIEW: BURBERRY P23<br /> ] CONFERENCE PREVIEW P26<br /> ] DIGITAL MATURITY P38<br /> ] IN-STORE EXPERIENCE P48<br /> VOLUME 7 | ISSUE 6 | SEPTEMBER 2013<br /> NEXT FROM INTERNET RETAILING<br /> 8th annual conference on 16th October 2013<br /> Title Sponsor:<br /> Tickets and agenda at internetretailingconference.com<br /> <br /> <br /> <br /> Contents<br /> VOLUME 7 | ISSUE 6 | SEPTEMBER 2013<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Rob Prevett<br /> Senior Account Manager: Sonia Vitta<br /> Tel: 020 7933 8999<br /> Fax: 020 7933 8998<br /> E-mail: andy.james@internetretailing.net<br /> Internet Retailing<br /> SJP Business Media <a title="Internet Retailing September 2013 page 1" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=1"> INSIDE OUR CROSS-CHANNEL EDITION: ] RETAIL REVIEW</a> <a title="Internet Retailing September 2013 page 2" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=2"> </a> <a title="Internet Retailing September 2013 page 3" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=3"> </a> <a title="Internet Retailing September 2013 page 4" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=4"> </a> <a title="Internet Retailing September 2013 page 5" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=5"> Contents </a> <a title="Internet Retailing September 2013 page 6" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=6"> Editor's comment N INE ARTICLES make up </a> <a title="Internet Retailing September 2013 page 7" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=7"> </a> <a title="Internet Retailing September 2013 page 8" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing September 2013 page 9" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=9"> NEWS CONSUMER-LED RECOVERY HAS ARRIVED T</a> <a title="Internet Retailing September 2013 page 10" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=10"> </a> <a title="Internet Retailing September 2013 page 11" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=11"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing September 2013 page 12" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=12"> </a> <a title="Internet Retailing September 2013 page 13" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=13"> </a> <a title="Internet Retailing September 2013 page 14" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=14"> Vente-privee: Members are free… but the customer </a> <a title="Internet Retailing September 2013 page 15" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=15"> INTERVIEW IF YOU want to buy a designer outfit at</a> <a title="Internet Retailing September 2013 page 16" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=16"> </a> <a title="Internet Retailing September 2013 page 17" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=17"> INTERVIEW </a> <a title="Internet Retailing September 2013 page 18" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=18"> </a> <a title="Internet Retailing September 2013 page 19" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=19"> INTERVIEW corr</a> <a title="Internet Retailing September 2013 page 20" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=20"> </a> <a title="Internet Retailing September 2013 page 21" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=21"> INTERVIEW than 260 flash sales devoted t</a> <a title="Internet Retailing September 2013 page 22" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=22"> Sizzling growth in online retail spurs heavy inve</a> <a title="Internet Retailing September 2013 page 23" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=23"> DASHBOARD EBUSINESS TEAMS HAVE A LONG LAUNDR</a> <a title="Internet Retailing September 2013 page 24" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=24"> </a> <a title="Internet Retailing September 2013 page 25" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=25"> RETAIL REVIEW </a> <a title="Internet Retailing September 2013 page 26" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=26"> </a> <a title="Internet Retailing September 2013 page 27" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=27"> COMMENT MCR DNA TLA We are approac</a> <a title="Internet Retailing September 2013 page 28" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=28"> Sir Stuart Rose to open IR Conference Sir Stuart</a> <a title="Internet Retailing September 2013 page 29" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=29"> CONFERENCE simultaneously-running streams </a> <a title="Internet Retailing September 2013 page 30" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=30"> 28 | september 2013 | www.internetretailing.net</a> <a title="Internet Retailing September 2013 page 31" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=31"> CONFERENCE UK retailers since online sales</a> <a title="Internet Retailing September 2013 page 32" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=32"> REASONS TO ATTEND ]Hear what Sir Stuart Rose, Lau</a> <a title="Internet Retailing September 2013 page 33" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=33"> </a> <a title="Internet Retailing September 2013 page 34" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=34"> </a> <a title="Internet Retailing September 2013 page 35" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=35"> INTERNATIONAL RESEARCH Going Internationa</a> <a title="Internet Retailing September 2013 page 36" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=36"> </a> <a title="Internet Retailing September 2013 page 37" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=37"> INTERNATIONAL RESEARCH enable internationa</a> <a title="Internet Retailing September 2013 page 38" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=38"> Omni-channel what should it look like? While the </a> <a title="Internet Retailing September 2013 page 39" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=39"> </a> <a title="Internet Retailing September 2013 page 40" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=40"> Connect not disconnect: creating true customer-ce</a> <a title="Internet Retailing September 2013 page 41" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=41"> INTERNET RETAILING: CUSTOMER APPROACH OF OR</a> <a title="Internet Retailing September 2013 page 42" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=42"> </a> <a title="Internet Retailing September 2013 page 43" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=43"> INTERNET RETAILING: CUSTOMER operating mod</a> <a title="Internet Retailing September 2013 page 44" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=44"> Because you're worth it As cross-channel continu</a> <a title="Internet Retailing September 2013 page 45" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=45"> INTERNET RETAILING: STRATEGY </a> <a title="Internet Retailing September 2013 page 46" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=46"> </a> <a title="Internet Retailing September 2013 page 47" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=47"> INTERNET RETAILING: STRATEGY </a> <a title="Internet Retailing September 2013 page 48" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=48"> Is the multichannel supply chain sustainable for </a> <a title="Internet Retailing September 2013 page 49" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=49"> INTERNET RETAILING: OPERATIONS & LOGISTICS </a> <a title="Internet Retailing September 2013 page 50" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=50"> Counting on customers Online, a retailer knows t</a> <a title="Internet Retailing September 2013 page 51" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=51"> IN STORE: CUSTOMER rate,” says CEO Steve R</a> <a title="Internet Retailing September 2013 page 52" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=52"> Bringing the customer conversation to life Daren</a> <a title="Internet Retailing September 2013 page 53" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=53"> IN STORE: IT technology in-store, opening </a> <a title="Internet Retailing September 2013 page 54" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=54"> </a> <a title="Internet Retailing September 2013 page 55" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=55"> IN STORE: IT </a> <a title="Internet Retailing September 2013 page 56" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=56"> Build loyalty and they will come Paul Skeldon in</a> <a title="Internet Retailing September 2013 page 57" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=57"> MOBILE: STRATEGY or not it actually transa</a> <a title="Internet Retailing September 2013 page 58" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=58"> Content is king – and the key to engagement Gett</a> <a title="Internet Retailing September 2013 page 59" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=59"> MOBILE: CUSTOMER will exceed $3.2 trillion</a> <a title="Internet Retailing September 2013 page 60" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=60"> Insight around the world ISABELLE SAL</a> <a title="Internet Retailing September 2013 page 61" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=61"> INSIGHT JOHN READMAN, COMM</a> <a title="Internet Retailing September 2013 page 62" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=62"> </a> <a title="Internet Retailing September 2013 page 63" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=63"> NOW & NEXT At IR Tower</a> <a title="Internet Retailing September 2013 page 64" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=64"> Key dates for 2013 learning opportunities WEBINA</a> <a title="Internet Retailing September 2013 page 65" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=65"> ecommerce </a> <a title="Internet Retailing September 2013 page 66" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=66"> ecommerce Online Shopping Specialists eBay and Am</a> <a title="Internet Retailing September 2013 page 67" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=67"> operations, logistics & order management </a> <a title="Internet Retailing September 2013 page 68" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=68"> international </a> <a title="Internet Retailing September 2013 page 69" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=69"> Untitled-4 1 </a> <a title="Internet Retailing September 2013 page 70" href="http://viewer.zmags.co.uk/publication/b9e5c23c?page=70"> business. easier Barclaycard SmartPay - conver</a>