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<br /> www.commsbusiness.co.uk ·March 2010<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers<br /> Mobile Convergence Channels – More readers, more advertisers<br /> <br /> oak's next generation<br /> comms suite<br /> X series<br /> see pages 24-25<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> In this issue<br /> Market Report on PBX to 24 Extensions<br /> Adding Value with Call Management<br /> Report from Mobile World Congress<br /> Convergence Summit Manchester Preview<br /> <br /> <br /> <br /> <<a title="Comms Business March 2010 page 1" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=1">www.commsbusiness.co.uk ·March 2010No 1</a> www.commsbusiness.co.uk ·March 2010No 1<a title="Comms Business March 2010 page 2" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=2">The Easy Route toThe Easy Route toNetwork Servi</a> The Easy Route toThe Easy Route toNetwork Servi<a title="Comms Business March 2010 page 3" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=3">COMMS MARCH FROM THEMADE-UP.e$S:Layout 1 </a> COMMS MARCH FROM THEMADE-UP.e$S:Layout 1 <a title="Comms Business March 2010 page 4" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=4">04THIS MONTH14NEWS6 Avaya Maps Road A</a> 04THIS MONTH14NEWS6 Avaya Maps Road A<a title="Comms Business March 2010 page 5" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=5">next generation…www.oak.co.uk</a> next generation…www.oak.co.uk<a title="Comms Business March 2010 page 6" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=6">06NEWS </a> 06NEWS <a title="Comms Business March 2010 page 7" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07You'd be</a> WWW.COMMSBUSINESS.CO.UK NEWS07You'd be<a title="Comms Business March 2010 page 8" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=8">08NEWS </a> 08NEWS <a title="Comms Business March 2010 page 9" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=9">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business March 2010 page 10" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=10">10NEWS </a> 10NEWS <a title="Comms Business March 2010 page 11" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=11">Holy Cow Batman,Shipton is now100% channel...</a> Holy Cow Batman,Shipton is now100% channel...<a title="Comms Business March 2010 page 12" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=12">12NEWS </a> 12NEWS <a title="Comms Business March 2010 page 13" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=13">for sales speakto Kelly Maynardfor technicalsu</a> for sales speakto Kelly Maynardfor technicalsu<a title="Comms Business March 2010 page 14" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=14">14NEWS </a> 14NEWS <a title="Comms Business March 2010 page 15" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=15">We're all voice. Not all talk.Red Box recordin</a> We're all voice. Not all talk.Red Box recordin<a title="Comms Business March 2010 page 16" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=16">16NEWS </a> 16NEWS <a title="Comms Business March 2010 page 17" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=17">See us onStand 26a he Conve genceSumm No </a> See us onStand 26a he Conve genceSumm No <a title="Comms Business March 2010 page 18" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=18">18NEWS </a> 18NEWS <a title="Comms Business March 2010 page 19" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=19">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business March 2010 page 20" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=20">Call Management, Call Recording and CTI GroupHe</a> Call Management, Call Recording and CTI GroupHe<a title="Comms Business March 2010 page 21" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=21">Mat Lambert and Andrew DickinsonNew Griffin p</a> Mat Lambert and Andrew DickinsonNew Griffin p<a title="Comms Business March 2010 page 22" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=22">22OPINIONThe power of oneJan Lawford, Senior </a> 22OPINIONThe power of oneJan Lawford, Senior <a title="Comms Business March 2010 page 23" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=23">Grab a grand...Earn £1000* wit</a> Grab a grand...Earn £1000* wit<a title="Comms Business March 2010 page 24" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=24">OFYUHFOFSBUJPO©If you're looking for eXcellent </a> OFYUHFOFSBUJPO©If you're looking for eXcellent <a title="Comms Business March 2010 page 25" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=25">6TJOHUIFUFNQMBUFUPFWBMVBUFDBMMTAgent Eval</a> 6TJOHUIFUFNQMBUFUPFWBMVBUFDBMMTAgent Eval<a title="Comms Business March 2010 page 26" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=26">26MARKET REPORTBuilding blocksComms Business </a> 26MARKET REPORTBuilding blocksComms Business <a title="Comms Business March 2010 page 27" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=27"></a> <a title="Comms Business March 2010 page 28" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=28">28MARKET REPORTmaintaining and reducing sta</a> 28MARKET REPORTmaintaining and reducing sta<a title="Comms Business March 2010 page 29" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=29">IC the easy way to add a </a> IC the easy way to add a <a title="Comms Business March 2010 page 30" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=30">30MARKET REPORTmarket. But I think the doom</a> 30MARKET REPORTmarket. But I think the doom<a title="Comms Business March 2010 page 31" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=31"> </a> <a title="Comms Business March 2010 page 32" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=32">32INTERVIEWCompelling proposition4Com Channel</a> 32INTERVIEWCompelling proposition4Com Channel<a title="Comms Business March 2010 page 33" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=33">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business March 2010 page 34" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=34">34INSIGHTSeamless remoteoffice experience</a> 34INSIGHTSeamless remoteoffice experience<a title="Comms Business March 2010 page 35" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=35">62ND INTERVIEW </a> 62ND INTERVIEW <a title="Comms Business March 2010 page 36" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=36">Galaxy PortalDiscover the ultimate </a> Galaxy PortalDiscover the ultimate <a title="Comms Business March 2010 page 37" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=37">MOBILE BUSINESS NEWS37O2 and HTCtarget new</a> MOBILE BUSINESS NEWS37O2 and HTCtarget new<a title="Comms Business March 2010 page 38" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=38">38MOBILE BUSINESS NEWSAvenirTelecompartners</a> 38MOBILE BUSINESS NEWSAvenirTelecompartners<a title="Comms Business March 2010 page 39" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=39">exclusiveThe new Nokia 6700 Gold, ge</a> exclusiveThe new Nokia 6700 Gold, ge<a title="Comms Business March 2010 page 40" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=40">40MOBILE BUSINESS VIEW FROM THE TOPSafe pair o</a> 40MOBILE BUSINESS VIEW FROM THE TOPSafe pair o<a title="Comms Business March 2010 page 41" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=41">live web-based trackingfreedom…no notice period</a> live web-based trackingfreedom…no notice period<a title="Comms Business March 2010 page 42" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=42">42MOBILE BUSINESS INDUSTRY PANELQuestions&Cus</a> 42MOBILE BUSINESS INDUSTRY PANELQuestions&Cus<a title="Comms Business March 2010 page 43" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=43">WWW.MBMAGAZINE.CO.UKAnswersthe blunt instrumen</a> WWW.MBMAGAZINE.CO.UKAnswersthe blunt instrumen<a title="Comms Business March 2010 page 44" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=44">SpotlightUnder the spotlight this month is Ian W</a> SpotlightUnder the spotlight this month is Ian W<a title="Comms Business March 2010 page 45" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=45"></a> <a title="Comms Business March 2010 page 46" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=46">46MOBILE BUSINESS SHOW SPECIALMobile WorldCon</a> 46MOBILE BUSINESS SHOW SPECIALMobile WorldCon<a title="Comms Business March 2010 page 47" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=47">BarcelonaMade in ChinaHuawei showcased the w</a> BarcelonaMade in ChinaHuawei showcased the w<a title="Comms Business March 2010 page 48" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=48">48MOBILE BUSINESS SHOW SPECIALCONTINUED FROM</a> 48MOBILE BUSINESS SHOW SPECIALCONTINUED FROM<a title="Comms Business March 2010 page 49" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=49">GET WITH THE PROGRAMMEWestcon has over 25 years</a> GET WITH THE PROGRAMMEWestcon has over 25 years<a title="Comms Business March 2010 page 50" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=50">50MOBILE BUSINESS HANDSETSLust for mobileHTC</a> 50MOBILE BUSINESS HANDSETSLust for mobileHTC<a title="Comms Business March 2010 page 51" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=51"></a> <a title="Comms Business March 2010 page 52" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=52"></a> <a title="Comms Business March 2010 page 53" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=53">CASE STUDY53Tight integrationSalford Council </a> CASE STUDY53Tight integrationSalford Council <a title="Comms Business March 2010 page 54" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=54">CASH AVAILABLE now...Whatever</a> CASH AVAILABLE now...Whatever<a title="Comms Business March 2010 page 55" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=55">OPINION55FTTC brings newopportunities to t</a> OPINION55FTTC brings newopportunities to t<a title="Comms Business March 2010 page 56" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=56">56READER PANELSecure remote wComms Business g</a> 56READER PANELSecure remote wComms Business g<a title="Comms Business March 2010 page 57" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=57">orkingLeft to right:and that flexibility and</a> orkingLeft to right:and that flexibility and<a title="Comms Business March 2010 page 58" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=58">58INTERVIEWFull service wrapfor hostedComms </a> 58INTERVIEWFull service wrapfor hostedComms <a title="Comms Business March 2010 page 59" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=59">Being GREENcan SAVE £££Are you replacingteleco</a> Being GREENcan SAVE £££Are you replacingteleco<a title="Comms Business March 2010 page 60" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=60">PhreakingHell! Are your installations secure? </a> PhreakingHell! Are your installations secure? <a title="Comms Business March 2010 page 61" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=61">ADDING VALUE WITH CALL MANAGEMENT61Integrated </a> ADDING VALUE WITH CALL MANAGEMENT61Integrated <a title="Comms Business March 2010 page 62" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=62">2010catalogueout now,order yourstoday</a> 2010catalogueout now,order yourstoday<a title="Comms Business March 2010 page 63" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=63">ADDING VALUE WITH CALL MANAGEMENT63 “</a> ADDING VALUE WITH CALL MANAGEMENT63 “<a title="Comms Business March 2010 page 64" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=64">64ADDING VALUE WITH CALL MANAGEMENTintegra</a> 64ADDING VALUE WITH CALL MANAGEMENTintegra<a title="Comms Business March 2010 page 65" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=65">COMMS BUSINESS AWARDS65CLOSINGTIMEMarch </a> COMMS BUSINESS AWARDS65CLOSINGTIMEMarch <a title="Comms Business March 2010 page 66" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=66">66FROM THE TRENCHESComing of ageDavid Hughe</a> 66FROM THE TRENCHESComing of ageDavid Hughe<a title="Comms Business March 2010 page 67" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=67">without SALESMATCH… you're just another CV</a> without SALESMATCH… you're just another CV<a title="Comms Business March 2010 page 68" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=68">68INTERVIEWSuccessful partnershipsMark A</a> 68INTERVIEWSuccessful partnershipsMark A<a title="Comms Business March 2010 page 69" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=69"></a> <a title="Comms Business March 2010 page 70" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=70">70INTERVIEWBandwagonAlex Rogers, Managing Dir</a> 70INTERVIEWBandwagonAlex Rogers, Managing Dir<a title="Comms Business March 2010 page 71" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=71">DISCOVER YOUR LATIN QUARTERWin a 4 day luxury </a> DISCOVER YOUR LATIN QUARTERWin a 4 day luxury <a title="Comms Business March 2010 page 72" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=72">72INTERVIEWHosted investmentWith hosted telep</a> 72INTERVIEWHosted investmentWith hosted telep<a title="Comms Business March 2010 page 73" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=73">2010 Comms Business Awards3 June 2010, The Lanc</a> 2010 Comms Business Awards3 June 2010, The Lanc<a title="Comms Business March 2010 page 74" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=74">7462ND INTERVIEWComms Business Magazine Prof</a> 7462ND INTERVIEWComms Business Magazine Prof<a title="Comms Business March 2010 page 75" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=75">The Comms Business Grand PrixSPONSORED BY</a> The Comms Business Grand PrixSPONSORED BY<a title="Comms Business March 2010 page 76" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=76">76DIRECTORY </a> 76DIRECTORY <a title="Comms Business March 2010 page 77" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=77">01892 538348  WWW.CBMAGAZINE.CO.UK </a> 01892 538348  WWW.CBMAGAZINE.CO.UK <a title="Comms Business March 2010 page 78" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=78">78KEY INTERVIEWView from the topIt's a testam</a> 78KEY INTERVIEWView from the topIt's a testam<a title="Comms Business March 2010 page 79" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=79">The leading UK events for the Voice, Mobi</a> The leading UK events for the Voice, Mobi<a title="Comms Business March 2010 page 80" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=80"></a> <a title="Comms Business March 2010 page 81" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=81">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to