Comms Business March 2010

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www.commsbusiness.co.uk ·March 2010 No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers Mobile Convergence Channels – More readers, more advertisers oak's next generation comms suite X series see pages 24-25 In this issue Market Report on PBX to 24 Extensions Adding Value with Call Management Report from Mobile World Congress Convergence Summit Manchester Preview We look forward to seeing you at the Convergence Summit North on 16th/17th March at Manchester Central! 16NEWS WWW.COMMSBUS<a title="Comms Business March 2010 page 51" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=51"></a> <a title="Comms Business March 2010 page 16" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=16">16NEWS </a> 16NEWS <a title="Comms Business March 2010 page 49" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=49">GET WITH THE PROGRAMMEWestcon has over 25 years</a> GET WITH THE PROGRAMMEWestcon has over 25 years<a title="Comms Business March 2010 page 1" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=1">www.commsbusiness.co.uk ·March 2010No 1</a> www.commsbusiness.co.uk ·March 2010No 1<a title="Comms Business March 2010 page 53" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=53">CASE STUDY53Tight integrationSalford Council </a> CASE STUDY53Tight integrationSalford Council <a title="Comms Business March 2010 page 27" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=27"></a> <a title="Comms Business March 2010 page 6" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=6">06NEWS </a> 06NEWS <a title="Comms Business March 2010 page 33" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=33">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business March 2010 page 12" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=12">12NEWS </a> 12NEWS <a title="Comms Business March 2010 page 81" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=81">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to <a title="Comms Business March 2010 page 45" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=45"></a> <a title="Comms Business March 2010 page 67" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=67">without SALESMATCH… you're just another CV</a> without SALESMATCH… you're just another CV<a title="Comms Business March 2010 page 19" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=19">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business March 2010 page 29" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=29">IC the easy way to add a </a> IC the easy way to add a <a title="Comms Business March 2010 page 58" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=58">58INTERVIEWFull service wrapfor hostedComms </a> 58INTERVIEWFull service wrapfor hostedComms <a title="Comms Business March 2010 page 35" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=35">62ND INTERVIEW </a> 62ND INTERVIEW <a title="Comms Business March 2010 page 74" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=74">7462ND INTERVIEWComms Business Magazine Prof</a> 7462ND INTERVIEWComms Business Magazine Prof<a title="Comms Business March 2010 page 64" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=64">64ADDING VALUE WITH CALL MANAGEMENTintegra</a> 64ADDING VALUE WITH CALL MANAGEMENTintegra<a title="Comms Business March 2010 page 25" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=25">6TJOHUIFUFNQMBUFUPFWBMVBUFDBMMTAgent Eval</a> 6TJOHUIFUFNQMBUFUPFWBMVBUFDBMMTAgent Eval<a title="Comms Business March 2010 page 50" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=50">50MOBILE BUSINESS HANDSETSLust for mobileHTC</a> 50MOBILE BUSINESS HANDSETSLust for mobileHTC<a title="Comms Business March 2010 page 38" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=38">38MOBILE BUSINESS NEWSAvenirTelecompartners</a> 38MOBILE BUSINESS NEWSAvenirTelecompartners<a title="Comms Business March 2010 page 43" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=43">WWW.MBMAGAZINE.CO.UKAnswersthe blunt instrumen</a> WWW.MBMAGAZINE.CO.UKAnswersthe blunt instrumen<a title="Comms Business March 2010 page 26" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=26">26MARKET REPORTBuilding blocksComms Business </a> 26MARKET REPORTBuilding blocksComms Business <a title="Comms Business March 2010 page 34" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=34">34INSIGHTSeamless remoteoffice experience</a> 34INSIGHTSeamless remoteoffice experience<a title="Comms Business March 2010 page 71" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=71">DISCOVER YOUR LATIN QUARTERWin a 4 day luxury </a> DISCOVER YOUR LATIN QUARTERWin a 4 day luxury <a title="Comms Business March 2010 page 4" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=4">04THIS MONTH14NEWS6 Avaya Maps Road A</a> 04THIS MONTH14NEWS6 Avaya Maps Road A<a title="Comms Business March 2010 page 3" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=3">COMMS MARCH FROM THEMADE-UP.e$S:Layout 1 </a> COMMS MARCH FROM THEMADE-UP.e$S:Layout 1 <a title="Comms Business March 2010 page 8" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=8">08NEWS </a> 08NEWS <a title="Comms Business March 2010 page 75" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=75">The Comms Business Grand PrixSPONSORED BY</a> The Comms Business Grand PrixSPONSORED BY<a title="Comms Business March 2010 page 60" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=60">PhreakingHell! Are your installations secure? </a> PhreakingHell! Are your installations secure? <a title="Comms Business March 2010 page 73" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=73">2010 Comms Business Awards3 June 2010, The Lanc</a> 2010 Comms Business Awards3 June 2010, The Lanc<a title="Comms Business March 2010 page 46" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=46">46MOBILE BUSINESS SHOW SPECIALMobile WorldCon</a> 46MOBILE BUSINESS SHOW SPECIALMobile WorldCon<a title="Comms Business March 2010 page 22" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=22">22OPINIONThe power of oneJan Lawford, Senior </a> 22OPINIONThe power of oneJan Lawford, Senior <a title="Comms Business March 2010 page 68" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=68">68INTERVIEWSuccessful partnershipsMark A</a> 68INTERVIEWSuccessful partnershipsMark A<a title="Comms Business March 2010 page 70" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=70">70INTERVIEWBandwagonAlex Rogers, Managing Dir</a> 70INTERVIEWBandwagonAlex Rogers, Managing Dir<a title="Comms Business March 2010 page 32" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=32">32INTERVIEWCompelling proposition4Com Channel</a> 32INTERVIEWCompelling proposition4Com Channel<a title="Comms Business March 2010 page 9" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=9">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business March 2010 page 5" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=5">next generation…www.oak.co.uk</a> next generation…www.oak.co.uk<a title="Comms Business March 2010 page 11" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=11">Holy Cow Batman,Shipton is now100% channel...</a> Holy Cow Batman,Shipton is now100% channel...<a title="Comms Business March 2010 page 62" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=62">2010catalogueout now,order yourstoday</a> 2010catalogueout now,order yourstoday<a title="Comms Business March 2010 page 31" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=31"> </a> <a title="Comms Business March 2010 page 65" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=65">COMMS BUSINESS AWARDS65CLOSINGTIMEMarch </a> COMMS BUSINESS AWARDS65CLOSINGTIMEMarch <a title="Comms Business March 2010 page 30" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=30">30MARKET REPORTmarket. But I think the doom</a> 30MARKET REPORTmarket. But I think the doom<a title="Comms Business March 2010 page 44" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=44">SpotlightUnder the spotlight this month is Ian W</a> SpotlightUnder the spotlight this month is Ian W<a title="Comms Business March 2010 page 18" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=18">18NEWS </a> 18NEWS <a title="Comms Business March 2010 page 17" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=17">See us onStand 26a he Conve genceSumm No </a> See us onStand 26a he Conve genceSumm No <a title="Comms Business March 2010 page 28" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=28">28MARKET REPORTmaintaining and reducing sta</a> 28MARKET REPORTmaintaining and reducing sta<a title="Comms Business March 2010 page 59" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=59">Being GREENcan SAVE £££Are you replacingteleco</a> Being GREENcan SAVE £££Are you replacingteleco<a title="Comms Business March 2010 page 80" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=80"></a> <a title="Comms Business March 2010 page 47" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=47">BarcelonaMade in ChinaHuawei showcased the w</a> BarcelonaMade in ChinaHuawei showcased the w<a title="Comms Business March 2010 page 76" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=76">76DIRECTORY </a> 76DIRECTORY <a title="Comms Business March 2010 page 72" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=72">72INTERVIEWHosted investmentWith hosted telep</a> 72INTERVIEWHosted investmentWith hosted telep<a title="Comms Business March 2010 page 14" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=14">14NEWS </a> 14NEWS <a title="Comms Business March 2010 page 13" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=13">for sales speakto Kelly Maynardfor technicalsu</a> for sales speakto Kelly Maynardfor technicalsu<a title="Comms Business March 2010 page 36" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=36">Galaxy PortalDiscover the ultimate </a> Galaxy PortalDiscover the ultimate <a title="Comms Business March 2010 page 77" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=77">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business March 2010 page 55" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=55">OPINION55FTTC brings newopportunities to t</a> OPINION55FTTC brings newopportunities to t<a title="Comms Business March 2010 page 24" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=24">OFYUHFOFSBUJPO©If you're looking for eXcellent </a> OFYUHFOFSBUJPO©If you're looking for eXcellent <a title="Comms Business March 2010 page 20" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=20">Call Management, Call Recording and CTI GroupHe</a> Call Management, Call Recording and CTI GroupHe<a title="Comms Business March 2010 page 41" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=41">live web-based trackingfreedom…no notice period</a> live web-based trackingfreedom…no notice period<a title="Comms Business March 2010 page 66" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=66">66FROM THE TRENCHESComing of ageDavid Hughe</a> 66FROM THE TRENCHESComing of ageDavid Hughe<a title="Comms Business March 2010 page 57" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=57">orkingLeft to right:and that flexibility and</a> orkingLeft to right:and that flexibility and<a title="Comms Business March 2010 page 54" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=54">CASH AVAILABLE now...Whatever</a> CASH AVAILABLE now...Whatever<a title="Comms Business March 2010 page 52" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=52"></a> <a title="Comms Business March 2010 page 42" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=42">42MOBILE BUSINESS INDUSTRY PANELQuestions&Cus</a> 42MOBILE BUSINESS INDUSTRY PANELQuestions&Cus<a title="Comms Business March 2010 page 15" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=15">We're all voice. Not all talk.Red Box recordin</a> We're all voice. Not all talk.Red Box recordin<a title="Comms Business March 2010 page 37" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=37">MOBILE BUSINESS NEWS37O2 and HTCtarget new</a> MOBILE BUSINESS NEWS37O2 and HTCtarget new<a title="Comms Business March 2010 page 39" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=39">exclusiveThe new Nokia 6700 Gold, ge</a> exclusiveThe new Nokia 6700 Gold, ge<a title="Comms Business March 2010 page 63" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=63">ADDING VALUE WITH CALL MANAGEMENT63 “</a> ADDING VALUE WITH CALL MANAGEMENT63 “<a title="Comms Business March 2010 page 40" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=40">40MOBILE BUSINESS VIEW FROM THE TOPSafe pair o</a> 40MOBILE BUSINESS VIEW FROM THE TOPSafe pair o<a title="Comms Business March 2010 page 56" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=56">56READER PANELSecure remote wComms Business g</a> 56READER PANELSecure remote wComms Business g<a title="Comms Business March 2010 page 78" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=78">78KEY INTERVIEWView from the topIt's a testam</a> 78KEY INTERVIEWView from the topIt's a testam<a title="Comms Business March 2010 page 61" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=61">ADDING VALUE WITH CALL MANAGEMENT61Integrated </a> ADDING VALUE WITH CALL MANAGEMENT61Integrated <a title="Comms Business March 2010 page 69" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=69"></a> <a title="Comms Business March 2010 page 10" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=10">10NEWS </a> 10NEWS <a title="Comms Business March 2010 page 21" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=21">Mat Lambert and Andrew DickinsonNew Griffin p</a> Mat Lambert and Andrew DickinsonNew Griffin p<a title="Comms Business March 2010 page 79" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=79">The leading UK events for the Voice, Mobi</a> The leading UK events for the Voice, Mobi<a title="Comms Business March 2010 page 23" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=23">Grab a grand...Earn £1000* wit</a> Grab a grand...Earn £1000* wit<a title="Comms Business March 2010 page 48" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=48">48MOBILE BUSINESS SHOW SPECIALCONTINUED FROM</a> 48MOBILE BUSINESS SHOW SPECIALCONTINUED FROM<a title="Comms Business March 2010 page 2" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=2">The Easy Route toThe Easy Route toNetwork Servi</a> The Easy Route toThe Easy Route toNetwork Servi<a title="Comms Business March 2010 page 7" href="http://viewer.zmags.co.uk/publication/8c5c82b9?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07You'd be</a> WWW.COMMSBUSINESS.CO.UK NEWS07You'd be