Comms Business April 2010

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26ADDING VALUE: ISPs All about services In the last 12 months consolidation has been the key theme in the UK ISP market with many once famous name ISPs being gobbled up by rivals seeking the volume and critical mass to make money in a very competitive market. How do ISPs add value and where are the real reseller opportunities in the market? Darren Farnden of Entanet As the UK voice and data connectivity market continues to become more competitive, service providers have had to develop new strategies to differentiate themselves from their peers. Some have chose<a title="Comms Business April 2010 page 12" href="http://viewer.zmags.co.uk/publication/804c8239?page=12">12NEWS </a> 12NEWS <a title="Comms Business April 2010 page 28" href="http://viewer.zmags.co.uk/publication/804c8239?page=28">28ADDING VALUE: ISPslast two years: “Video </a> 28ADDING VALUE: ISPslast two years: “Video <a title="Comms Business April 2010 page 78" href="http://viewer.zmags.co.uk/publication/804c8239?page=78">78FROM THE TRENCHESLong-term playCavendish o</a> 78FROM THE TRENCHESLong-term playCavendish o<a title="Comms Business April 2010 page 70" href="http://viewer.zmags.co.uk/publication/804c8239?page=70">7062ND INTERVIEWComms Business MagazineProf</a> 7062ND INTERVIEWComms Business MagazineProf<a title="Comms Business April 2010 page 65" href="http://viewer.zmags.co.uk/publication/804c8239?page=65">Voiceweb access they should also have a policy f</a> Voiceweb access they should also have a policy f<a title="Comms Business April 2010 page 15" href="http://viewer.zmags.co.uk/publication/804c8239?page=15">Authorised distributors for</a> Authorised distributors for<a title="Comms Business April 2010 page 37" href="http://viewer.zmags.co.uk/publication/804c8239?page=37"> Full suite ofGoogle™ apps3.7” touchscreen di</a> Full suite ofGoogle™ apps3.7” touchscreen di<a title="Comms Business April 2010 page 29" href="http://viewer.zmags.co.uk/publication/804c8239?page=29">support and network design are included in thede</a> support and network design are included in thede<a title="Comms Business April 2010 page 27" href="http://viewer.zmags.co.uk/publication/804c8239?page=27">Being GREENcan SAVE £££Are you replacingteleco</a> Being GREENcan SAVE £££Are you replacingteleco<a title="Comms Business April 2010 page 6" href="http://viewer.zmags.co.uk/publication/804c8239?page=6">06NEWSWWW.COMMSBUSINESS.CO.UKLeading channelm</a> 06NEWSWWW.COMMSBUSINESS.CO.UKLeading channelm<a title="Comms Business April 2010 page 52" href="http://viewer.zmags.co.uk/publication/804c8239?page=52">52CONVERGENCE SUMMIT NORTH“There'</a> 52CONVERGENCE SUMMIT NORTH“There'<a title="Comms Business April 2010 page 23" href="http://viewer.zmags.co.uk/publication/804c8239?page=23">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business April 2010 page 34" href="http://viewer.zmags.co.uk/publication/804c8239?page=34"></a> <a title="Comms Business April 2010 page 5" href="http://viewer.zmags.co.uk/publication/804c8239?page=5"> </a> <a title="Comms Business April 2010 page 16" href="http://viewer.zmags.co.uk/publication/804c8239?page=16">16NEWS </a> 16NEWS <a title="Comms Business April 2010 page 3" href="http://viewer.zmags.co.uk/publication/804c8239?page=3">COMMS APRIL FROM THEMADE-UP:Layout 1 18/3</a> COMMS APRIL FROM THEMADE-UP:Layout 1 18/3<a title="Comms Business April 2010 page 68" href="http://viewer.zmags.co.uk/publication/804c8239?page=68">68INTERVIEWFirst 100 daysComms Business Magaz</a> 68INTERVIEWFirst 100 daysComms Business Magaz<a title="Comms Business April 2010 page 64" href="http://viewer.zmags.co.uk/publication/804c8239?page=64">64SECURITY ISSUESBackdoorPaul German of Sipera</a> 64SECURITY ISSUESBackdoorPaul German of Sipera<a title="Comms Business April 2010 page 35" href="http://viewer.zmags.co.uk/publication/804c8239?page=35">MOBILE BUSINESS NEWS35Orange signs three MVN</a> MOBILE BUSINESS NEWS35Orange signs three MVN<a title="Comms Business April 2010 page 13" href="http://viewer.zmags.co.uk/publication/804c8239?page=13">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business April 2010 page 24" href="http://viewer.zmags.co.uk/publication/804c8239?page=24">24ADVERTORIALConnectivityVirtual1, the Hybrid </a> 24ADVERTORIALConnectivityVirtual1, the Hybrid <a title="Comms Business April 2010 page 50" href="http://viewer.zmags.co.uk/publication/804c8239?page=50">50CONVERGENCE SUMMIT NORTHDoor</a> 50CONVERGENCE SUMMIT NORTHDoor<a title="Comms Business April 2010 page 58" href="http://viewer.zmags.co.uk/publication/804c8239?page=58">58MARKET REPORT </a> 58MARKET REPORT <a title="Comms Business April 2010 page 7" href="http://viewer.zmags.co.uk/publication/804c8239?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07PBX marke</a> WWW.COMMSBUSINESS.CO.UK NEWS07PBX marke<a title="Comms Business April 2010 page 45" href="http://viewer.zmags.co.uk/publication/804c8239?page=45">Join UpJoin Upand meetand meetthetheExperts</a> Join UpJoin Upand meetand meetthetheExperts<a title="Comms Business April 2010 page 38" href="http://viewer.zmags.co.uk/publication/804c8239?page=38">38MOBILE BUSINESS INDUSTRY PANELQuestions&Wha</a> 38MOBILE BUSINESS INDUSTRY PANELQuestions&Wha<a title="Comms Business April 2010 page 8" href="http://viewer.zmags.co.uk/publication/804c8239?page=8">08NEWS </a> 08NEWS <a title="Comms Business April 2010 page 43" href="http://viewer.zmags.co.uk/publication/804c8239?page=43">Bob Sweetlove, business manager at HSC Th</a> Bob Sweetlove, business manager at HSC Th<a title="Comms Business April 2010 page 51" href="http://viewer.zmags.co.uk/publication/804c8239?page=51">they were going to differentiate themselves in20</a> they were going to differentiate themselves in20<a title="Comms Business April 2010 page 41" href="http://viewer.zmags.co.uk/publication/804c8239?page=41">More technical supportdisappointments?Ne</a> More technical supportdisappointments?Ne<a title="Comms Business April 2010 page 33" href="http://viewer.zmags.co.uk/publication/804c8239?page=33">BT · LG · MITEL · NITSUKO · PANASONIC · SAMSUNG ·</a> BT · LG · MITEL · NITSUKO · PANASONIC · SAMSUNG ·<a title="Comms Business April 2010 page 74" href="http://viewer.zmags.co.uk/publication/804c8239?page=74">74LEGALVictoria Barraclough, Solicitor for</a> 74LEGALVictoria Barraclough, Solicitor for<a title="Comms Business April 2010 page 21" href="http://viewer.zmags.co.uk/publication/804c8239?page=21">Regain control of yourbuilding and assets withM</a> Regain control of yourbuilding and assets withM<a title="Comms Business April 2010 page 1" href="http://viewer.zmags.co.uk/publication/804c8239?page=1">www.commsbusiness.co.uk · April 2010No </a> www.commsbusiness.co.uk · April 2010No <a title="Comms Business April 2010 page 56" href="http://viewer.zmags.co.uk/publication/804c8239?page=56">56MARKET REPORTFixed mobileconvergenceComms B</a> 56MARKET REPORTFixed mobileconvergenceComms B<a title="Comms Business April 2010 page 59" href="http://viewer.zmags.co.uk/publication/804c8239?page=59">Grab a grand...Earn £1000* wit</a> Grab a grand...Earn £1000* wit<a title="Comms Business April 2010 page 62" href="http://viewer.zmags.co.uk/publication/804c8239?page=62">62FROM THE TRENCHESIntegration distribNewb</a> 62FROM THE TRENCHESIntegration distribNewb<a title="Comms Business April 2010 page 53" href="http://viewer.zmags.co.uk/publication/804c8239?page=53">show has been really good opportunity for us tos</a> show has been really good opportunity for us tos<a title="Comms Business April 2010 page 26" href="http://viewer.zmags.co.uk/publication/804c8239?page=26">26ADDING VALUE: ISPsAll about servicesIn the </a> 26ADDING VALUE: ISPsAll about servicesIn the <a title="Comms Business April 2010 page 20" href="http://viewer.zmags.co.uk/publication/804c8239?page=20">20ADVERTORIALtelent is a technology services c</a> 20ADVERTORIALtelent is a technology services c<a title="Comms Business April 2010 page 63" href="http://viewer.zmags.co.uk/publication/804c8239?page=63">"MXBZTJOTUPDLUIF/JNBOT QSPNJTFt 0WFSPGLFZQS</a> "MXBZTJOTUPDLUIF/JNBOT QSPNJTFt 0WFSPGLFZQS<a title="Comms Business April 2010 page 80" href="http://viewer.zmags.co.uk/publication/804c8239?page=80"></a> <a title="Comms Business April 2010 page 54" href="http://viewer.zmags.co.uk/publication/804c8239?page=54">54EXPERT WITNESExpertwitnessAdria</a> 54EXPERT WITNESExpertwitnessAdria<a title="Comms Business April 2010 page 17" href="http://viewer.zmags.co.uk/publication/804c8239?page=17">FUSEDGROUP'SChannel Programme really</a> FUSEDGROUP'SChannel Programme really<a title="Comms Business April 2010 page 42" href="http://viewer.zmags.co.uk/publication/804c8239?page=42">42MOBILE BUSINESS – HOW TO SELLKeep on moving…</a> 42MOBILE BUSINESS – HOW TO SELLKeep on moving…<a title="Comms Business April 2010 page 79" href="http://viewer.zmags.co.uk/publication/804c8239?page=79"> </a> <a title="Comms Business April 2010 page 77" href="http://viewer.zmags.co.uk/publication/804c8239?page=77">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business April 2010 page 19" href="http://viewer.zmags.co.uk/publication/804c8239?page=19">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="Comms Business April 2010 page 30" href="http://viewer.zmags.co.uk/publication/804c8239?page=30">30ADDING VALUE: ISPsFTTCZen Internet was o</a> 30ADDING VALUE: ISPsFTTCZen Internet was o<a title="Comms Business April 2010 page 4" href="http://viewer.zmags.co.uk/publication/804c8239?page=4">04THIS MONTH64NEWS6 Avaya Target SMEs</a> 04THIS MONTH64NEWS6 Avaya Target SMEs<a title="Comms Business April 2010 page 48" href="http://viewer.zmags.co.uk/publication/804c8239?page=48">48MOBILE BUSINESS ACCESSORIESiS</a> 48MOBILE BUSINESS ACCESSORIESiS<a title="Comms Business April 2010 page 60" href="http://viewer.zmags.co.uk/publication/804c8239?page=60">60MARKET REPORTDistributor PerspectiveNiman</a> 60MARKET REPORTDistributor PerspectiveNiman<a title="Comms Business April 2010 page 44" href="http://viewer.zmags.co.uk/publication/804c8239?page=44">Finding new business is a challenge for distribut</a> Finding new business is a challenge for distribut<a title="Comms Business April 2010 page 81" href="http://viewer.zmags.co.uk/publication/804c8239?page=81">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to <a title="Comms Business April 2010 page 46" href="http://viewer.zmags.co.uk/publication/804c8239?page=46">46MOBILE BUSINESS HANDSETSRiding the WaveThi</a> 46MOBILE BUSINESS HANDSETSRiding the WaveThi<a title="Comms Business April 2010 page 49" href="http://viewer.zmags.co.uk/publication/804c8239?page=49">Call Management, Call Recording and CTI GroupHe</a> Call Management, Call Recording and CTI GroupHe<a title="Comms Business April 2010 page 55" href="http://viewer.zmags.co.uk/publication/804c8239?page=55">Take a Purple Networx Chill PillPurple Networx</a> Take a Purple Networx Chill PillPurple Networx<a title="Comms Business April 2010 page 2" href="http://viewer.zmags.co.uk/publication/804c8239?page=2">Mix `n' Match `n' Savewith the new Diverse 7000 </a> Mix `n' Match `n' Savewith the new Diverse 7000 <a title="Comms Business April 2010 page 57" href="http://viewer.zmags.co.uk/publication/804c8239?page=57">Hosted IP with Inclarity –The Next Step in Telec</a> Hosted IP with Inclarity –The Next Step in Telec<a title="Comms Business April 2010 page 39" href="http://viewer.zmags.co.uk/publication/804c8239?page=39">WWW.MBMAGAZINE.CO.UKAnswers The mobile d</a> WWW.MBMAGAZINE.CO.UKAnswers The mobile d<a title="Comms Business April 2010 page 32" href="http://viewer.zmags.co.uk/publication/804c8239?page=32">32COMMS BUSINESS AWARDSTOUGHINGIT OUTThe </a> 32COMMS BUSINESS AWARDSTOUGHINGIT OUTThe <a title="Comms Business April 2010 page 11" href="http://viewer.zmags.co.uk/publication/804c8239?page=11">But this equipment hasnever been tested.....</a> But this equipment hasnever been tested.....<a title="Comms Business April 2010 page 61" href="http://viewer.zmags.co.uk/publication/804c8239?page=61">Billing4 ,& $(" , && + $&&$(",)&.-$)(4 ." </a> Billing4 ,& $(" , && + $&&$(",)&.-$)(4 ." <a title="Comms Business April 2010 page 47" href="http://viewer.zmags.co.uk/publication/804c8239?page=47">Enhance your business withlandline & mobilefrom</a> Enhance your business withlandline & mobilefrom<a title="Comms Business April 2010 page 25" href="http://viewer.zmags.co.uk/publication/804c8239?page=25">Everywhere!that's wrong but it can be inflexible</a> Everywhere!that's wrong but it can be inflexible<a title="Comms Business April 2010 page 71" href="http://viewer.zmags.co.uk/publication/804c8239?page=71">The Right Choice for Call RecordingMy busines</a> The Right Choice for Call RecordingMy busines<a title="Comms Business April 2010 page 40" href="http://viewer.zmags.co.uk/publication/804c8239?page=40">40MOBILE BUSINESS VIEW FROM THE TOPJulien Parve</a> 40MOBILE BUSINESS VIEW FROM THE TOPJulien Parve<a title="Comms Business April 2010 page 18" href="http://viewer.zmags.co.uk/publication/804c8239?page=18">18NEWS </a> 18NEWS <a title="Comms Business April 2010 page 67" href="http://viewer.zmags.co.uk/publication/804c8239?page=67">Portfolio 2010out now!Clear, informative, defi</a> Portfolio 2010out now!Clear, informative, defi<a title="Comms Business April 2010 page 36" href="http://viewer.zmags.co.uk/publication/804c8239?page=36">36MOBILE BUSINESS NEWSApple suesHTC Apple </a> 36MOBILE BUSINESS NEWSApple suesHTC Apple <a title="Comms Business April 2010 page 66" href="http://viewer.zmags.co.uk/publication/804c8239?page=66">66OPINIONMore consolidation?Peter Orr, Sales </a> 66OPINIONMore consolidation?Peter Orr, Sales <a title="Comms Business April 2010 page 72" href="http://viewer.zmags.co.uk/publication/804c8239?page=72">72FROM THE TRENCHESMature andfully converged</a> 72FROM THE TRENCHESMature andfully converged<a title="Comms Business April 2010 page 69" href="http://viewer.zmags.co.uk/publication/804c8239?page=69"></a> <a title="Comms Business April 2010 page 22" href="http://viewer.zmags.co.uk/publication/804c8239?page=22">22INSIGHTDon't get isolatedCarl Thomas, whole</a> 22INSIGHTDon't get isolatedCarl Thomas, whole<a title="Comms Business April 2010 page 10" href="http://viewer.zmags.co.uk/publication/804c8239?page=10">10NEWS </a> 10NEWS <a title="Comms Business April 2010 page 76" href="http://viewer.zmags.co.uk/publication/804c8239?page=76">08707 60225008707 602250sales@commsoftrms.com </a> 08707 60225008707 602250sales@commsoftrms.com <a title="Comms Business April 2010 page 75" href="http://viewer.zmags.co.uk/publication/804c8239?page=75">The Comms Business Grand PrixSPONSORED BY</a> The Comms Business Grand PrixSPONSORED BY<a title="Comms Business April 2010 page 73" href="http://viewer.zmags.co.uk/publication/804c8239?page=73">2010 Comms Business Awards3 June 2010, The Lanc</a> 2010 Comms Business Awards3 June 2010, The Lanc<a title="Comms Business April 2010 page 14" href="http://viewer.zmags.co.uk/publication/804c8239?page=14">14NEWS </a> 14NEWS <a title="Comms Business April 2010 page 31" href="http://viewer.zmags.co.uk/publication/804c8239?page=31"> </a> <a title="Comms Business April 2010 page 9" href="http://viewer.zmags.co.uk/publication/804c8239?page=9">WWW.COMMSBUSINESS.CO.UK NEWS09Comms-care </a> WWW.COMMSBUSINESS.CO.UK NEWS09Comms-care