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<br /> VOLUME 8 | ISSUE 4 | MAY 2014<br /> WAITROSE: SIMPLE,<br /> SMART AND SEAMLESS<br /> Robin Phillips, Director of Ecommerce, Waitrose, on growth and why<br /> Waitrosecellar.com hints at future plans, p10<br /> INSIDE OUR `LOCATION' EDITION: NEXT FROM INTERNET RETAILING<br /> ] RETAIL REVIEW: MARKS & SPENCER P21<br /> ] DEATH OF THE HIGH STREET P28<br /> ] OMNICHANNEL CLIENTELLING P36<br /> ] CHOOSING M-PAYMENTS P42 Full details at internetretailingawards.net<br /> <br /> <br /> <br /> Contents<br /> VOLUME 8 | ISSUE 4 | MAY 2014<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Rob Prevett<br /> <a title="Internet Retailing - May 2014 page 1" href="http://viewer.zmags.co.uk/publication/7260b32d?page=1"> VOLUME 8 | ISSUE 4 | MAY 2014 </a> <a title="Internet Retailing - May 2014 page 2" href="http://viewer.zmags.co.uk/publication/7260b32d?page=2"> </a> <a title="Internet Retailing - May 2014 page 3" href="http://viewer.zmags.co.uk/publication/7260b32d?page=3"> </a> <a title="Internet Retailing - May 2014 page 4" href="http://viewer.zmags.co.uk/publication/7260b32d?page=4"> </a> <a title="Internet Retailing - May 2014 page 5" href="http://viewer.zmags.co.uk/publication/7260b32d?page=5"> Contents </a> <a title="Internet Retailing - May 2014 page 6" href="http://viewer.zmags.co.uk/publication/7260b32d?page=6"> Editor's comment L OCATION, LOCATION, </a> <a title="Internet Retailing - May 2014 page 7" href="http://viewer.zmags.co.uk/publication/7260b32d?page=7"> </a> <a title="Internet Retailing - May 2014 page 8" href="http://viewer.zmags.co.uk/publication/7260b32d?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing - May 2014 page 9" href="http://viewer.zmags.co.uk/publication/7260b32d?page=9"> NEWS NEW SITE FOR HARVEY NICHOLS Harvey </a> <a title="Internet Retailing - May 2014 page 10" href="http://viewer.zmags.co.uk/publication/7260b32d?page=10"> </a> <a title="Internet Retailing - May 2014 page 11" href="http://viewer.zmags.co.uk/publication/7260b32d?page=11"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing - May 2014 page 12" href="http://viewer.zmags.co.uk/publication/7260b32d?page=12"> Waitrose: simple, smart and seamless Robin Phill</a> <a title="Internet Retailing - May 2014 page 13" href="http://viewer.zmags.co.uk/publication/7260b32d?page=13"> INTERVIEW and be kept at different tempera</a> <a title="Internet Retailing - May 2014 page 14" href="http://viewer.zmags.co.uk/publication/7260b32d?page=14"> customers visit a branch of Waitrose explains Phi</a> <a title="Internet Retailing - May 2014 page 15" href="http://viewer.zmags.co.uk/publication/7260b32d?page=15"> World Payments GOING GLOBAL? WE HE</a> <a title="Internet Retailing - May 2014 page 16" href="http://viewer.zmags.co.uk/publication/7260b32d?page=16"> interactive kiosk to find out more about wines or </a> <a title="Internet Retailing - May 2014 page 17" href="http://viewer.zmags.co.uk/publication/7260b32d?page=17"> </a> <a title="Internet Retailing - May 2014 page 18" href="http://viewer.zmags.co.uk/publication/7260b32d?page=18"> TESTING TECHNOLOGY Chloe Rigby, IR's Online Edito</a> <a title="Internet Retailing - May 2014 page 19" href="http://viewer.zmags.co.uk/publication/7260b32d?page=19"> SPONSORED FEATURE Effective search: the strategi</a> <a title="Internet Retailing - May 2014 page 20" href="http://viewer.zmags.co.uk/publication/7260b32d?page=20"> UK lags behind customers and the US in omnichanne</a> <a title="Internet Retailing - May 2014 page 21" href="http://viewer.zmags.co.uk/publication/7260b32d?page=21"> DASHBOARD integrated retail approach. </a> <a title="Internet Retailing - May 2014 page 22" href="http://viewer.zmags.co.uk/publication/7260b32d?page=22"> </a> <a title="Internet Retailing - May 2014 page 23" href="http://viewer.zmags.co.uk/publication/7260b32d?page=23"> RETAIL REVIEW RETAIL LEA ERB OAR D D </a> <a title="Internet Retailing - May 2014 page 24" href="http://viewer.zmags.co.uk/publication/7260b32d?page=24"> </a> <a title="Internet Retailing - May 2014 page 25" href="http://viewer.zmags.co.uk/publication/7260b32d?page=25"> COMMENT Frontline Multichannel While we </a> <a title="Internet Retailing - May 2014 page 26" href="http://viewer.zmags.co.uk/publication/7260b32d?page=26"> </a> <a title="Internet Retailing - May 2014 page 27" href="http://viewer.zmags.co.uk/publication/7260b32d?page=27"> RESEARCH Researching International The latest </a> <a title="Internet Retailing - May 2014 page 28" href="http://viewer.zmags.co.uk/publication/7260b32d?page=28"> 2014'S AWARDS reflect the market buoyancy and the </a> <a title="Internet Retailing - May 2014 page 29" href="http://viewer.zmags.co.uk/publication/7260b32d?page=29"> INTERNET RETAILING AWARDS Full list of nominees </a> <a title="Internet Retailing - May 2014 page 30" href="http://viewer.zmags.co.uk/publication/7260b32d?page=30"> The future of the high street High streets have </a> <a title="Internet Retailing - May 2014 page 31" href="http://viewer.zmags.co.uk/publication/7260b32d?page=31"> INTERNET RETAILING: STRATEGY L ISTEN TO the reta</a> <a title="Internet Retailing - May 2014 page 32" href="http://viewer.zmags.co.uk/publication/7260b32d?page=32"> estates: “Instead of 200 outlets across the count</a> <a title="Internet Retailing - May 2014 page 33" href="http://viewer.zmags.co.uk/publication/7260b32d?page=33"> </a> <a title="Internet Retailing - May 2014 page 34" href="http://viewer.zmags.co.uk/publication/7260b32d?page=34"> Retail challenges: is technology both cause and s</a> <a title="Internet Retailing - May 2014 page 35" href="http://viewer.zmags.co.uk/publication/7260b32d?page=35"> INTERNET RETAILING: IT & SYSTEMS PRODUCT I</a> <a title="Internet Retailing - May 2014 page 36" href="http://viewer.zmags.co.uk/publication/7260b32d?page=36"> </a> <a title="Internet Retailing - May 2014 page 37" href="http://viewer.zmags.co.uk/publication/7260b32d?page=37"> </a> <a title="Internet Retailing - May 2014 page 38" href="http://viewer.zmags.co.uk/publication/7260b32d?page=38"> Equipping the omnichannel sales assistant Shoppe</a> <a title="Internet Retailing - May 2014 page 39" href="http://viewer.zmags.co.uk/publication/7260b32d?page=39"> IN STORE: CUSTOMER the luxury sector, smal</a> <a title="Internet Retailing - May 2014 page 40" href="http://viewer.zmags.co.uk/publication/7260b32d?page=40"> </a> <a title="Internet Retailing - May 2014 page 41" href="http://viewer.zmags.co.uk/publication/7260b32d?page=41"> IN STORE: CUSTOMER technology. Retailers n</a> <a title="Internet Retailing - May 2014 page 42" href="http://viewer.zmags.co.uk/publication/7260b32d?page=42"> The importance of space and location James Brown</a> <a title="Internet Retailing - May 2014 page 43" href="http://viewer.zmags.co.uk/publication/7260b32d?page=43"> IN STORE: OPERATIONS than because they hav</a> <a title="Internet Retailing - May 2014 page 44" href="http://viewer.zmags.co.uk/publication/7260b32d?page=44"> Convenience stories M-payments are the talk of r</a> <a title="Internet Retailing - May 2014 page 45" href="http://viewer.zmags.co.uk/publication/7260b32d?page=45"> MOBILE: OPERATIONS services with their mob</a> <a title="Internet Retailing - May 2014 page 46" href="http://viewer.zmags.co.uk/publication/7260b32d?page=46"> over half (56%) would be more encouraged to do so</a> <a title="Internet Retailing - May 2014 page 47" href="http://viewer.zmags.co.uk/publication/7260b32d?page=47"> ADVERTORIAL The new world of `boundary-less</a> <a title="Internet Retailing - May 2014 page 48" href="http://viewer.zmags.co.uk/publication/7260b32d?page=48"> What's in-store for mobile? With the death of th</a> <a title="Internet Retailing - May 2014 page 49" href="http://viewer.zmags.co.uk/publication/7260b32d?page=49"> MOBILE: CUSTOMER & SELLING </a> <a title="Internet Retailing - May 2014 page 50" href="http://viewer.zmags.co.uk/publication/7260b32d?page=50"> </a> <a title="Internet Retailing - May 2014 page 51" href="http://viewer.zmags.co.uk/publication/7260b32d?page=51"> MOBILE: CUSTOMER & SELLING with 88% saying</a> <a title="Internet Retailing - May 2014 page 52" href="http://viewer.zmags.co.uk/publication/7260b32d?page=52"> Insight around the world ISABELLE SAL</a> <a title="Internet Retailing - May 2014 page 53" href="http://viewer.zmags.co.uk/publication/7260b32d?page=53"> INSIGHT MICHELLE BEESON, ANA</a> <a title="Internet Retailing - May 2014 page 54" href="http://viewer.zmags.co.uk/publication/7260b32d?page=54"> Highlights from the Internet Retailing Expo Over</a> <a title="Internet Retailing - May 2014 page 55" href="http://viewer.zmags.co.uk/publication/7260b32d?page=55"> IRX 2014 </a> <a title="Internet Retailing - May 2014 page 56" href="http://viewer.zmags.co.uk/publication/7260b32d?page=56"> The theme of next-generation stores continued</a> <a title="Internet Retailing - May 2014 page 57" href="http://viewer.zmags.co.uk/publication/7260b32d?page=57"> IRX 2014 from IRX 2014 are now online at w</a> <a title="Internet Retailing - May 2014 page 58" href="http://viewer.zmags.co.uk/publication/7260b32d?page=58"> IRX: The Social Factor Aaron O'Dowling-Keane, Sit</a> <a title="Internet Retailing - May 2014 page 59" href="http://viewer.zmags.co.uk/publication/7260b32d?page=59"> Internet Retailing connects people for success in</a> <a title="Internet Retailing - May 2014 page 60" href="http://viewer.zmags.co.uk/publication/7260b32d?page=60"> </a> <a title="Internet Retailing - May 2014 page 61" href="http://viewer.zmags.co.uk/publication/7260b32d?page=61"> </a> <a title="Internet Retailing - May 2014 page 62" href="http://viewer.zmags.co.uk/publication/7260b32d?page=62"> The Who's Who of IRX2014 26% more visitors to IR</a> <a title="Internet Retailing - May 2014 page 63" href="http://viewer.zmags.co.uk/publication/7260b32d?page=63"> </a> <a title="Internet Retailing - May 2014 page 64" href="http://viewer.zmags.co.uk/publication/7260b32d?page=64"> Are you a `top' retailer? Before measuring what </a> <a title="Internet Retailing - May 2014 page 65" href="http://viewer.zmags.co.uk/publication/7260b32d?page=65"> ecommerce </a> <a title="Internet Retailing - May 2014 page 66" href="http://viewer.zmags.co.uk/publication/7260b32d?page=66"> ecommerce Online Shopping Specialists eBay and Am</a> <a title="Internet Retailing - May 2014 page 67" href="http://viewer.zmags.co.uk/publication/7260b32d?page=67"> operations, logistics & order management </a> <a title="Internet Retailing - May 2014 page 68" href="http://viewer.zmags.co.uk/publication/7260b32d?page=68"> payment & fraud </a> <a title="Internet Retailing - May 2014 page 69" href="http://viewer.zmags.co.uk/publication/7260b32d?page=69"> </a> <a title="Internet Retailing - May 2014 page 70" href="http://viewer.zmags.co.uk/publication/7260b32d?page=70"> </a>