<br />
04THIS MONTH<br />
<br />
<br />
08<br />
NEWS<br />
<br />
6 Help for Heroes<br />
At the Comms Business<br />
Awards<br />
<br />
7 Smart Deskphones<br />
From Alcatel-Lucent<br />
<br />
8 Universal Expand on UC<br />
With Mitel Applications<br />
<br />
10 New Deals for SpiriTel<br />
Nessco joins growing CP<br />
<br />
12 ScanSource Sees Success<br />
With IPO Workshops<br />
<br />
13 High Capacity Toshiba<br />
CIX1200 Expands the range<br />
<br />
14 Good Times at Oak<br />
Sales surge!<br />
<br />
16 New Hosted IP Service<br />
From Frontier Voice & Data<br />
<br />
18 Lowest TCO<br /> <a title="maymag.pdf page 1" href="http://viewer.zmags.co.uk/publication/5de62be7?page=1">www.commsbusiness.co.uk · May 2010No 1 </a> www.commsbusiness.co.uk · May 2010No 1 <a title="maymag.pdf page 2" href="http://viewer.zmags.co.uk/publication/5de62be7?page=2">Stronger Presencewith the new OpenScape Office M</a> Stronger Presencewith the new OpenScape Office M<a title="maymag.pdf page 3" href="http://viewer.zmags.co.uk/publication/5de62be7?page=3">COMMS MAY M FROM THEADE-UP PK:Layout 1 </a> COMMS MAY M FROM THEADE-UP PK:Layout 1 <a title="maymag.pdf page 4" href="http://viewer.zmags.co.uk/publication/5de62be7?page=4">04THIS MONTH08NEWS6 Help for Heroes </a> 04THIS MONTH08NEWS6 Help for Heroes <a title="maymag.pdf page 5" href="http://viewer.zmags.co.uk/publication/5de62be7?page=5"> </a> <a title="maymag.pdf page 6" href="http://viewer.zmags.co.uk/publication/5de62be7?page=6">06NEWS </a> 06NEWS <a title="maymag.pdf page 7" href="http://viewer.zmags.co.uk/publication/5de62be7?page=7">WWW.COMMSBUSINESS.CO.UKSmart deskphones</a> WWW.COMMSBUSINESS.CO.UKSmart deskphones<a title="maymag.pdf page 8" href="http://viewer.zmags.co.uk/publication/5de62be7?page=8">08NEWS </a> 08NEWS <a title="maymag.pdf page 9" href="http://viewer.zmags.co.uk/publication/5de62be7?page=9">for sa es speakto Andy Clark orMike Harrisonfo</a> for sa es speakto Andy Clark orMike Harrisonfo<a title="maymag.pdf page 10" href="http://viewer.zmags.co.uk/publication/5de62be7?page=10">10NEWS </a> 10NEWS <a title="maymag.pdf page 11" href="http://viewer.zmags.co.uk/publication/5de62be7?page=11">+ORNGOGPVKPIJQUVGF+2VGNGRJQP[UQNWVKQPU+HKVYCUT</a> +ORNGOGPVKPIJQUVGF+2VGNGRJQP[UQNWVKQPU+HKVYCUT<a title="maymag.pdf page 12" href="http://viewer.zmags.co.uk/publication/5de62be7?page=12">12NEWS </a> 12NEWS <a title="maymag.pdf page 13" href="http://viewer.zmags.co.uk/publication/5de62be7?page=13">WWW.COMMSBUSINESS.CO.UK </a> WWW.COMMSBUSINESS.CO.UK <a title="maymag.pdf page 14" href="http://viewer.zmags.co.uk/publication/5de62be7?page=14">14NEWS </a> 14NEWS <a title="maymag.pdf page 15" href="http://viewer.zmags.co.uk/publication/5de62be7?page=15"></a> <a title="maymag.pdf page 16" href="http://viewer.zmags.co.uk/publication/5de62be7?page=16">16NEWS </a> 16NEWS <a title="maymag.pdf page 17" href="http://viewer.zmags.co.uk/publication/5de62be7?page=17">FUSEDGROUP'SChannel Programme really</a> FUSEDGROUP'SChannel Programme really<a title="maymag.pdf page 18" href="http://viewer.zmags.co.uk/publication/5de62be7?page=18">From the boxto the ringGriffin Internet are wel</a> From the boxto the ringGriffin Internet are wel<a title="maymag.pdf page 19" href="http://viewer.zmags.co.uk/publication/5de62be7?page=19">WWW.COMMSBUSINESS.CO.UK NEW</a> WWW.COMMSBUSINESS.CO.UK NEW<a title="maymag.pdf page 20" href="http://viewer.zmags.co.uk/publication/5de62be7?page=20">20ADVERTORIALInbound Number Management –The</a> 20ADVERTORIALInbound Number Management –The<a title="maymag.pdf page 21" href="http://viewer.zmags.co.uk/publication/5de62be7?page=21">NEWS21Financial PowerhouseNimans and Rocom </a> NEWS21Financial PowerhouseNimans and Rocom <a title="maymag.pdf page 22" href="http://viewer.zmags.co.uk/publication/5de62be7?page=22">22INTERVIEWEnterprising ambitionsComms Busine</a> 22INTERVIEWEnterprising ambitionsComms Busine<a title="maymag.pdf page 23" href="http://viewer.zmags.co.uk/publication/5de62be7?page=23">More technical supportdisappointments?Ne</a> More technical supportdisappointments?Ne<a title="maymag.pdf page 24" href="http://viewer.zmags.co.uk/publication/5de62be7?page=24">24COVER STORYGoingAt a time when many in the</a> 24COVER STORYGoingAt a time when many in the<a title="maymag.pdf page 25" href="http://viewer.zmags.co.uk/publication/5de62be7?page=25">the extra mile “Leadership and being ver</a> the extra mile “Leadership and being ver<a title="maymag.pdf page 26" href="http://viewer.zmags.co.uk/publication/5de62be7?page=26">26CASE STUDYRevitalised!With a brand new camp</a> 26CASE STUDYRevitalised!With a brand new camp<a title="maymag.pdf page 27" href="http://viewer.zmags.co.uk/publication/5de62be7?page=27">ADVERTORIAL2730 Years of SuccessThe past thre</a> ADVERTORIAL2730 Years of SuccessThe past thre<a title="maymag.pdf page 28" href="http://viewer.zmags.co.uk/publication/5de62be7?page=28">28MARKET REPORT: INFRASTRUCTURECabling and cab</a> 28MARKET REPORT: INFRASTRUCTURECabling and cab<a title="maymag.pdf page 29" href="http://viewer.zmags.co.uk/publication/5de62be7?page=29">The System – Faster,Better, World wideWe couldn</a> The System – Faster,Better, World wideWe couldn<a title="maymag.pdf page 30" href="http://viewer.zmags.co.uk/publication/5de62be7?page=30">30MARKET REPORT: INFRASTRUCTUREmethod of c</a> 30MARKET REPORT: INFRASTRUCTUREmethod of c<a title="maymag.pdf page 31" href="http://viewer.zmags.co.uk/publication/5de62be7?page=31">VoIP for yourbusiness!</a> VoIP for yourbusiness!<a title="maymag.pdf page 32" href="http://viewer.zmags.co.uk/publication/5de62be7?page=32">32CASE STUDYThe right roadHybrid Virtua</a> 32CASE STUDYThe right roadHybrid Virtua<a title="maymag.pdf page 33" href="http://viewer.zmags.co.uk/publication/5de62be7?page=33">Losing out on ethernetleased line and WAN busine</a> Losing out on ethernetleased line and WAN busine<a title="maymag.pdf page 34" href="http://viewer.zmags.co.uk/publication/5de62be7?page=34">7Zhi^cXaVhhbZhhV\^c\"dc"i]Z"bdkZ!WZVihlZVk^c\^cV</a> 7Zhi^cXaVhhbZhhV\^c\"dc"i]Z"bdkZ!WZVihlZVk^c\^cV<a title="maymag.pdf page 35" href="http://viewer.zmags.co.uk/publication/5de62be7?page=35">MOBILE BUSINESS NEWS35Sony Ericssonreports</a> MOBILE BUSINESS NEWS35Sony Ericssonreports<a title="maymag.pdf page 36" href="http://viewer.zmags.co.uk/publication/5de62be7?page=36">36MOBILE BUSINESS NEWSO2, T-Mobile, Vodafon</a> 36MOBILE BUSINESS NEWSO2, T-Mobile, Vodafon<a title="maymag.pdf page 37" href="http://viewer.zmags.co.uk/publication/5de62be7?page=37"></a> <a title="maymag.pdf page 38" href="http://viewer.zmags.co.uk/publication/5de62be7?page=38">38MOBILE BUSINESS INDUSTRY PANELQuestions&Dem</a> 38MOBILE BUSINESS INDUSTRY PANELQuestions&Dem<a title="maymag.pdf page 39" href="http://viewer.zmags.co.uk/publication/5de62be7?page=39">WWW.MBMAGAZINE.CO.UKAnswersnetworks have now h</a> WWW.MBMAGAZINE.CO.UKAnswersnetworks have now h<a title="maymag.pdf page 40" href="http://viewer.zmags.co.uk/publication/5de62be7?page=40">40MOBILE BUSINESS – VIEW FROM THE TOP</a> 40MOBILE BUSINESS – VIEW FROM THE TOP<a title="maymag.pdf page 41" href="http://viewer.zmags.co.uk/publication/5de62be7?page=41">Enhance your business withlandline & mobilefrom</a> Enhance your business withlandline & mobilefrom<a title="maymag.pdf page 42" href="http://viewer.zmags.co.uk/publication/5de62be7?page=42">42MOBILE BUSINESS – HOW TO SELLFilling fat pip</a> 42MOBILE BUSINESS – HOW TO SELLFilling fat pip<a title="maymag.pdf page 43" href="http://viewer.zmags.co.uk/publication/5de62be7?page=43">Focus 4 U rocks mobile broadbandChris Goodman, </a> Focus 4 U rocks mobile broadbandChris Goodman, <a title="maymag.pdf page 44" href="http://viewer.zmags.co.uk/publication/5de62be7?page=44">44MOBILE BUSINESS – HOW TO SELLEU protectin</a> 44MOBILE BUSINESS – HOW TO SELLEU protectin<a title="maymag.pdf page 45" href="http://viewer.zmags.co.uk/publication/5de62be7?page=45">May 2010</a> May 2010<a title="maymag.pdf page 46" href="http://viewer.zmags.co.uk/publication/5de62be7?page=46">46MOBILE BUSINESS – COMPANY TALKSSpotlightUnd</a> 46MOBILE BUSINESS – COMPANY TALKSSpotlightUnd<a title="maymag.pdf page 47" href="http://viewer.zmags.co.uk/publication/5de62be7?page=47">· AVAYA · BT · LG · MITEL · NITSUKO · PANASONIC ·</a> · AVAYA · BT · LG · MITEL · NITSUKO · PANASONIC ·<a title="maymag.pdf page 48" href="http://viewer.zmags.co.uk/publication/5de62be7?page=48">48MOBILE BUSINESS HANDSETSPretty in pinkN</a> 48MOBILE BUSINESS HANDSETSPretty in pinkN<a title="maymag.pdf page 49" href="http://viewer.zmags.co.uk/publication/5de62be7?page=49"></a> <a title="maymag.pdf page 50" href="http://viewer.zmags.co.uk/publication/5de62be7?page=50">50INSIGHTEmbracingconsumer technologyAndrew </a> 50INSIGHTEmbracingconsumer technologyAndrew <a title="maymag.pdf page 51" href="http://viewer.zmags.co.uk/publication/5de62be7?page=51">INTERVIEW51Fully focusedComms Business Mag</a> INTERVIEW51Fully focusedComms Business Mag<a title="maymag.pdf page 52" href="http://viewer.zmags.co.uk/publication/5de62be7?page=52">52INSIGHTUC: It's a change of mindsetJeff</a> 52INSIGHTUC: It's a change of mindsetJeff<a title="maymag.pdf page 53" href="http://viewer.zmags.co.uk/publication/5de62be7?page=53">The Right Choice for Call RecordingMy busines</a> The Right Choice for Call RecordingMy busines<a title="maymag.pdf page 54" href="http://viewer.zmags.co.uk/publication/5de62be7?page=54">54COMMS BUSINESS AWARDSSPONSORED BYFinalists </a> 54COMMS BUSINESS AWARDSSPONSORED BYFinalists <a title="maymag.pdf page 55" href="http://viewer.zmags.co.uk/publication/5de62be7?page=55">The NEW SoundStation IP5000The NEW SoundStation </a> The NEW SoundStation IP5000The NEW SoundStation <a title="maymag.pdf page 56" href="http://viewer.zmags.co.uk/publication/5de62be7?page=56">56MARKET REPORT - SECURITYA secureopportunity</a> 56MARKET REPORT - SECURITYA secureopportunity<a title="maymag.pdf page 57" href="http://viewer.zmags.co.uk/publication/5de62be7?page=57">Everything you need to become a successful telco.</a> Everything you need to become a successful telco.<a title="maymag.pdf page 58" href="http://viewer.zmags.co.uk/publication/5de62be7?page=58">58MARKET REPORT - SECURITY </a> 58MARKET REPORT - SECURITY <a title="maymag.pdf page 59" href="http://viewer.zmags.co.uk/publication/5de62be7?page=59">Rack Space from only £650 per monthBut if your n</a> Rack Space from only £650 per monthBut if your n<a title="maymag.pdf page 60" href="http://viewer.zmags.co.uk/publication/5de62be7?page=60">60MARKET REPORT - SECURITYComms Fraud Warni</a> 60MARKET REPORT - SECURITYComms Fraud Warni<a title="maymag.pdf page 61" href="http://viewer.zmags.co.uk/publication/5de62be7?page=61">Are your Legacy BTPOTS alarm lines a painyou co</a> Are your Legacy BTPOTS alarm lines a painyou co<a title="maymag.pdf page 62" href="http://viewer.zmags.co.uk/publication/5de62be7?page=62">6262ND INTERVIEWComms Business Magazine prof</a> 6262ND INTERVIEWComms Business Magazine prof<a title="maymag.pdf page 63" href="http://viewer.zmags.co.uk/publication/5de62be7?page=63">Purple SIPIncrease your product offeringwith S</a> Purple SIPIncrease your product offeringwith S<a title="maymag.pdf page 64" href="http://viewer.zmags.co.uk/publication/5de62be7?page=64">64INSIGHTConvergence nirvanaTrefor Davies, CT</a> 64INSIGHTConvergence nirvanaTrefor Davies, CT<a title="maymag.pdf page 65" href="http://viewer.zmags.co.uk/publication/5de62be7?page=65">PhreakingHell! Are your installations secure? </a> PhreakingHell! Are your installations secure? <a title="maymag.pdf page 66" href="http://viewer.zmags.co.uk/publication/5de62be7?page=66">66INSIGHTQuality assuredDavid Rands of Oak Te</a> 66INSIGHTQuality assuredDavid Rands of Oak Te<a title="maymag.pdf page 67" href="http://viewer.zmags.co.uk/publication/5de62be7?page=67">But this equipment hasnever been tested.....</a> But this equipment hasnever been tested.....<a title="maymag.pdf page 68" href="http://viewer.zmags.co.uk/publication/5de62be7?page=68">68INSIGHTThe `low high'contradictionRajesh T</a> 68INSIGHTThe `low high'contradictionRajesh T<a title="maymag.pdf page 69" href="http://viewer.zmags.co.uk/publication/5de62be7?page=69">- THE UNDISPUTED NUMBER 1- Comms Business has th</a> - THE UNDISPUTED NUMBER 1- Comms Business has th<a title="maymag.pdf page 70" href="http://viewer.zmags.co.uk/publication/5de62be7?page=70">7062ND INTERVIEWComms Business Magazineprof</a> 7062ND INTERVIEWComms Business Magazineprof<a title="maymag.pdf page 71" href="http://viewer.zmags.co.uk/publication/5de62be7?page=71">With 17 successful years under our belt, Charterh</a> With 17 successful years under our belt, Charterh<a title="maymag.pdf page 72" href="http://viewer.zmags.co.uk/publication/5de62be7?page=72">72FROM THE TRENCHESUpselling to succ“Like man</a> 72FROM THE TRENCHESUpselling to succ“Like man<a title="maymag.pdf page 73" href="http://viewer.zmags.co.uk/publication/5de62be7?page=73">Being GREENcan SAVE £££</a> Being GREENcan SAVE £££<a title="maymag.pdf page 74" href="http://viewer.zmags.co.uk/publication/5de62be7?page=74">74OPINIONDo people buy from people?As he w</a> 74OPINIONDo people buy from people?As he w<a title="maymag.pdf page 75" href="http://viewer.zmags.co.uk/publication/5de62be7?page=75">The Comms Business Grand PrixSPONSORED BY</a> The Comms Business Grand PrixSPONSORED BY<a title="maymag.pdf page 76" href="http://viewer.zmags.co.uk/publication/5de62be7?page=76">76DIRECTORY </a> 76DIRECTORY <a title="maymag.pdf page 77" href="http://viewer.zmags.co.uk/publication/5de62be7?page=77">01892 538348  WWW.CBMAGAZINE.CO.UK </a> 01892 538348  WWW.CBMAGAZINE.CO.UK <a title="maymag.pdf page 78" href="http://viewer.zmags.co.uk/publication/5de62be7?page=78">78COMMS BUSINESS GOLF SOCIETYMiles Bossom re</a> 78COMMS BUSINESS GOLF SOCIETYMiles Bossom re<a title="maymag.pdf page 79" href="http://viewer.zmags.co.uk/publication/5de62be7?page=79"></a> <a title="maymag.pdf page 80" href="http://viewer.zmags.co.uk/publication/5de62be7?page=80"></a> <a title="maymag.pdf page 81" href="http://viewer.zmags.co.uk/publication/5de62be7?page=81">Bring your magazines and marketing literature to </a> Bring your magazines and marketing literature to