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<br /> VOLUME 8 | ISSUE 1 | NOVEMBER 2013<br /> EVOLVING FOR THE<br /> `NEW NORMAL'<br /> Laura Wade-Gery, Executive Director, Multi-channel E-commerce at M&S,<br /> on the transformation of retailing at M&S, p10<br /> INSIDE OUR INTERNATIONAL EDITION: NEXT FROM INTERNET RETAILING<br /> 3rd annual Expo on 26-27 March 2014<br /> ] RETAIL REVIEW: MAJESTIC WINE P19<br /> ] GLOBAL ECOMMERCE ECONOMY P26<br /> ] HARMONISING EUROPE P34<br /> ] MOBILE AROUND THE WORLD P40 Full details at internetretailingexpo.com<br /> <br /> Contents<br /> VOLUME 8 | ISSUE 1 | NOVEMBER 2013<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Director: Chris Cooke<br /> Group Account Dir<a title="Internet Retailing November 2013 page 1" href="http://viewer.zmags.co.uk/publication/5de003a7?page=1"> VOLUME 8 | ISSUE 1 | NOVEMBER 2013 </a> <a title="Internet Retailing November 2013 page 2" href="http://viewer.zmags.co.uk/publication/5de003a7?page=2"> </a> <a title="Internet Retailing November 2013 page 3" href="http://viewer.zmags.co.uk/publication/5de003a7?page=3"> Contents </a> <a title="Internet Retailing November 2013 page 4" href="http://viewer.zmags.co.uk/publication/5de003a7?page=4"> Editor's comment I WAS SURPRISED recently by a </a> <a title="Internet Retailing November 2013 page 5" href="http://viewer.zmags.co.uk/publication/5de003a7?page=5"> </a> <a title="Internet Retailing November 2013 page 6" href="http://viewer.zmags.co.uk/publication/5de003a7?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing November 2013 page 7" href="http://viewer.zmags.co.uk/publication/5de003a7?page=7"> NEWS 24% BOOST FOR AMAZON Amazon has ann</a> <a title="Internet Retailing November 2013 page 8" href="http://viewer.zmags.co.uk/publication/5de003a7?page=8"> </a> <a title="Internet Retailing November 2013 page 9" href="http://viewer.zmags.co.uk/publication/5de003a7?page=9"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing November 2013 page 10" href="http://viewer.zmags.co.uk/publication/5de003a7?page=10"> M&S: Evolving for the new normal Laura Wade-Gery</a> <a title="Internet Retailing November 2013 page 11" href="http://viewer.zmags.co.uk/publication/5de003a7?page=11"> INTERVIEW how we’re living our lives,” say</a> <a title="Internet Retailing November 2013 page 12" href="http://viewer.zmags.co.uk/publication/5de003a7?page=12"> integral to the store. The new home concept h</a> <a title="Internet Retailing November 2013 page 13" href="http://viewer.zmags.co.uk/publication/5de003a7?page=13"> INTERVIEW Dressipi, “a 21st Century soluti</a> <a title="Internet Retailing November 2013 page 14" href="http://viewer.zmags.co.uk/publication/5de003a7?page=14"> sees a small number of large DCs replacing the ne</a> <a title="Internet Retailing November 2013 page 15" href="http://viewer.zmags.co.uk/publication/5de003a7?page=15"> CEO SPOTLIGHT CEO Spotlight Karin Fa</a> <a title="Internet Retailing November 2013 page 16" href="http://viewer.zmags.co.uk/publication/5de003a7?page=16"> Searching for Brand Britain `Brand Britain' is b</a> <a title="Internet Retailing November 2013 page 17" href="http://viewer.zmags.co.uk/publication/5de003a7?page=17"> DASHBOARD revealed in our sales figures dur</a> <a title="Internet Retailing November 2013 page 18" href="http://viewer.zmags.co.uk/publication/5de003a7?page=18"> </a> <a title="Internet Retailing November 2013 page 19" href="http://viewer.zmags.co.uk/publication/5de003a7?page=19"> RETAIL REVIEW </a> <a title="Internet Retailing November 2013 page 20" href="http://viewer.zmags.co.uk/publication/5de003a7?page=20"> </a> <a title="Internet Retailing November 2013 page 21" href="http://viewer.zmags.co.uk/publication/5de003a7?page=21"> COMMENT Hyper-Local Local, like so</a> <a title="Internet Retailing November 2013 page 22" href="http://viewer.zmags.co.uk/publication/5de003a7?page=22"> </a> <a title="Internet Retailing November 2013 page 23" href="http://viewer.zmags.co.uk/publication/5de003a7?page=23"> RESEARCH REPORT Returning to returns Ret</a> <a title="Internet Retailing November 2013 page 24" href="http://viewer.zmags.co.uk/publication/5de003a7?page=24"> </a> <a title="Internet Retailing November 2013 page 25" href="http://viewer.zmags.co.uk/publication/5de003a7?page=25"> RESEARCH REPORT “It’s about giving the cus</a> <a title="Internet Retailing November 2013 page 26" href="http://viewer.zmags.co.uk/publication/5de003a7?page=26"> Picking your market Markets, markets everywhere </a> <a title="Internet Retailing November 2013 page 27" href="http://viewer.zmags.co.uk/publication/5de003a7?page=27"> INTERNET RETAILING: STRATEGY retail produc</a> <a title="Internet Retailing November 2013 page 28" href="http://viewer.zmags.co.uk/publication/5de003a7?page=28"> </a> <a title="Internet Retailing November 2013 page 29" href="http://viewer.zmags.co.uk/publication/5de003a7?page=29"> INTERNET RETAILING: STRATEGY online retail</a> <a title="Internet Retailing November 2013 page 30" href="http://viewer.zmags.co.uk/publication/5de003a7?page=30"> One-way ticket It's one thing to put the occasio</a> <a title="Internet Retailing November 2013 page 31" href="http://viewer.zmags.co.uk/publication/5de003a7?page=31"> INTERNET RETAILING: LOGISTICS The cost</a> <a title="Internet Retailing November 2013 page 32" href="http://viewer.zmags.co.uk/publication/5de003a7?page=32"> the UK was under control but the cost of returns </a> <a title="Internet Retailing November 2013 page 33" href="http://viewer.zmags.co.uk/publication/5de003a7?page=33"> CEO SPOTLIGHT What are the biggest chal</a> <a title="Internet Retailing November 2013 page 34" href="http://viewer.zmags.co.uk/publication/5de003a7?page=34"> Harmonisation of cross-border trading Internet R</a> <a title="Internet Retailing November 2013 page 35" href="http://viewer.zmags.co.uk/publication/5de003a7?page=35"> IN STORE: CUSTOMER published IMRG X-border</a> <a title="Internet Retailing November 2013 page 36" href="http://viewer.zmags.co.uk/publication/5de003a7?page=36"> CONSUMER RIGHTS The IMRG report also highlighted </a> <a title="Internet Retailing November 2013 page 37" href="http://viewer.zmags.co.uk/publication/5de003a7?page=37"> </a> <a title="Internet Retailing November 2013 page 38" href="http://viewer.zmags.co.uk/publication/5de003a7?page=38"> Land of the rising stars Asia Pacific is to overt</a> <a title="Internet Retailing November 2013 page 39" href="http://viewer.zmags.co.uk/publication/5de003a7?page=39"> IN STORE: CUSTOMER such a strong reputatio</a> <a title="Internet Retailing November 2013 page 40" href="http://viewer.zmags.co.uk/publication/5de003a7?page=40"> International Mobile Mobile commerce has grown v</a> <a title="Internet Retailing November 2013 page 41" href="http://viewer.zmags.co.uk/publication/5de003a7?page=41"> MOBILE: STRATEGY F LAVOUR OF the month in mobile</a> <a title="Internet Retailing November 2013 page 42" href="http://viewer.zmags.co.uk/publication/5de003a7?page=42"> further east and into perhaps the world’s most in</a> <a title="Internet Retailing November 2013 page 43" href="http://viewer.zmags.co.uk/publication/5de003a7?page=43"> </a> <a title="Internet Retailing November 2013 page 44" href="http://viewer.zmags.co.uk/publication/5de003a7?page=44"> Learning from the global best Simon Hathaway, pr</a> <a title="Internet Retailing November 2013 page 45" href="http://viewer.zmags.co.uk/publication/5de003a7?page=45"> MOBILE: PRODUCT shoppers to another Amazon</a> <a title="Internet Retailing November 2013 page 46" href="http://viewer.zmags.co.uk/publication/5de003a7?page=46"> Insight around the world ISABELLE SALLAR</a> <a title="Internet Retailing November 2013 page 47" href="http://viewer.zmags.co.uk/publication/5de003a7?page=47"> INSIGHT KARIN FALKENTOFT, MANA</a> <a title="Internet Retailing November 2013 page 48" href="http://viewer.zmags.co.uk/publication/5de003a7?page=48"> </a> <a title="Internet Retailing November 2013 page 49" href="http://viewer.zmags.co.uk/publication/5de003a7?page=49"> NOW & NEXT At IR Tower</a> <a title="Internet Retailing November 2013 page 50" href="http://viewer.zmags.co.uk/publication/5de003a7?page=50"> Key dates for 2013 learning opportunities Regist</a> <a title="Internet Retailing November 2013 page 51" href="http://viewer.zmags.co.uk/publication/5de003a7?page=51"> ecommerce </a> <a title="Internet Retailing November 2013 page 52" href="http://viewer.zmags.co.uk/publication/5de003a7?page=52"> ecommerce Online Shopping Specialists eBay and Am</a> <a title="Internet Retailing November 2013 page 53" href="http://viewer.zmags.co.uk/publication/5de003a7?page=53"> operations, logistics & order management </a> <a title="Internet Retailing November 2013 page 54" href="http://viewer.zmags.co.uk/publication/5de003a7?page=54"> international </a> <a title="Internet Retailing November 2013 page 55" href="http://viewer.zmags.co.uk/publication/5de003a7?page=55"> </a> <a title="Internet Retailing November 2013 page 56" href="http://viewer.zmags.co.uk/publication/5de003a7?page=56"> business. easier Barclaycard SmartPay - conver</a>