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<br /> www.commsbusiness.co.uk • December 2009<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> All Change at Shiptons,<br /> The Channels newest<br /> Engineering Outsource<br /> Company<br /> P24-25<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> In this issue<br /> Market Report – 100+ Extensions PBX Systems<br /> Review of 2009<br /> 2010 Convergence Summit – Heads to Manchester<br /> <br /> <br /> <br /> <br /> Sea<a title="Comms Business - December 2009 page 1" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=1">www.commsbusiness.co.uk • December 2009</a> www.commsbusiness.co.uk • December 2009<a title="Comms Business - December 2009 page 2" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=2">Festive rewardsfrom Nimansfro N mans m Ni</a> Festive rewardsfrom Nimansfro N mans m Ni<a title="Comms Business - December 2009 page 3" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=3">FROM THE EDITOR03COMMS DEC pk</a> FROM THE EDITOR03COMMS DEC pk<a title="Comms Business - December 2009 page 4" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=4">7 C&W Wholesale IPVPN New service a</a> 7 C&W Wholesale IPVPN New service a<a title="Comms Business - December 2009 page 5" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=5">XXXPBLDPVL 1FUFSXBT EFUFSNJOFEUP ¾OE</a> XXXPBLDPVL 1FUFSXBT EFUFSNJOFEUP ¾OE<a title="Comms Business - December 2009 page 6" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=6">Save up to 40%On MyCalls Call Centre - offer en</a> Save up to 40%On MyCalls Call Centre - offer en<a title="Comms Business - December 2009 page 7" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=7">ESS.CO.UK NEWS07W WholesalePNWWW.CO</a> ESS.CO.UK NEWS07W WholesalePNWWW.CO<a title="Comms Business - December 2009 page 8" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=8">08NEWS </a> 08NEWS <a title="Comms Business - December 2009 page 9" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=9">WWW.COMMSBUSINESS.CO.UK NEWS09Scansource</a> WWW.COMMSBUSINESS.CO.UK NEWS09Scansource<a title="Comms Business - December 2009 page 10" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=10">10NEWS </a> 10NEWS <a title="Comms Business - December 2009 page 11" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=11">Doroproductsnowavailableone business3 great</a> Doroproductsnowavailableone business3 great<a title="Comms Business - December 2009 page 12" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=12">12NEWS </a> 12NEWS <a title="Comms Business - December 2009 page 13" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=13">NEWS13Incom BS in Par</a> NEWS13Incom BS in Par<a title="Comms Business - December 2009 page 14" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=14">14NEWS </a> 14NEWS <a title="Comms Business - December 2009 page 15" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=15">©2008 Aastra Technologies Limited. All rights res</a> ©2008 Aastra Technologies Limited. All rights res<a title="Comms Business - December 2009 page 16" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=16">16NEWS </a> 16NEWS <a title="Comms Business - December 2009 page 17" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=17">WWW.COMMSBUSINESS.CO.UKNEWS17Celtic Manor Wal</a> WWW.COMMSBUSINESS.CO.UKNEWS17Celtic Manor Wal<a title="Comms Business - December 2009 page 18" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=18">18NEWS </a> 18NEWS <a title="Comms Business - December 2009 page 19" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=19">WWW.COMMSBUSINESS.CO.UK NEWS19</a> WWW.COMMSBUSINESS.CO.UK NEWS19<a title="Comms Business - December 2009 page 20" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=20">20NEWS </a> 20NEWS <a title="Comms Business - December 2009 page 21" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=21">Live & OnlineVehicleTrackingwithupto£250* foreve</a> Live & OnlineVehicleTrackingwithupto£250* foreve<a title="Comms Business - December 2009 page 22" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=22">22CHANNEL CONFERENCETurning the tidePrague is</a> 22CHANNEL CONFERENCETurning the tidePrague is<a title="Comms Business - December 2009 page 23" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=23">CTI Group - Your FastTrack to Growth inSales in</a> CTI Group - Your FastTrack to Growth inSales in<a title="Comms Business - December 2009 page 24" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=24">24COVER STORYPaul BallingerComms Busin</a> 24COVER STORYPaul BallingerComms Busin<a title="Comms Business - December 2009 page 25" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=25">COVER STORY25Communications instead of h</a> COVER STORY25Communications instead of h<a title="Comms Business - December 2009 page 26" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=26">26MARKET REPORTMid-market gapsThe 100-plus ex</a> 26MARKET REPORTMid-market gapsThe 100-plus ex<a title="Comms Business - December 2009 page 27" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=27">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business - December 2009 page 28" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=28">28MARKET REPORTthis manner. Our recently an</a> 28MARKET REPORTthis manner. Our recently an<a title="Comms Business - December 2009 page 29" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=29">A Naughty End To The NoughtiesTo mark the end of</a> A Naughty End To The NoughtiesTo mark the end of<a title="Comms Business - December 2009 page 30" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=30">30MARKET REPORTMarco Creuger of Swyx</a> 30MARKET REPORTMarco Creuger of Swyx<a title="Comms Business - December 2009 page 31" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=31">NEW!It’s got everybody talking!The Kon</a> NEW!It’s got everybody talking!The Kon<a title="Comms Business - December 2009 page 32" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=32">32MARKET REPORTachieve – and it's open sol</a> 32MARKET REPORTachieve – and it's open sol<a title="Comms Business - December 2009 page 33" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=33">Billing4 ,& $(" , && + $&&$(",)&.-$)(4 ." </a> Billing4 ,& $(" , && + $&&$(",)&.-$)(4 ." <a title="Comms Business - December 2009 page 34" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=34">34INSIGHTIdentifying demandTajinder Jagdev, H</a> 34INSIGHTIdentifying demandTajinder Jagdev, H<a title="Comms Business - December 2009 page 35" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=35">connectingbusinessSome things just work toget</a> connectingbusinessSome things just work toget<a title="Comms Business - December 2009 page 36" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=36">36INSIGHTnumber of content providers runs in</a> 36INSIGHTnumber of content providers runs in<a title="Comms Business - December 2009 page 37" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=37"></a> <a title="Comms Business - December 2009 page 38" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=38">38CONVERGENCE SUMMIT MANCHESTERSummit Heads Nor</a> 38CONVERGENCE SUMMIT MANCHESTERSummit Heads Nor<a title="Comms Business - December 2009 page 39" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=39">CONVERGENCE SUMMIT MANCHESTER39</a> CONVERGENCE SUMMIT MANCHESTER39<a title="Comms Business - December 2009 page 40" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=40">40INSIGHTSelling securityAlex Teh, Commercial</a> 40INSIGHTSelling securityAlex Teh, Commercial<a title="Comms Business - December 2009 page 41" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=41">DON’T MISS OUT...Be part of the Annual Channel </a> DON’T MISS OUT...Be part of the Annual Channel <a title="Comms Business - December 2009 page 42" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=42">42COMMS BUSINESS AWARDSCategoriesannouncedTh</a> 42COMMS BUSINESS AWARDSCategoriesannouncedTh<a title="Comms Business - December 2009 page 43" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=43">The SUPER HERO of Hosted VoIP!We have our own </a> The SUPER HERO of Hosted VoIP!We have our own <a title="Comms Business - December 2009 page 44" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=44">44INSIGHTMulti-dimensional presenceKevin</a> 44INSIGHTMulti-dimensional presenceKevin<a title="Comms Business - December 2009 page 45" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=45">Partner with Veropath andyour customers could se</a> Partner with Veropath andyour customers could se<a title="Comms Business - December 2009 page 46" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=46">sales@servassure.co.uk </a> sales@servassure.co.uk <a title="Comms Business - December 2009 page 47" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=47">INSIGHT47workforces – both private and publ</a> INSIGHT47workforces – both private and publ<a title="Comms Business - December 2009 page 48" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=48">482009 REVIEWAnother interesting year2009 cou</a> 482009 REVIEWAnother interesting year2009 cou<a title="Comms Business - December 2009 page 49" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=49">2009 REVIEW49performance in the latest year</a> 2009 REVIEW49performance in the latest year<a title="Comms Business - December 2009 page 50" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=50">502009 REVIEW “In the UK this will br</a> 502009 REVIEW “In the UK this will br<a title="Comms Business - December 2009 page 51" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=51">INTERVIEW51A solutionsoriented futureComms B</a> INTERVIEW51A solutionsoriented futureComms B<a title="Comms Business - December 2009 page 52" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=52">52LEGALPlaying fairDo you deal with individua</a> 52LEGALPlaying fairDo you deal with individua<a title="Comms Business - December 2009 page 53" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=53">Please feel free to talk to us about our range of</a> Please feel free to talk to us about our range of<a title="Comms Business - December 2009 page 54" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=54">54EXPERT WITNESSExpertwitnessGriffin I</a> 54EXPERT WITNESSExpertwitnessGriffin I<a title="Comms Business - December 2009 page 55" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=55">Break freefor just £88!Introducing an excellen</a> Break freefor just £88!Introducing an excellen<a title="Comms Business - December 2009 page 56" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=56">56INSIGHTTime running out?Axel Pawlik, managi</a> 56INSIGHTTime running out?Axel Pawlik, managi<a title="Comms Business - December 2009 page 57" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=57">KEEP AHEADIN THE CHANNEL…With your FREEcopy of</a> KEEP AHEADIN THE CHANNEL…With your FREEcopy of<a title="Comms Business - December 2009 page 58" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=58">58INTERVIEWReturns on investmentComms Busines</a> 58INTERVIEWReturns on investmentComms Busines<a title="Comms Business - December 2009 page 59" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=59">RECRUITMENTCopywriter/Marketing Manager</a> RECRUITMENTCopywriter/Marketing Manager<a title="Comms Business - December 2009 page 60" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=60">60DIRECTORY </a> 60DIRECTORY <a title="Comms Business - December 2009 page 61" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=61">01892 538348  WWW.CBMAGAZINE.CO.UK </a> 01892 538348  WWW.CBMAGAZINE.CO.UK <a title="Comms Business - December 2009 page 62" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=62">62SIXTYSECOND INTERVIEWClose up& personalCom</a> 62SIXTYSECOND INTERVIEWClose up& personalCom<a title="Comms Business - December 2009 page 63" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=63">The leading UK events for the Voice, Mobi</a> The leading UK events for the Voice, Mobi<a title="Comms Business - December 2009 page 64" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=64"></a> <a title="Comms Business - December 2009 page 65" href="http://viewer.zmags.co.uk/publication/3b17e2a8?page=65">Bringyourmagazinesandmarketingliteraturetolife……</a> Bringyourmagazinesandmarketingliteraturetolife……