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<br /> <br /> <br /> M.VIDEO:<br /> Simplifying the omni-channel landscape<br /> INSIDE THE COMMERCIAL EDITION:<br /> INTERNET RETAILING p40<br /> IR IN STORE p50<br /> MOBILE STRATEGY p58<br /> RETAIL REVIEW: IKEA p21<br /> VOLUME 7 | ISSUE 3 | MARCH 2013<br /> <br /> CONTENTS<br /> Content<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Rob Prevett<br /> Senior Account Manager: Sonia Vitta<br /> Tel: 020 7933 8999<br /> Fax: 020 7933 8998<br /> E-mail: andy.james@internetretailing.net<br /> 020 8347 7692 www.spencercartwright.co.uk<br /> Internet Retailing<br /> SJP Business Media Ltd,<br /> 6 Laurence Pountney Hill, London EC4R 0BL<br /> Printed in Great Britain.<br /> ISSN 1759-0582<br /> For circulation enquiries contact:<b<a title="Internet Retailing March 2013 page 1" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=1"> </a> <a title="Internet Retailing March 2013 page 2" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=2"> </a> <a title="Internet Retailing March 2013 page 3" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=3"> M.VIDEO: Simplifying the omni-channel landscape </a> <a title="Internet Retailing March 2013 page 4" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=4"> </a> <a title="Internet Retailing March 2013 page 5" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=5"> CONTENTS Content Editor: Emma Herrod Tel: 07801</a> <a title="Internet Retailing March 2013 page 6" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=6"> Editor's comment R e</a> <a title="Internet Retailing March 2013 page 7" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=7"> </a> <a title="Internet Retailing March 2013 page 8" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing March 2013 page 9" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=9"> NEWS E-CRIME `MOST COSTLY UK RETAIL CRIM</a> <a title="Internet Retailing March 2013 page 10" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=10"> </a> <a title="Internet Retailing March 2013 page 11" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=11"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing March 2013 page 12" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=12"> M.Video: Simplifying the omni-channel landscape </a> <a title="Internet Retailing March 2013 page 13" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=13"> INTERVIEW A S SNOW ACRO</a> <a title="Internet Retailing March 2013 page 14" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=14"> </a> <a title="Internet Retailing March 2013 page 15" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=15"> INTERVIEW “ to accommodate our plans, and to</a> <a title="Internet Retailing March 2013 page 16" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=16"> </a> <a title="Internet Retailing March 2013 page 17" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=17"> INTERVIEW that it blends international in </a> <a title="Internet Retailing March 2013 page 18" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=18"> </a> <a title="Internet Retailing March 2013 page 19" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=19"> INTERVIEW wi</a> <a title="Internet Retailing March 2013 page 20" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=20"> Christmas on time or Christmas everywhere? John </a> <a title="Internet Retailing March 2013 page 21" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=21"> DASHBOARD With the Debenhams shopping </a> <a title="Internet Retailing March 2013 page 22" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=22"> </a> <a title="Internet Retailing March 2013 page 23" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=23"> RETAIL REVIEW Retail r eview RETAIL LEADER</a> <a title="Internet Retailing March 2013 page 24" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=24"> </a> <a title="Internet Retailing March 2013 page 25" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=25"> EDITORIAL: COMMENT Verbing the noun The saying</a> <a title="Internet Retailing March 2013 page 26" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=26"> </a> <a title="Internet Retailing March 2013 page 27" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=27"> IRX PREVIEW Internet Retailing Expo A </a> <a title="Internet Retailing March 2013 page 28" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=28"> Sponsored by: Workshops The IRX 2013 workshop</a> <a title="Internet Retailing March 2013 page 29" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=29"> IRX PREVIEW “ window of opportunity for UK</a> <a title="Internet Retailing March 2013 page 30" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=30"> IRIS – Internet Retailing In-Store 20th March - 1</a> <a title="Internet Retailing March 2013 page 31" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=31"> IRX PREVIEW How the digita</a> <a title="Internet Retailing March 2013 page 32" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=32"> IRX 2013 is THE biggest UK event for multichannel</a> <a title="Internet Retailing March 2013 page 33" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=33"> 6 Conferences Over 60 speakers “Mix and Match” yo</a> <a title="Internet Retailing March 2013 page 34" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=34"> </a> <a title="Internet Retailing March 2013 page 35" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=35"> INTERNET RETAILING: RESEARCH REPORT The Customer</a> <a title="Internet Retailing March 2013 page 36" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=36"> </a> <a title="Internet Retailing March 2013 page 37" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=37"> INTERNET RETAILING: RESEARCH REPORT and mo</a> <a title="Internet Retailing March 2013 page 38" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=38"> </a> <a title="Internet Retailing March 2013 page 39" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=39"> CEO SPOTLIGHT CEO Spotlight Devendra Kumar, Ma</a> <a title="Internet Retailing March 2013 page 40" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=40"> </a> <a title="Internet Retailing March 2013 page 41" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=41"> </a> <a title="Internet Retailing March 2013 page 42" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=42"> Time to get personal With computing costs falling</a> <a title="Internet Retailing March 2013 page 43" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=43"> INTERNET RETAILING: IT I MAGINE A</a> <a title="Internet Retailing March 2013 page 44" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=44"> to be built up at an individual level.” Whi</a> <a title="Internet Retailing March 2013 page 45" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=45"> </a> <a title="Internet Retailing March 2013 page 46" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=46"> Technology and experience retailing The global,</a> <a title="Internet Retailing March 2013 page 47" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=47"> INTERNET RETAILING: STRATEGY just expect t</a> <a title="Internet Retailing March 2013 page 48" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=48"> DAI and Dansk Supermarked By Marcus Austin F </a> <a title="Internet Retailing March 2013 page 49" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=49"> INTERNET RETAILING: PRODUCT Repercussions of the</a> <a title="Internet Retailing March 2013 page 50" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=50"> Align channels & processes to meet consumer expec</a> <a title="Internet Retailing March 2013 page 51" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=51"> INTERNET RETAILING: OPERATIONS that is com</a> <a title="Internet Retailing March 2013 page 52" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=52"> Reaching the heart of the home market As shopper</a> <a title="Internet Retailing March 2013 page 53" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=53"> IN STORE: CUSTOMER rather than as part of </a> <a title="Internet Retailing March 2013 page 54" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=54"> Conlumino predicts that by 2015 there will be </a> <a title="Internet Retailing March 2013 page 55" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=55"> ADVERTORIAL Point of Sale is </a> <a title="Internet Retailing March 2013 page 56" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=56"> With these clicks, I thee wed Emma Herrod looks </a> <a title="Internet Retailing March 2013 page 57" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=57"> IN STORE: STRATEGY up with a blueprint of </a> <a title="Internet Retailing March 2013 page 58" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=58"> </a> <a title="Internet Retailing March 2013 page 59" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=59"> CEO SPOTLIGHT CEO Spotlight Interview with Gera</a> <a title="Internet Retailing March 2013 page 60" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=60"> BYOD: Bring Your Own Device Paul Skeldon, Editor</a> <a title="Internet Retailing March 2013 page 61" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=61"> MOBILE: CUSTOMER While most retailers r</a> <a title="Internet Retailing March 2013 page 62" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=62"> Pushing an elephant up the stairs The drive from</a> <a title="Internet Retailing March 2013 page 63" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=63"> MOBILE: IT point the weather would change.</a> <a title="Internet Retailing March 2013 page 64" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=64"> Insight around the world ISABELLE S</a> <a title="Internet Retailing March 2013 page 65" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=65"> INSIGHT DR KF LAI, CEO, BU</a> <a title="Internet Retailing March 2013 page 66" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=66"> At IR Towers we recognise the importance of face-</a> <a title="Internet Retailing March 2013 page 67" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=67"> NOW & NEXT Pickard, Chief Strategist at Ne</a> <a title="Internet Retailing March 2013 page 68" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=68"> </a> <a title="Internet Retailing March 2013 page 69" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=69"> ecommerce </a> <a title="Internet Retailing March 2013 page 70" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=70"> ecommerce Online Shopping Specialists eBay and Am</a> <a title="Internet Retailing March 2013 page 71" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=71"> operations, logistics & order management </a> <a title="Internet Retailing March 2013 page 72" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=72"> international </a> <a title="Internet Retailing March 2013 page 73" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=73"> </a> <a title="Internet Retailing March 2013 page 74" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=74"> </a> <a title="Internet Retailing March 2013 page 75" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=75"> </a> <a title="Internet Retailing March 2013 page 76" href="http://viewer.zmags.co.uk/publication/2bc4b3ec?page=76"> </a>