Comms Business October 2009

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www.commsbusiness.co.uk • October 2009 No 1 in Voice, Data & Mobile Convergence Channels – More readers, more advertisers :Wd[ [I[Y^Wji Ef[hWjedi J[Wc # J[Wc e\ , _ :Wl_ZF^_bb_fi hbF hiedi _ _ bb J[Y^d_YWbIkffehj#J[Wce\/ J[Y^d_YWbIkffehj#J[Wce\/ f h j_e i # e _ IWcWdj^W >Wmadi E [ W d J[Wc J[Wc W AW \ , 4&&0",0/1"(&4 _ _ _ _ IedW=WhhWjWde www.commsbusiness.co.uk • October 2009N</a> www.commsbusiness.co.uk • October 2009N<a title="Comms Business October 2009 page 2" href="http://viewer.zmags.co.uk/publication/24722b67?page=2">Enjoy Freedom withJabra Pro™ & Go™The first p</a> Enjoy Freedom withJabra Pro™ & Go™The first p<a title="Comms Business October 2009 page 3" href="http://viewer.zmags.co.uk/publication/24722b67?page=3">FROM THE EDITOR03No 1</a> FROM THE EDITOR03No 1<a title="Comms Business October 2009 page 4" href="http://viewer.zmags.co.uk/publication/24722b67?page=4">7 Kenneally Departs Mitel reorganises</a> 7 Kenneally Departs Mitel reorganises<a title="Comms Business October 2009 page 5" href="http://viewer.zmags.co.uk/publication/24722b67?page=5">XXXPBLDPVL4)06-%/µ5 :063/".&#&0/5)*4</a> XXXPBLDPVL4)06-%/µ5 :063/".&#&0/5)*4<a title="Comms Business October 2009 page 6" href="http://viewer.zmags.co.uk/publication/24722b67?page=6">Price Match GuaranteeNimans will match any like</a> Price Match GuaranteeNimans will match any like<a title="Comms Business October 2009 page 7" href="http://viewer.zmags.co.uk/publication/24722b67?page=7">WWW.COMMSBUSINESS.CO.UK NEWS07Kenneall</a> WWW.COMMSBUSINESS.CO.UK NEWS07Kenneall<a title="Comms Business October 2009 page 8" href="http://viewer.zmags.co.uk/publication/24722b67?page=8">08NEWSCome on England!Chann</a> 08NEWSCome on England!Chann<a title="Comms Business October 2009 page 9" href="http://viewer.zmags.co.uk/publication/24722b67?page=9">WWW.COMMSBUSINESS.CO.UK NEWS09Multi-li</a> WWW.COMMSBUSINESS.CO.UK NEWS09Multi-li<a title="Comms Business October 2009 page 10" href="http://viewer.zmags.co.uk/publication/24722b67?page=10">10NEWS </a> 10NEWS <a title="Comms Business October 2009 page 11" href="http://viewer.zmags.co.uk/publication/24722b67?page=11">Collaborative SolutionsOpen StandardsMobi</a> Collaborative SolutionsOpen StandardsMobi<a title="Comms Business October 2009 page 12" href="http://viewer.zmags.co.uk/publication/24722b67?page=12">12NEWS </a> 12NEWS <a title="Comms Business October 2009 page 13" href="http://viewer.zmags.co.uk/publication/24722b67?page=13"></a> <a title="Comms Business October 2009 page 14" href="http://viewer.zmags.co.uk/publication/24722b67?page=14">14NEWS </a> 14NEWS <a title="Comms Business October 2009 page 15" href="http://viewer.zmags.co.uk/publication/24722b67?page=15">WWW.COMMSBUSINESS.CO.UK NEWS15Moving up</a> WWW.COMMSBUSINESS.CO.UK NEWS15Moving up<a title="Comms Business October 2009 page 16" href="http://viewer.zmags.co.uk/publication/24722b67?page=16">16NEWS </a> 16NEWS <a title="Comms Business October 2009 page 17" href="http://viewer.zmags.co.uk/publication/24722b67?page=17">WWW.COMMSBUSINESS.CO.UK NEWS17Opal laun</a> WWW.COMMSBUSINESS.CO.UK NEWS17Opal laun<a title="Comms Business October 2009 page 18" href="http://viewer.zmags.co.uk/publication/24722b67?page=18">18NEWS </a> 18NEWS <a title="Comms Business October 2009 page 19" href="http://viewer.zmags.co.uk/publication/24722b67?page=19">We are looking for I-dEAL Partnersacross the UK </a> We are looking for I-dEAL Partnersacross the UK <a title="Comms Business October 2009 page 20" href="http://viewer.zmags.co.uk/publication/24722b67?page=20">20NEWSBoard changes at daisydaisy Group pl</a> 20NEWSBoard changes at daisydaisy Group pl<a title="Comms Business October 2009 page 21" href="http://viewer.zmags.co.uk/publication/24722b67?page=21">The newBlackBerry®Curve™ 8520smartphoneWor</a> The newBlackBerry®Curve™ 8520smartphoneWor<a title="Comms Business October 2009 page 22" href="http://viewer.zmags.co.uk/publication/24722b67?page=22">22NEWSBells and whistlesL </a> 22NEWSBells and whistlesL <a title="Comms Business October 2009 page 23" href="http://viewer.zmags.co.uk/publication/24722b67?page=23">Why move yourbroadband base to Griffin?</a> Why move yourbroadband base to Griffin?<a title="Comms Business October 2009 page 24" href="http://viewer.zmags.co.uk/publication/24722b67?page=24">24SIXTYSECOND INTERVIEWClose upThis month we </a> 24SIXTYSECOND INTERVIEWClose upThis month we <a title="Comms Business October 2009 page 25" href="http://viewer.zmags.co.uk/publication/24722b67?page=25">Mobile </a> Mobile <a title="Comms Business October 2009 page 26" href="http://viewer.zmags.co.uk/publication/24722b67?page=26">26OPINIONDriving UC opportunitiesNeil Mo</a> 26OPINIONDriving UC opportunitiesNeil Mo<a title="Comms Business October 2009 page 27" href="http://viewer.zmags.co.uk/publication/24722b67?page=27">If your name’s not down...Full rack space for a </a> If your name’s not down...Full rack space for a <a title="Comms Business October 2009 page 28" href="http://viewer.zmags.co.uk/publication/24722b67?page=28"></a> <a title="Comms Business October 2009 page 29" href="http://viewer.zmags.co.uk/publication/24722b67?page=29"></a> <a title="Comms Business October 2009 page 30" href="http://viewer.zmags.co.uk/publication/24722b67?page=30">30ADDING VALUE WITH BILLING SERVICESFitting th</a> 30ADDING VALUE WITH BILLING SERVICESFitting th<a title="Comms Business October 2009 page 31" href="http://viewer.zmags.co.uk/publication/24722b67?page=31">ADDING VALUE WITH BILLING SERVICES31Tailore</a> ADDING VALUE WITH BILLING SERVICES31Tailore<a title="Comms Business October 2009 page 32" href="http://viewer.zmags.co.uk/publication/24722b67?page=32">32ADDING VALUE WITH BILLING SERVICES</a> 32ADDING VALUE WITH BILLING SERVICES<a title="Comms Business October 2009 page 33" href="http://viewer.zmags.co.uk/publication/24722b67?page=33">Feeling restrictedby the Credit Crunch?Call M</a> Feeling restrictedby the Credit Crunch?Call M<a title="Comms Business October 2009 page 34" href="http://viewer.zmags.co.uk/publication/24722b67?page=34">34CASE STUDYMidlothian InnovationCen</a> 34CASE STUDYMidlothian InnovationCen<a title="Comms Business October 2009 page 35" href="http://viewer.zmags.co.uk/publication/24722b67?page=35">INSIGHT35Global Ethernet:The hot NGNPredicte</a> INSIGHT35Global Ethernet:The hot NGNPredicte<a title="Comms Business October 2009 page 36" href="http://viewer.zmags.co.uk/publication/24722b67?page=36">Save over £1,000 per year on ISDN30ewith Spitfir</a> Save over £1,000 per year on ISDN30ewith Spitfir<a title="Comms Business October 2009 page 37" href="http://viewer.zmags.co.uk/publication/24722b67?page=37">MARKET REPORT NEXT GENERATION NETWORKS3721CNvs</a> MARKET REPORT NEXT GENERATION NETWORKS3721CNvs<a title="Comms Business October 2009 page 38" href="http://viewer.zmags.co.uk/publication/24722b67?page=38">38MARKET REPORT NEXT GENERATION NETWORKS</a> 38MARKET REPORT NEXT GENERATION NETWORKS<a title="Comms Business October 2009 page 39" href="http://viewer.zmags.co.uk/publication/24722b67?page=39">Private. Secure. Connected.Explore the beneﬁts o</a> Private. Secure. Connected.Explore the beneﬁts o<a title="Comms Business October 2009 page 40" href="http://viewer.zmags.co.uk/publication/24722b67?page=40">40MARKET REPORT NEXT GENERATION NETWORKS</a> 40MARKET REPORT NEXT GENERATION NETWORKS<a title="Comms Business October 2009 page 41" href="http://viewer.zmags.co.uk/publication/24722b67?page=41">MARKET REPORT NEXT GENERATION NETWORKS41</a> MARKET REPORT NEXT GENERATION NETWORKS41<a title="Comms Business October 2009 page 42" href="http://viewer.zmags.co.uk/publication/24722b67?page=42">42CASE STUDYTopbillingUnion Street has helpe</a> 42CASE STUDYTopbillingUnion Street has helpe<a title="Comms Business October 2009 page 43" href="http://viewer.zmags.co.uk/publication/24722b67?page=43">The trusted, responsivedistributor for Polycom a</a> The trusted, responsivedistributor for Polycom a<a title="Comms Business October 2009 page 44" href="http://viewer.zmags.co.uk/publication/24722b67?page=44">44CASE STUDYFraud isbig businessBernie Dodwe</a> 44CASE STUDYFraud isbig businessBernie Dodwe<a title="Comms Business October 2009 page 45" href="http://viewer.zmags.co.uk/publication/24722b67?page=45">INSIGHT45OptimalperformanceGraham Bunting</a> INSIGHT45OptimalperformanceGraham Bunting<a title="Comms Business October 2009 page 46" href="http://viewer.zmags.co.uk/publication/24722b67?page=46">46INTERVIEWCorevaluesWeisner's responsibiliti</a> 46INTERVIEWCorevaluesWeisner's responsibiliti<a title="Comms Business October 2009 page 47" href="http://viewer.zmags.co.uk/publication/24722b67?page=47">Hwww: uk-telco.co.ukHosted VOIP is here!</a> Hwww: uk-telco.co.ukHosted VOIP is here!<a title="Comms Business October 2009 page 48" href="http://viewer.zmags.co.uk/publication/24722b67?page=48">48INSIGHTDriving virtualisationJon Ashford-Cl</a> 48INSIGHTDriving virtualisationJon Ashford-Cl<a title="Comms Business October 2009 page 49" href="http://viewer.zmags.co.uk/publication/24722b67?page=49">“I’m sorry, wejust don’t haveany more ICTbudge</a> “I’m sorry, wejust don’t haveany more ICTbudge<a title="Comms Business October 2009 page 50" href="http://viewer.zmags.co.uk/publication/24722b67?page=50">As part of our commitment to providing you£5&dagger;w</a> As part of our commitment to providing you£5&dagger;w<a title="Comms Business October 2009 page 51" href="http://viewer.zmags.co.uk/publication/24722b67?page=51">Inboundfrom Opal£5&dagger;Data CaptureA fully co</a> Inboundfrom Opal£5&dagger;Data CaptureA fully co<a title="Comms Business October 2009 page 52" href="http://viewer.zmags.co.uk/publication/24722b67?page=52">52CASE STUDYMaster classMarketing Masters has</a> 52CASE STUDYMaster classMarketing Masters has<a title="Comms Business October 2009 page 53" href="http://viewer.zmags.co.uk/publication/24722b67?page=53">VoIP fromPurple Networxhas arrived!Purple N</a> VoIP fromPurple Networxhas arrived!Purple N<a title="Comms Business October 2009 page 54" href="http://viewer.zmags.co.uk/publication/24722b67?page=54">54INTERVIEWBest of allworldsComms Busines</a> 54INTERVIEWBest of allworldsComms Busines<a title="Comms Business October 2009 page 55" href="http://viewer.zmags.co.uk/publication/24722b67?page=55">ADVERTORIAL55Daisy Group backs Servassuref</a> ADVERTORIAL55Daisy Group backs Servassuref<a title="Comms Business October 2009 page 56" href="http://viewer.zmags.co.uk/publication/24722b67?page=56">56EXPERT WITNESSExpertwitnessGriffin I</a> 56EXPERT WITNESSExpertwitnessGriffin I<a title="Comms Business October 2009 page 57" href="http://viewer.zmags.co.uk/publication/24722b67?page=57">New Business Sales ExecutiveInternet ServicesWe</a> New Business Sales ExecutiveInternet ServicesWe<a title="Comms Business October 2009 page 58" href="http://viewer.zmags.co.uk/publication/24722b67?page=58">58INSIGHTNGNdeliveryThe opportunity for ch</a> 58INSIGHTNGNdeliveryThe opportunity for ch<a title="Comms Business October 2009 page 59" href="http://viewer.zmags.co.uk/publication/24722b67?page=59">OPINION59Is it time to get out?Rob Boylett, d</a> OPINION59Is it time to get out?Rob Boylett, d<a title="Comms Business October 2009 page 60" href="http://viewer.zmags.co.uk/publication/24722b67?page=60">60DIRECTORY </a> 60DIRECTORY <a title="Comms Business October 2009 page 61" href="http://viewer.zmags.co.uk/publication/24722b67?page=61">01892 538348 WWW.CBMAGAZINE.CO.UK </a> 01892 538348 WWW.CBMAGAZINE.CO.UK <a title="Comms Business October 2009 page 62" href="http://viewer.zmags.co.uk/publication/24722b67?page=62">62INSIGHTSuccessful IVRscriptingC3's Sue Hun</a> 62INSIGHTSuccessful IVRscriptingC3's Sue Hun<a title="Comms Business October 2009 page 63" href="http://viewer.zmags.co.uk/publication/24722b67?page=63">The leading UK events for the Voice, Mobi</a> The leading UK events for the Voice, Mobi<a title="Comms Business October 2009 page 64" href="http://viewer.zmags.co.uk/publication/24722b67?page=64"></a> <a title="Comms Business October 2009 page 65" href="http://viewer.zmags.co.uk/publication/24722b67?page=65">Bringyourmagazinesandmarketingliteraturetolife……</a> Bringyourmagazinesandmarketingliteraturetolife……