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<br /> ASDA: EXTENDING<br /> CONVENIENCE<br /> Kieran Shanahan, Multichannel Operations Director,<br /> Asda, on taking Click and Collect away from stores, p12<br /> INSIDE OUR `REAL TIME' EDITION:<br /> ] RETAIL REVIEW: J. CREW P21<br /> ] ACTING ON IMPULSE P32<br /> ] ONE VIEW… AND THEN, WHAT? P44<br /> ] THE CULTURE OF INSTANT GRATIFICATION P46<br /> VOLUME 8 | ISSUE 2 | JANUARY 2014<br /> NEXT FROM INTERNET RETAILING<br /> 4rd annual Expo on 26-27 March 2014<br /> Full details at internetretailingexpo.com<br /> <br /> Contents<br /> VOLUME 8 | ISSUE 2 | JANUARY 2014<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Rob Prevett<br /> Senior Account Manager: Sonia Vitta<br /> Tel: 020 7933 8999<br<a title="Internet Retailing - January 2014 page 1" href="http://viewer.zmags.co.uk/publication/20fd5266?page=1"> ASDA: EXTENDING CONVENIENCE Kieran Shanahan, Mult</a> <a title="Internet Retailing - January 2014 page 2" href="http://viewer.zmags.co.uk/publication/20fd5266?page=2"> </a> <a title="Internet Retailing - January 2014 page 3" href="http://viewer.zmags.co.uk/publication/20fd5266?page=3"> Contents </a> <a title="Internet Retailing - January 2014 page 4" href="http://viewer.zmags.co.uk/publication/20fd5266?page=4"> Editor's comment N OTHING LIKE an </a> <a title="Internet Retailing - January 2014 page 5" href="http://viewer.zmags.co.uk/publication/20fd5266?page=5"> </a> <a title="Internet Retailing - January 2014 page 6" href="http://viewer.zmags.co.uk/publication/20fd5266?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing - January 2014 page 7" href="http://viewer.zmags.co.uk/publication/20fd5266?page=7"> NEWS ARE AMAZON DRONES THE FUTURE OF DELI</a> <a title="Internet Retailing - January 2014 page 8" href="http://viewer.zmags.co.uk/publication/20fd5266?page=8"> </a> <a title="Internet Retailing - January 2014 page 9" href="http://viewer.zmags.co.uk/publication/20fd5266?page=9"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing - January 2014 page 10" href="http://viewer.zmags.co.uk/publication/20fd5266?page=10"> </a> <a title="Internet Retailing - January 2014 page 11" href="http://viewer.zmags.co.uk/publication/20fd5266?page=11"> </a> <a title="Internet Retailing - January 2014 page 12" href="http://viewer.zmags.co.uk/publication/20fd5266?page=12"> Asda: Extending convenience Following Asda's ann</a> <a title="Internet Retailing - January 2014 page 13" href="http://viewer.zmags.co.uk/publication/20fd5266?page=13"> INTERVIEW Collect service to widen access </a> <a title="Internet Retailing - January 2014 page 14" href="http://viewer.zmags.co.uk/publication/20fd5266?page=14"> HISTORY Founded in the 1960s in Yorkshire, Asda i</a> <a title="Internet Retailing - January 2014 page 15" href="http://viewer.zmags.co.uk/publication/20fd5266?page=15"> INTERVIEW been working. “We didn't expect </a> <a title="Internet Retailing - January 2014 page 16" href="http://viewer.zmags.co.uk/publication/20fd5266?page=16"> programme is led by the UK with companies within </a> <a title="Internet Retailing - January 2014 page 17" href="http://viewer.zmags.co.uk/publication/20fd5266?page=17"> IRX SPOTLIGHT Doug Glenwright, Gener</a> <a title="Internet Retailing - January 2014 page 18" href="http://viewer.zmags.co.uk/publication/20fd5266?page=18"> What's next in commerce? Wilfried Beeck, CEO of </a> <a title="Internet Retailing - January 2014 page 19" href="http://viewer.zmags.co.uk/publication/20fd5266?page=19"> DASHBOARD is an app which extracts a digit</a> <a title="Internet Retailing - January 2014 page 20" href="http://viewer.zmags.co.uk/publication/20fd5266?page=20"> </a> <a title="Internet Retailing - January 2014 page 21" href="http://viewer.zmags.co.uk/publication/20fd5266?page=21"> RETAIL REVIEW </a> <a title="Internet Retailing - January 2014 page 22" href="http://viewer.zmags.co.uk/publication/20fd5266?page=22"> </a> <a title="Internet Retailing - January 2014 page 23" href="http://viewer.zmags.co.uk/publication/20fd5266?page=23"> RESEARCH REPORT Returning the results Re</a> <a title="Internet Retailing - January 2014 page 24" href="http://viewer.zmags.co.uk/publication/20fd5266?page=24"> </a> <a title="Internet Retailing - January 2014 page 25" href="http://viewer.zmags.co.uk/publication/20fd5266?page=25"> RESEARCH REPORT The survey encouragingly s</a> <a title="Internet Retailing - January 2014 page 26" href="http://viewer.zmags.co.uk/publication/20fd5266?page=26"> All the B2B resources you need at: bitly/DigitalR</a> <a title="Internet Retailing - January 2014 page 27" href="http://viewer.zmags.co.uk/publication/20fd5266?page=27"> RESEARCH REPORT All change in B2B B2B bu</a> <a title="Internet Retailing - January 2014 page 28" href="http://viewer.zmags.co.uk/publication/20fd5266?page=28"> </a> <a title="Internet Retailing - January 2014 page 29" href="http://viewer.zmags.co.uk/publication/20fd5266?page=29"> RESEARCH REPORT realm is, at the very leas</a> <a title="Internet Retailing - January 2014 page 30" href="http://viewer.zmags.co.uk/publication/20fd5266?page=30"> </a> <a title="Internet Retailing - January 2014 page 31" href="http://viewer.zmags.co.uk/publication/20fd5266?page=31"> COMMENT Re-foundationing Tweaking</a> <a title="Internet Retailing - January 2014 page 32" href="http://viewer.zmags.co.uk/publication/20fd5266?page=32"> Providing the Impulse Most consumers rate shoppi</a> <a title="Internet Retailing - January 2014 page 33" href="http://viewer.zmags.co.uk/publication/20fd5266?page=33"> INTERNET RETAILING: PRODUCT “Retailers</a> <a title="Internet Retailing - January 2014 page 34" href="http://viewer.zmags.co.uk/publication/20fd5266?page=34"> You just need to watch an episode of the X Factor</a> <a title="Internet Retailing - January 2014 page 35" href="http://viewer.zmags.co.uk/publication/20fd5266?page=35"> IRX SPOTLIGHT Mark Cody, Senior Mark</a> <a title="Internet Retailing - January 2014 page 36" href="http://viewer.zmags.co.uk/publication/20fd5266?page=36"> Your worst customers may actually be your best on</a> <a title="Internet Retailing - January 2014 page 37" href="http://viewer.zmags.co.uk/publication/20fd5266?page=37"> INTERNET RETAILING: CUSTOMER aggressive ca</a> <a title="Internet Retailing - January 2014 page 38" href="http://viewer.zmags.co.uk/publication/20fd5266?page=38"> Wait a second… £8.5bn will be lost this year due</a> <a title="Internet Retailing - January 2014 page 39" href="http://viewer.zmags.co.uk/publication/20fd5266?page=39"> INTERNET RETAILING: IT our iconic memory o</a> <a title="Internet Retailing - January 2014 page 40" href="http://viewer.zmags.co.uk/publication/20fd5266?page=40"> In-store reality check Retailers have struggled </a> <a title="Internet Retailing - January 2014 page 41" href="http://viewer.zmags.co.uk/publication/20fd5266?page=41"> IN STORE: PRODUCT technology to improve ta</a> <a title="Internet Retailing - January 2014 page 42" href="http://viewer.zmags.co.uk/publication/20fd5266?page=42"> at Pricer. “By combining the tangible `see and to</a> <a title="Internet Retailing - January 2014 page 43" href="http://viewer.zmags.co.uk/publication/20fd5266?page=43"> </a> <a title="Internet Retailing - January 2014 page 44" href="http://viewer.zmags.co.uk/publication/20fd5266?page=44"> One View… And then, what? A member of the IR te</a> <a title="Internet Retailing - January 2014 page 45" href="http://viewer.zmags.co.uk/publication/20fd5266?page=45"> INSTORE: IT to be utilised, seamlessly thr</a> <a title="Internet Retailing - January 2014 page 46" href="http://viewer.zmags.co.uk/publication/20fd5266?page=46"> BUY The Culture of Instant Gratification and th</a> <a title="Internet Retailing - January 2014 page 47" href="http://viewer.zmags.co.uk/publication/20fd5266?page=47"> MOBILE: IT heavy volume and spikes in traf</a> <a title="Internet Retailing - January 2014 page 48" href="http://viewer.zmags.co.uk/publication/20fd5266?page=48"> Instant gratification in the palm of your hand P</a> <a title="Internet Retailing - January 2014 page 49" href="http://viewer.zmags.co.uk/publication/20fd5266?page=49"> MOBILE: CUSTOMER IMMEDIACY OF LOCATION Her</a> <a title="Internet Retailing - January 2014 page 50" href="http://viewer.zmags.co.uk/publication/20fd5266?page=50"> Insight around the world ISABELLE SAL</a> <a title="Internet Retailing - January 2014 page 51" href="http://viewer.zmags.co.uk/publication/20fd5266?page=51"> INSIGHT SHANE HAPPACH, CHIE</a> <a title="Internet Retailing - January 2014 page 52" href="http://viewer.zmags.co.uk/publication/20fd5266?page=52"> </a> <a title="Internet Retailing - January 2014 page 53" href="http://viewer.zmags.co.uk/publication/20fd5266?page=53"> NOW & NEXT At IR Tower</a> <a title="Internet Retailing - January 2014 page 54" href="http://viewer.zmags.co.uk/publication/20fd5266?page=54"> Key dates for 2013 learning opportunities 22 JAN</a> <a title="Internet Retailing - January 2014 page 55" href="http://viewer.zmags.co.uk/publication/20fd5266?page=55"> ecommerce </a> <a title="Internet Retailing - January 2014 page 56" href="http://viewer.zmags.co.uk/publication/20fd5266?page=56"> ecommerce Online Shopping Specialists eBay and Am</a> <a title="Internet Retailing - January 2014 page 57" href="http://viewer.zmags.co.uk/publication/20fd5266?page=57"> operations, logistics & order management </a> <a title="Internet Retailing - January 2014 page 58" href="http://viewer.zmags.co.uk/publication/20fd5266?page=58"> payment & fraud </a> <a title="Internet Retailing - January 2014 page 59" href="http://viewer.zmags.co.uk/publication/20fd5266?page=59"> </a> <a title="Internet Retailing - January 2014 page 60" href="http://viewer.zmags.co.uk/publication/20fd5266?page=60"> </a>